Istanbul Airport Private Transfer
Description
-Personalized Meet & Greet: Upon arrival, our uniformed staff welcomes you at the arrivals floor with a sign, verifies your reservation, and guides you to your vehicle. -Flight Monitoring: Your flight is tracked in real time to ensure on-time pickup, even with delays. -Pre-Arrival Guidance: One day before, our team sends a message and short video showing how to reach the meeting point. -VIP Vehicles: Travel in a clean, spacious Mercedes Vito or similar, with leather seats, Wi-Fi, air conditioning, and bottled water. -English-Speaking Chauffeurs: Friendly, punctual drivers trained in hospitality. -Free Waiting Time: Includes up to 90 minutes of complimentary waiting after flight landing. -Flexible Transfers: Whether you're arriving or departing, we’ve got you covered — service runs both to and from the airport, covering hotels, Airbnbs, ports, and city centers.
Tour Options
Highlights
What's included
Pickup Locations & Times
Istanbul Airport (IST): After exiting to the arrival floor, proceed to Gate 14 and look for the G61 sign. Our staff will be waiting there—please provide your reservation name upon arrival. Sabiha Gökçen Airport (SAW): Exit to the arrival floor and locate Column 13, across from which you’ll see the G-055 sign. This is our meeting point. Our staff will be there to assist you; simply mention your reservation name. For departures (hotel to airport), guests are kindly requested to be ready at the pickup point at least 15 minutes before the scheduled time. The driver will wait at the location, and delays may affect transfer availability.
Traveller Ratings
Important Information
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Suitable for all physical fitness levels
Reviews(77)
Disaster to start with. Told a sign bearer would wait at Gate 14. Alas, no gate 14. A tout suggested Gate 13. At 13 there was a sign but no pick-up. Another tout called the pickup company and told us to wait. A messenger arrived some 10 mins later and took us to the SUV a floor below. Smooth ride thereafter
Dear Guest, Thank you for your feedback. We sincerely apologize for the confusion regarding the meeting point. Due to recent changes implemented by the airport authorities, our meet & greet teams have been relocated from Gate 14 to Gate 13. While the meeting instructions should have indicated Gate 13, the information on Viator was still showing Gate 14. This was our mistake and has been corrected immediately. We would also like to clarify that our representative contacted your driver directly and did not call another tour company. Due to the size of the airport and airport parking regulations, our vehicles are not permitted to wait indefinitely at the terminal. As our maximum parking waiting time is 15 minutes, the vehicle is called from the parking area once the guest arrives at the meeting point. We appreciate your patience and are pleased to hear that the remainder of your transfer was smooth. Your feedback helps us improve our service, and we hope to welcome you again in the future. Kind regards, May Travel Team
Driver was on time, comfortable vehicle. Very clean. Easy to communicate with via translator telephone app.
Dear Guest, Thank you for your excellent review and for choosing May Travel. We are delighted that you enjoyed your experience. We truly appreciate your support and look forward to welcoming you again in the future. Kind regards, May Travel Team
The driver showed up early. He was professional, had an immaculate vehicle, provided me with a water and got me to the airport safely and on time. ⭐️⭐️⭐️⭐️⭐️
Dear Guest, Thank you for your excellent review and for choosing May Travel. We are delighted that you enjoyed your experience. We truly appreciate your support and look forward to welcoming you again in the future. Kind regards, May Travel Team
The meeting location is not explained and requires a phone call and WhatsApp message once you get through customs etc. The meeting location is through exit 13. The service was very good; quick and friendly.
Dear Guest, Thank you for your excellent review and for choosing May Travel. We are delighted that you enjoyed your experience. We truly appreciate your support and look forward to welcoming you again in the future. Kind regards, May Travel Team
Great customer service, pickup was on time. The driver was friendly, the car was clean and comfortable. We had no issues with the experience and the driver drove slower so we could enjoy some bosphorus view. It was pretty fun and pleasant overall and I can say that you get what you pay for. Would recommend it!
Dear Guest, Thank you for your excellent review and for choosing May Travel. We are delighted that you enjoyed your experience. We truly appreciate your support and look forward to welcoming you again in the future. Kind regards, May Travel Team
They went to wrong hotel. Transfer was 40 minutes late. This was after I explicitly told them which hotel to go to the day before. They seem to have several people using one WhatsApp line to message, but they don’t share notes. Very poor organization. When they finally sent me a driver again 40 minutes late, the driver was going to take me to the wrong airport. The back up driver’s bus was freezing cold no heater and had to ask him to close the windows. Crazy. I respectfully asked for a discount. So they told me to cancel my other Viator transfers with them and proceeded to try and make me pay 50EU which is more than what I paid through Viator. Super shady! Don’t use. They’re so many more good transfers in Istanbul. Also, always use Viator or these guys will take advantage.
Dear Guest, Thank you for taking the time to share your feedback. We are genuinely sorry that your experience did not meet the high standards we aim to deliver. After reviewing your reservation, we found that the hotel information was originally entered incorrectly. Although you verbally provided the correct hotel during our reminder message, unfortunately this update was not reflected in our system — and we sincerely apologize for this operational mistake on our side. As soon as the issue was noticed, our team immediately arranged a new vehicle and ensured that you reached the airport safely and on time. For your next transfer, a short waiting time occurred and you requested a discount. We offered a goodwill discount, which you initially accepted. Later, when an additional discount was requested beyond the agreed amount and we were unable to provide more, we understand that disappointment may have occurred — but at no time was any attempt made to overcharge or act unfairly. Our pricing always follows the official Viator booking details, and we never request payments above the platform rate unless the guest chooses to cancel and request a direct service. We take all feedback seriously and are continually improving our internal communication processes to prevent similar issues in the future. Our goal has always been to provide reliable, transparent, and comfortable transfer services to all our guests. We thank you again for your comments and wish you a pleasant stay in Istanbul. Kind regards, May Travel Team
Driver came early. Lots of room for luggage. Got us to the airport on time. Very polite. Would do this again.
Dear Guest, Thank you very much for choosing us. Hope to see you again. May Travel
Driver was on time and met us in the lobby of the hotel. Drive was quick and easy and dropped us off right where we needed to be.
Dear Guest, Thank you very much for choosing us. Hope to see you again. May Travel
Our driver was waiting for us and easy to find. The car was very comfortable except that the AC wasn't on. Delivered us to our hotel without any issues.
Dear Guest, Thank you very much for your kind review and for sharing your experience with us. We’re glad to hear that your driver was easy to find and that you had a comfortable and smooth transfer to your hotel. We’re sorry to hear about the air conditioning not being turned on — your feedback has been shared with our operations team to make sure our drivers always check this before departure. We truly appreciate your 4-star rating and hope to welcome you again for a 5-star experience next time! Kind regards, May Travel Team
Driver arrived nearly a hour late and was difficult to find. He did not come into the airport and was parked in a carpark across the road that was difficult to find
Dear Guest, Thank you for your feedback, and we sincerely apologize for the delay and confusion you experienced upon arrival. Please note that our official meeting point is Gate 14, where our greeting staff are always present to welcome our guests. In accordance with airport management regulations, drivers are only allowed to enter the terminal area after the passengers have met our greeters — therefore, the vehicle is called from the parking area once the guest arrives at the meeting point. We understand how this process can be confusing for first-time visitors, and we’re continuously improving our coordination to make the experience as smooth as possible. We truly appreciate your comments and hope to have the opportunity to serve you again with a flawless transfer next time. Kind regards, May Travel Team
