Guided tour to Tulum + Cenote Express
Description
Travel back in time on our Tulum-Cenote Express tour. Tulum is a mysterious city, with impressive views of the Caribbean Sea. You will be able to discover secrets of this ancient walled city with the help of the guides, who will give you interesting information about this rich culture. First, we will visit the mystical archaeological zone of Tulum, which is very well preserved, which is framed by the turquoise waters of the Mexican Caribbean. Our guide certificate will tell our visitors about the wonderful history of the Mayans and each of the temples in this place. You will hear about the theories of their rituals and customs. After being amazed by the Mayan culture, you will have the opportunity to enter the jungle to immerse yourself in a cenote. These are bodies of water considered sacred by the Mayans, you will feel a connection with nature when you cool off in one of these natural pools and you will be filled with energy.
Tour Options
Itinerary
First, we will visit the mystical archaeological zone of Tulum, which is very well located. preserved, which is framed by the turquoise waters of the Mexican Caribbean. Our guide certificate will tell our visitors about the wonderful history of the Mayans and each one of them. the temples of this place. You will hear about the theories of their rituals and customs.
After being amazed by the Mayan culture, you will have the opportunity to enter the jungle to immerse yourself in a cenote. These are bodies of water considered sacred by the Mayans, You will feel a connection with nature when you cool off in one of these natural pools and you will fill up of energy. On our Tulum-Cenote Express tour, our visitors and friends will always be accompanied by our professional guides who will provide you with all the information and security measures that must be followed so that they have the best experience of their life.
Highlights
What's included
Pickup Locations & Times
Depending on the option selected, this tour includes transportation from a designated meeting point or pick-up from your hotel or the nearest accessible point. Please review the details of each option before booking.
Traveller Ratings
Important Information
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- Total tour time approximately 6 hours
Reviews(27)
Everything was good, excellent service and top-notch transportation
Thanks to Leonardo for advising us. It was really the dream trip!!
Merci beaucoup pour votre commentaire ! Nous sommes ravis de savoir que vous avez vécu un voyage incroyable et que les conseils de Leonardo ont contribué à rendre cette expérience si spéciale. Nous vous remercions pour votre confiance et espérons avoir le plaisir de vous accueillir de nouveau très bientôt !
The experience was great. Leonardo rivera knew how to answer our questions it was great!!
Merci beaucoup pour votre commentaire ! Nous sommes ravis d’apprendre que vous avez passé une excellente expérience et que le circuit ainsi que les informations vous ont plu. Nous sommes également heureux de savoir que Leonardo Rivera a su répondre à toutes vos questions avec attention. Merci pour votre confiance et au plaisir de vous accueillir de nouveau très bientôt !
Excellent activity, I recommend it.
¡Muchas gracias por tu comentario! Nos alegra saber que disfrutaste de la actividad y que recibiste un buen servicio. Agradecemos mucho tu recomendación. Esperamos tener el gusto de recibirte nuevamente muy pronto para otra gran experiencia.
Excellent, memorable and very special. Thanks to the team for organizing everything perfectly.
¡Muchas gracias por tu comentario! Nos alegra saber que tu experiencia fue excelente, memorable y muy especial. Nuestro equipo se esfuerza en cada detalle para que todo salga perfecto. Agradecemos tu confianza y esperamos recibirte nuevamente muy pronto para otra gran experiencia.
It is very worth visiting this tour, all very well, the cenote is beautiful, the guide very friendly.
¡Muchas gracias por tu comentario! Nos alegra saber que tu experiencia fue inolvidable y que disfrutaste del cenote, así como de la atención de nuestro guía. Nos esforzamos por ofrecer siempre momentos especiales y de calidad. Agradecemos tu recomendación y esperamos recibirte nuevamente muy pronto.
Excellent activity to spend half a day of activity outside the hotel. I highly recommend it!
¡Muchas gracias por tu comentario! Nos alegra saber que disfrutaste de una experiencia rápida, bonita y accesible, ideal para salir del hotel y aprovechar el día. Nos motiva mucho saber que la recomendarías ampliamente. Esperamos tener el gusto de recibirte nuevamente muy pronto para otra gran experiencia.
They did not show up to pick us up. Have attempted to get a refund on our money, but have to go through an appeal process.
Dear Kayla, Thank you for taking the time to share your experience. We are truly sorry to read about this situation, as it does not reflect the level of service we strive to provide. We would like to kindly clarify that pickup logistics for this experience depend on the option selected at the time of booking (hotel pickup or designated meeting point), and all details are shared in advance. However, a “no-show” from our side is extremely uncommon, and we take this matter very seriously. We would genuinely appreciate the opportunity to review your case in detail and identify what may have happened. Please contact us directly at elara@coba.travel with your booking information so we can assist you promptly and work toward a fair resolution. Our goal is always to deliver seamless and memorable experiences, and we regret that this was not your impression. Kind regards,
This review does not reflect poorly on our tour guide, Eduardo, or our driver, Juan, who were both excellent. The actual time spent in Tulum and the cenote were also excellent. The problem was the tour was not accurately described as to time. It was supposed to be between 4-6 hours. In reality, it took 4 hours just to get to Tulum, with the entire trip being 9 1/2 hours. We were staying in Isla Mujeres. I think the tour company should have refused our reservation or told us that it was highly unlikely that the tour for us could be done within the stated time frame. What happened is that we spent almost an entire day of our limited vacation sitting in a van. Also, the tour made 2 shopping stops (not mentioned in the tour description) which wasted even more time. This tour should be offered only to people staying in Playa del Carmen or Riviera Maya.
Dear Andrea, Thank you very much for your detailed feedback, and especially for recognizing the excellent work of Eduardo and Juan—we will be sure to share your kind words with them. We are pleased to know that you enjoyed both the Tulum visit and the cenote experience. At the same time, we truly regret that the overall duration of the tour did not meet your expectations. We would like to clarify that travel times can vary significantly depending on the pickup location. In cases such as Isla Mujeres, transportation logistics (including ferry crossings and extended transfers) can considerably increase the total duration of the experience. For this reason, we always recommend reviewing pickup details and estimated travel times prior to booking. Regarding the additional stops, these are typically brief cultural or service stops included as part of the regional experience; however, we understand that if not expected, they may feel like an inconvenience. Your feedback is very valuable, and we will use it to further improve how we communicate these details in our product descriptions. We sincerely appreciate your suggestion regarding geographic suitability, and it is something we will take into account to ensure clearer expectations for future travelers. If you would like to share more details about your booking, we would be happy to review your case further. Please feel free to contact us directly at elara@coba.travel . Thank you again for your feedback—it helps us continue improving the experience we provide. Kind regards,
Booked this weeks before and the van never came to pick us up. There is a way to text the driver and he never replied. Viator was swift in refunding. We had a much better tour experience with Amigo Tours (thanks Frank!).
Dear John, Thank you for sharing your feedback. We are truly sorry to hear about your experience, as a situation like this is not representative of our standards. A missed pickup is something we take very seriously, and we would like to clarify that all our services are carefully coordinated with confirmed schedules and communication channels. In cases where contact attempts are unsuccessful, it is often related to connectivity issues or incomplete pickup details, but we fully understand how frustrating this situation must have been for you. We are glad to know that your refund was processed promptly; however, we regret that we did not have the opportunity to deliver the experience we are known for. We would appreciate the chance to review your booking and understand exactly what happened. Please feel free to contact us directly at elara@coba.travel with your reservation details so we can follow up internally and prevent situations like this in the future. Thank you again for your feedback—it helps us continue improving our operations and communication. Kind regards,
