Mwashi Airport Transfer & Taxi

After a week, I can say: by far the worst thing I experienced in Nairobi was the airport transfer with Mwashi. As agreed, someone with my name was waiting in the arrivals area. Unfortunately, it wasn't the driver as agreed, but someone else who was supposed to call the driver. Then they said the driver would be there in about two minutes... After 30 minutes and several inquiries later, no one had arrived, and the guy with the sign still had several other people to attend to. Only when I then asked via WhatsApp if I should take an Uber did I get a different answer – namely, that I should contact them when I arrived. I then texted back that I had already been waiting for 30 minutes, and then, yes, then someone actually arrived five minutes later. The first question was where we wanted to go... which I had already provided, and I had booked a private transfer so I wouldn't have to worry about it. I then had to tell George, the driver, the name of the restaurant located in the apartment building. The icing on the cake (pretty predictable, really...) was that card payment wasn't possible. And the ATM at the airport only dispensed 1000-schilling notes. And surprise, surprise: of course, he didn't have any change... and naturally, the idea of ​​rounding down as compensation for the 30-minute wait at 10 pm never occurred to him. At some point, I just didn't care anymore, but I can only warn others about this company and will certainly never book with them again.

If I could give zero stars, I would. Mwashi Airport Transfer & Taxi is a complete disaster, and I strongly urge everyone to avoid them. I booked a transfer with them for my return flight home, expecting a professional and punctual service. Instead, I got lies, delays, and stress. The driver kept claiming they were “just 5-20 minutes away” for over an hour—a blatant lie—and didn’t actually arrive until 80 minutes past the scheduled pickup time. By then, I had no choice but to overpay for an emergency transfer to make sure I didn’t miss my flight. When I reached out for a refund, they flat-out refused, showing zero accountability for their incompetence. Their lack of professionalism and disregard for their customers is shocking. If you need a reliable airport transfer, do yourself a favor and book with literally anyone else. Mwashi Airport Transfer & Taxi is a scam.

The driver left me stranded, 8 had to go.l though a long line for immigration and luggage scan. After disembarking from the plane driver did not wait for me to complete the process. Or return my call. I do not recommend them at all!

I don't know why these folks do not have more reviews. I traveled from the US for my first time visit to the African continent. I was nervous as a solo female traveler. Well! all those nerves vanished after my first ride with Eliakim (Bosire). Airport pick was at night and was very late. A different employee stood with my name on a sign and waited patiently for my arrival. Eliakim made me feel comfortable and took me safely to my Airbnb and even showed me how to check in. During my stay Eliakim handled all of my travels around Nairobi. He was early for every pick up, always parked where I could see him immediately and chose only the safest routes. I briefly rode with a different company one day during my stay and quickly learned that it was best to stick with Mwashi Airport Transfer & Taxi. Not everyone is as careful with transporting their female riders as Mwashi. Do not hesitate to book with them. They do ask for advance payment. It was very easy and was no issue at all.

We were really nervous that we would arrive after dark in a strange city without the certainty for safetyof having someone meet us. Then we read about Mwashi airport transfer and taxi service on TripAdvisor. After reading other’s reviews and connecting with George, Vincent and Whinny on WhatsApp, I felt perfectly confident that we had a safe ride to our hotel and a reliable driver for some sightseeing the following day. I would definitely recommend Mwashi to any traveler to Nairobi!

George our driver and guide he did a outstanding job. He took use to the Kenya national museum and the tall tower to look over the city. It was great!!! I highly recommend him.

George is great... Punctual, friendly, dotes on his passengers, clean and well maintained vehicles, easy to book and communicate. Would only ride with George when in Nairobi.

Booked a return transfer as it was cheaper than a prearranged. Brilliant experience. Drivers were in time and the communication at all points was spot on. Absolutely no issues from my side and I would use again

Polite, punctual and professional. Great communication and great service. George was a great driver and got us to our destination on time

If you are looking for reliable transport in Nairobi and keen on punctuality Mwashi is the go to person. Car is clean and well kept., also has options if you are travelling as a group or just need more space. .....Happy client