Rome Private Airport Transfer to City Center

Dear Mr/Ms Gary_H, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this caused at the beginning of your vacation. We understand how upsetting it must have been after a long flight to find that your transfer was no longer available while you were still waiting for your checked luggage and clearing customs. We appreciate that this resulted in additional stress and unexpected transportation arrangements, which is certainly not the experience we aim to provide. We take comments like yours very seriously and would like the opportunity to investigate what happened. To enable our team to review your booking, including the pickup timeline and communication with our local service partner, please kindly send your booking ID and any relevant details to npu@travelthru.com. Our team will carefully investigate the matter and work toward an appropriate resolution. Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to address your concerns. Best regards, Logan Quality Assurance Team TravelThru

Dear Mr/Ms 317arturj, Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you had a pleasant experience with our service. It’s wonderful to know that everything went smoothly, that you were met on time, and that you enjoyed a relaxing journey in a comfortable, air-conditioned vehicle. We understand how important comfort and punctuality are, and we are pleased that your transfer met your expectations. Your kind words mean a great deal to our entire team and encourage us to continue providing reliable, comfortable, and high-quality service to all of our travelers. Thank you once again for choosing TravelThru. We truly appreciate your trust and support, and we look forward to serving you again on your future travels. Best regards, Logan Quality Assurance Team TravelThru

Gentile Sig./Sig.ra Berenice , La ringraziamo di cuore per aver dedicato del tempo a condividere una recensione così meravigliosa. Siamo davvero felici di sapere che la Sua esperienza con il nostro servizio sia stata così positiva. Ci fa enorme piacere sapere che Yussuf abbia reso il Suo trasferimento così speciale grazie alla sua gentilezza, al suo sorriso e alla sua costante disponibilità. È fantastico sapere che vi abbia fatto sentire a vostro agio fin dal primo momento e che abbia trasformato il viaggio dall’aeroporto a casa in un’esperienza confortevole e piacevole. Siamo inoltre lieti di sapere che vi abbia aiutato a trovarlo facilmente e che si sia preso cura dei vostri bagagli con grande cortesia. Il fatto che abbiate percepito la passione che mette nel suo lavoro è uno dei complimenti più belli che si possano ricevere, e saremo felici di condividere le Sue splendide parole con lui. Sapere che sperate di ritrovare Yussuf nei vostri prossimi trasferimenti ci riempie di orgoglio e rappresenta una grande motivazione per tutto il nostro team a continuare a offrire un servizio impeccabile. Grazie ancora per aver scelto TravelThru e per la fiducia accordataci. Saremo lieti di accompagnarLa nuovamente nei Suoi prossimi viaggi. Cordiali saluti, Logan Team di Controllo Qualità TravelThru

Dear Mr/Ms muhanadb2013, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand your frustration. We regret to learn that your pickup did not take place as expected, especially given the long passport control queues at Rome Airport. We understand that delays during immigration procedures are often beyond a traveler's control, and we appreciate how stressful it must have been to arrive and find that your transfer was no longer available. We are also concerned by your comments regarding the driver's attitude and the lack of assistance in finding an alternative solution. This is not the level of service we aim to provide, and we sincerely apologize for the disappointment and inconvenience caused. To allow us to investigate this matter thoroughly with our local service partner, please kindly send your booking ID and any additional details regarding your experience to npu@travelthru.com. Our team will carefully review the situation and respond to you as soon as possible. Thank you for bringing this matter to our attention. Your feedback is important to us and helps us improve our service standards. Best regards, Logan Quality Assurance Team TravelThru

Estimada señora Ana S, ¡Muchas gracias por dedicar su tiempo a compartir su experiencia con nosotros! Nos alegra enormemente saber que quedó satisfecho con nuestro servicio. Nos complace especialmente saber que el conductor fue muy amable y que le ayudó con su equipaje, a pesar de que era abundante y pesado. Entendemos lo importante que es contar con apoyo y atención en esos momentos, y nos alegra que su disposición y amabilidad hayan hecho su viaje más cómodo y agradable. En TravelThru nos esforzamos por ofrecer un servicio atento, profesional y orientado a las necesidades de nuestros clientes, y comentarios como el suyo son una gran motivación para todo nuestro equipo. Muchas gracias nuevamente por elegir TravelThru y por la confianza depositada en nosotros. Esperamos tener el placer de acompañarle nuevamente en sus futuros viajes. Saludos cordiales, Logan Equipo de Control de Calidad TravelThru

Dear Mr/Ms lornad818, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had such an excellent experience with our service. It’s especially rewarding to know that Yousaf provided great communication while arranging your pickup, helping everything run smoothly and giving you peace of mind before your journey. Clear and proactive communication is something we highly value, and we are pleased that it contributed to your positive experience. We are also delighted to hear that Murad was extremely patient while waiting for you to collect your luggage. We understand that delays at baggage claim can happen, and having a supportive and understanding driver makes all the difference. We will be sure to share your kind compliments with both Yousaf and Murad. Your recommendation means a great deal to our entire team and serves as wonderful motivation for us to continue delivering friendly, reliable, and customer-focused service to all of our travelers. Thank you once again for choosing TravelThru. We truly appreciate your trust and support, and we look forward to serving you again on your future travels. Best regards, Logan Quality Assurance Team TravelThru

Dear Mr/Ms. 171mariajosem, Muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros. Nos alegra saber que tuvo una experiencia rápida y excelente con nuestro servicio. También nos complace saber que, a pesar del retraso de su vuelo, el conductor le esperó sin ningún inconveniente, asegurando que su traslado se realizara de forma tranquila y sin estrés. Ofrecer un servicio fiable y adaptarnos a las circunstancias de viaje de nuestros clientes es una de nuestras principales prioridades, por lo que sus comentarios significan mucho para nosotros. Gracias nuevamente por su confianza. Esperamos tener el placer de atenderle de nuevo en sus próximos viajes. Kind regards, Ha Quality Assurance Manager TravelThru

Dear Mr/Ms Jennifer_D, Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you had such a pleasant experience with our service. It’s especially rewarding to know that communication was easy and convenient through text messages, helping to make your transfer smooth and stress-free. We are also pleased to hear that your driver was friendly, helpful with your luggage, and provided a quick and comfortable ride to the city center. We are delighted that you were dropped off directly in front of your hotel, ensuring a convenient and hassle-free arrival at your destination. Providing seamless door-to-door service is exactly what we strive for with every journey. Your kind words mean a great deal to our entire team and serve as wonderful motivation for us to continue delivering reliable, professional, and customer-focused service. Thank you once again for choosing TravelThru. We truly appreciate your trust and support, and we look forward to serving you again on your future travels. Best regards, Logan Quality Assurance Team TravelThru

Dear Mr/Ms 878jijug, Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you had a great experience with our service. It’s especially rewarding to know that you found our service professional, timely, and responsive. These are qualities that we strive to deliver consistently, and it is wonderful to hear that they contributed to a smooth and enjoyable journey for you. Your kind comments are greatly appreciated and serve as valuable motivation for our entire team to continue providing reliable and high-quality service to all of our travelers. Thank you once again for choosing TravelThru. We truly appreciate your trust and support, and we look forward to serving you again on your future travels. Best regards, Logan Quality Assurance Team TravelThru

Dear Mr/Ms. uzmo2015, Thank you for taking the time to share your feedback with us. We are sorry to hear that your arrival experience at the airport in Rome was chaotic and stressful. We understand how overwhelming airport arrivals can sometimes be, especially after a long journey. Please accept our sincere apologies for any inconvenience or confusion you experienced during your transfer process. Your feedback is important to us, and we will share it with the local operating team to help improve coordination and the overall arrival experience for our customers. If you would like to provide any additional details regarding your experience, please feel free to contact us directly at npu@travelthru.com with your booking information. Thank you again for bringing this matter to our attention. Kind regards, Ha Quality Assurance Team TravelThru