One-Way Private Transfer from Cancun Airport to Tulum
Description
Private transfers from Cancun Airport to any resort or condo in Tulum. Top quality service. Meet & Greet at the Airport. 24/7 customer service available in English and/or Spanish. Direct. Door to Door. Safe. Reliable. Comfortable. Smoking-free vehicles. Impeccable conditions in all vehicles.
Tour Options
Highlights
What's included
Pickup Locations & Times
Meet and Greet: Our team greets you at Ground Transportation zone at Cancún International Airport. No need to be looking for a driver or vehicle, our staff meets you at the designated areas for ground transportation and guides you the driver and vehicle. Bilingual staff (English and Spanish). We track your arrival flight and adjust according to the flight status. Private transfer. Direct. Door to door. Customer service available 24/7 (English and Spanish). Top quality service. Vehicles in excellent condition. Relax and enjoy the ride. GPS tracked vehicles.
Traveller Ratings
Important Information
- Specialized infant seats are available
- Service animals allowed
- Suitable for all physical fitness levels
Reviews(3)
The experience was the worst. They left us and never contacted us. We were stuck in the customs extremely long line that took an hour and a half and never contacted me that they were waiting. The worst customer service. We didn’t get pick up and didn’t get refunded.
We understand your frustration. However, we waited for you for more than 2 hours at Terminal 3. We provided all numbers and instructions the night before, and we never heard back from you. Viator called us 2hrs 45 minutes after the driver had left. You arrived on a different flight than the flight you submitted on the reservation. We could have accommodated you if we had provided correct flight details and if you had replied to our messages. (screenshots can be provided as proof). It is unfortunate for us as well, to not be able to provide a service we prepare for, send information one day before and try to make contact through Viator App and never hear from the customer. We had no way to know that you arrived at a different flight and you were at customs for so long.
Extremely professional and efficient, not to mention a great value. We have used Excellence Transportation multiple times over the last few years for trips from Cancun to Tulum. No reason to look further for transport in the Yucatán.
Thank you so much for your kind words. It is always a pleasure and an honor to have you on board. We will continue to give our best in every trip we provide. We look forward to your next visit!
My driver (I’m sorry I forgot his name) was very kind. He actually stopped at a bank ATM that didn’t charge a lot. It took 3 stops to find the Airbnb (bad directions)but we found it. He unloaded all my bags and took them inside. Wonderful service.
Dear Alisa. Thank you for your kind review. It is much appreciated by all our Team. It is always encouraging to know we are doing a good job to provide great quality service. We look forward to having you again in the near future.
