Rome Highlights Private Day Tour by Mercedes Minivan

This was supposed to be a private van tour for 8 hours, but the driver only expected to drive us from one point to another point and drop us off for 30 to 60 minutes at a time. Less than two hours into the tour he complained multiple times that we did not get out of the van enough and that he was tired driving so much. He actually jammed on his brakes hard to show us that he was not pleased. One of our family members had trouble walking long distance. The driver kept telling us that the tour was not wheelchair accessible, but we did not have a wheelchair with us. Our sole reason for booking an expensive private van tour was the flexibility. The descriptions of the tour did not mention that we must get out of the van at all the stops. Some of us got out at some stops, but the driver was clearly not happy that he had to keep the vehicle running for the remaining members of the family. We ended up taking a break at a cafe for almost two hours rather than dealing with him. I would consider the tour listing to be false advertising because it was really not a private tour but a transport in between points. The driver was neither flexible nor willing to accommodate us. We ended the tour at least two hours early. It was overall a pretty bad experience. The driver clearly expected to drive only 2 hours or so during the 8 hours tour. The tour operator needs to correct the listing to include the maximum amount of time that the driver is willing to drive and the amount of breaks that he expects to get out of the time of the tour. If the tour operator expects his passengers to get out at each stop and spend a certain amount of time at a given stop, that information needs to be included in the descriptions. I would not recommend this tour operator.

Thank you for a brilliant day Ronaldo. We have wished to go to Rome and see the sights for a very long time. Your service is the way to do it! We hope to come back one day and will give you a call. I hope you and your family are well. Thanks again.

Great time in Rome. Our guide was fantastic and share so many fascinating historical details that we never would have learned on our own.

Marcus was a great tour guide and rolled with the punches even considering that his company didn't forward him all of the necessary information he needed. Good job Marcus and be blessed my friend!

Our tour guide Italo was amazing! Viator, however did not disclose an additional 120 euros when we were picked up at the port. I was told by the Viator representative that the amount charged at the time was the total amount for the excursion. When I called to discuss they were not helpful and said that’s the policy. I took too prior excursions booked through them the same week, there were no added port charges to them.

This was a jam packed private tour of Rome with Rolando. He was very knowledgeable about the various historical attractions. Apart from being a great tour guide, he is a great driver, navigating tight streets of Rome with no problem. He also has the inside tips on where to get tickets and areas to avoid. And most importantly, he was able to get us back to our cruise ship in time with no issues. Overall, a great excursion and would recommend if you are in Rome.

Ronaldo was excellent. He was very informative. He was on time. He’s more than courteous and I would absolutely recommend him to anybody.

Rolando set up a great tour. We ended up throwing him off a bit though when we’d seen some places ahead of time so he quickly improvised & took us to new ones! It was fantastic! Went to a more local than tourist spot for lunch, fabulous!

Rolando was very accommodating and personalized our experience for our group. Very kind man and we couldn’t have seen what we did in the few hours we had in Rome without him!

Rolando provided us an exceptional private one day tour of Rome’s beautiful highlights. He customized the tour for our group of four. His Mercedes van was very comfortable and clean. Rolando did a great job of explaining the city. Very knowledgeable driver and got us to our destinations. He went out of his way to get us to the sites. His recommendation for lunch was excellent. Thank you Rolando!!!!