Scuba Diving Under Water Museum and Reef for beginners

Alex✨ was super amazing. I was a little bit scared to scuba dive the first time. But he made my experience so safe and easy. It only took a short amount of time to learn and he walked us through everything thoroughly. The actual dive was amazing and stunning. We saw underwater, reefs and museums. And he made me fall in love with scuba diving. I recommend alex✨ and this company to anyone..

Warm care by the instructor of Coconut divers with 20 minutes delay in the morning and staggered diving services in the afternoon: the boat that took us went to rescue another boat. Despite this inconvenience, swimming pool baptism (after very clear instructions) went very well for my husband (who had already dived younger) and our 17-year-old daughter (who was apprehensive following a failed swimming pool baptism years earlier). Reminder for me which is my level 1. The departure by boat is from the mini port on the lagoon in front of the hotel so very convenient (with a small palanqué of another monitor). Magnificent first very original dive on the MUSA and not bothered by the other palanqués because the site is very extensive. 2nd dive a little further on very fishy coral reefs. A little disappointed that the instructor did not accompany us on this trip because he just turned around from time to time and especially that he did not manage my daughter who was not enough weight and that we could not stabilize downstairs with a residue of air in his vest. But she managed herself by blowing air from her lungs so acquired a beautiful autonomy from her first dive...

We enjoy the diving so much. Instructor has good time control and is helpful even we has no experience and did not know what to do. The pool training helped a lot even the water was super cold. The diving in underwater museum was so fun. We saw turtle, sting ray, fishes and big eel. Just one thing i would like to mention. The description said we need to pay total 50usd extra for reef area admission and the wetsuit rental. But finally they charged me 1000mxd for admission and also 200 for wetsuit rental. TBH, tours in this mexico trip always had money issue. I feel they really want our money.

Our scuba instructor couldn't make it the day of. However, Arthur took overband did a fantastic job! He kept it simple and made sure we were prepared, before transitioning from pool to ocean. He's a great instructor for first-time divers, like myself!

We had a WONDERFUL experience with Alex. He was a GREAT instructor who had us ready for any emergency situation. I would recommend this company to anyone that wants a great experience.

Its not for 1st time scuba divers!!! you get less than 10 mins in the pool for practicing scuba gears and less than 10 mins which they call in class training. Highly disappointed as I got a group to do this excursion and they it ruined their experience dur less to none enough information

First time ever trying diving and was nervous to get it all right. Manuel was amazing. He was encouraging and patient. I felt 100% safe. Thanks for taking such great care of me :-) He also assisted my brother in becoming certified. He was very knowledgeable and had so many good tips from his years of experience

Thanks to Ulysses, Karin, and Ricardo for a nice reef dive despite the winter monsoon. I'll be back in summertime with, hopefully, more sun and fishes. Overall: a fine, low rent diving shop which safely led 11 uncertified divers to explore a reef and MUSA at <8m. The boat ride was cold, wet and rough. I'll try another shop next time, but would consider returning here, too. With a 1000 arrival time, we started the intro video at 1050 after waiting for everyone to arrive and get fitted for gear. The pool skills practice was thorough, but the pool was cold. After the pool practice, everyone waited around with nothing to do for about 30 mins. Next time I'd prefer an actual schedule or pre-agreed lunch break so we could leave and grab a bite.

We are deeply disappointed by the rejection of our refund request caused by Coconut Divers. Here are the facts: On December 23, 2024, while we were boarding our flight to Cancun, Alex from Coconut Divers contacted us via call and text, requesting a change in the check-in time from 10:00 AM to 8:00 AM on December 24, 2024. Although this was an inconvenience, we agreed to accommodate the change but made it clear that one member of our five-person group would have to miss the event due to the revised schedule. Coconut Divers acknowledged this and agreed to adjust the participation to four people. The following day, we paid an additional equipment fee at the dive center for four participants and proceeded to enjoy the scuba diving experience. After returning to New York, we submitted a partial refund request of $109 through the Viator website, as only four adults participated due to the time change initiated by Coconut Divers. To our surprise and frustration, the refund request was denied. Given that the reduction in participants was solely due to Coconut Divers' last-minute scheduling change, we strongly believe the denial of the refund is unfair. We kindly request that this decision be reconsidered and the refund be issued promptly.

We had a great time, saw a small eel, a sand shark, lobsters, three barracuda, lots of fish, and jet black sea urchin. The lesson was quick and the boat ride out was smooth. We felt they were very no-nonsense. No extra camera thing, just the lesson and the dives (X2). It was a little annoying to have to wait 1.5 hours after the lesson to go to the dive, but perhaps there's some good reason for the buffer. We were a small group after all. Notes: They will offer to rent you a wetsuit, and you will need to pay for the pool access for the initial lesson. No extra fees beyond that. The pool is cold but the ocean is warm! Couldn't ask for better for us beginners.