Ground Zero 911 Memorial+ Optional One World Observatory
Description
Discover the story of 9/11 with a local guide as you visit Ground Zero and pay tribute at the 9/11 Memorial Pools honoring the victims and first responders. Visit St. Paul's Chapel, which survived the attacks and became a place of hope for families searching for loved ones, and stop by the nearby fire station memorial dedicated to the bravery of first responders. Learn how the events of that day unfolded, how the memorial was created on the Twin Towers’ footprint, and see the resilient “Survivor Tree.” This leisurely walking tour also explores historic Downtown Manhattan, including Battery Park, Wall Street, Federal Hall, the New York Stock Exchange, and the Financial District, where George Washington was inaugurated as president. Upgrade your ticket for anytime entry to One World Observatory, offering panoramic views of Manhattan and New York Harbor, valid for 7 days after your tour.
Tour Options
Itinerary
Visit the ground zero and 911 Memorial Pools
Entrance to One World Trade if this option is choosen
Museum tickets to 911 Museum is an additional cost
Walk by Wall Street and the Stock Exchange
Tour Starts across the Street from Battery Park
Walk by
Walk By
Highlights
What's included
Traveller Ratings
Important Information
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Suitable for all physical fitness levels
- The time/date you chose is the time/date of the Walking Tour.
- The Walking Tour operates in all weather conditions, so please dress accordingly
- The Walking Tour covers about 0.6 miles (1 km)
- If the option including Anytime Entry to One World Observatory is chosen, most people spend 60-90 minutes at the Observatory. Your entry voucher is barcoded. Present it at the Observatory ticket office for a ticket for the next available entry time or anytime after that – up to 7 days from your scheduled date.
- One World Observatory is normally open daily 9am-9pm – but check opening hours for the day you plan to visit. Last entry is 1 hour before closing time
- Guests under 17 must be accompanied by an adult
Reviews(33)
Tour included guide on headsets. Was extremely knowledgeable very eye opening if sombre experience
The lady we had was very nice, but unfortunately that was the only positive part of this experience. I paid for tickets that were never provided to me, and when I contacted customer service, they refused to issue a refund or take responsibility for the mistake. This ended up wasting an entire day of our trip, and to make matters worse, I had to purchase tickets a second time just to enter the memorial. Paying twice for the same attraction is completely unacceptable. Save yourself the frustration, time, and money and book elsewhere.
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your visit and understand how frustrating it must have been to feel that you did not receive what you expected, especially after having to make additional arrangements during your trip. We always aim to provide clear information about what is included with each ticket, and we regret any confusion that may have occurred in this case. For future bookings, we kindly recommend carefully reviewing the ticket inclusions and details before purchase to ensure they match your expectations for entry and access. We appreciate your comments about your guide and are glad to hear she was kind and helpful, even though the overall experience did not meet your expectations. Your feedback will be shared with the relevant team as we continue working to improve clarity and communication for our guests. Thank you again for sharing your experience.
Weather was not good which made the walk less enjoyable.
Thank you for sharing your feedback. We’re sorry the weather did not cooperate during your visit, as we understand it can definitely affect the overall walking experience. We still hope you were able to enjoy the meaningful history and atmosphere of the Ground Zero Memorial. Thank you for joining the tour, and we hope to welcome you again in better weather conditions for an even more enjoyable experience.
The experience did not happen at all and no one told us. And no one ever reached out to explain. We will never use Viator again.
The tour guide was at 24 state street waiting and you never checked in
Vivian our tour guide was EXCELLENT! Very knowledgeable and personable. We loved having her as our guide. She knew detailed information that was very interesting. Thank you Vivian!
We’re thrilled to hear that Vivian made your tour so enjoyable with her knowledge and personable style. We’ll be sure to share your kind words with her — she’ll be delighted! We’d love to welcome you back for another memorable tour soon.
It was the worst tour we've ever booked through Viator. We waited 45 minutes and our guide never showed up. It was so disappointing. we missed the 911 memorial experience. I will be requesting a refund
Thank you for sharing your feedback, and we’re truly sorry for the frustration and disappointment you experienced. We understand how important your visit was, especially to the 9/11 Memorial, and we deeply regret that your guide did not show up as planned. This is certainly not the standard we strive to uphold, and we are actively looking into what happened to ensure it doesn’t occur again.
Visiting the 9/11 Memorial is one of those experiences that stays with you. It’s peaceful, powerful and deeply moving all at once. The design of the fountains those endless streams of water flowing into the footprints of the towers captures something words can’t really describe. It’s both heartbreaking and beautiful. Walking through the museum, you can feel how much care and respect went into preserving the stories of that day. It’s emotional, yes, but it’s also grounding a reminder of the strength and compassion that came out of such tragedy. The space itself is spotless and well-maintained, and the staff are kind and thoughtful. I’d say it’s a must visit for anyone coming to New York, not as a tourist stop, but as a place to pause, reflect, and remember.
Thank you so much for your thoughtful and moving words. We're truly honored that your visit to the 9/11 Memorial and Museum left such a meaningful impression on you. You captured the spirit of the place so beautifully — peaceful, powerful, and deeply moving. The design of the Memorial was intended to create space for reflection, remembrance, and healing, and we're grateful that it resonated with you in such a profound way. We’re also glad to hear that you felt the care taken in preserving the stories within the museum, as well as the respect shown by our staff. Your recognition means a great deal to us. Thank you again for taking the time to share your experience — and for encouraging others to visit not just as tourists, but as witnesses to a powerful part of our shared history.
We had a great tour with Nina. So much more than we expected. She has such a love of New York City and shared so much with us. Thanks Nina.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Nina exceeded your expectations and shared her love and knowledge of New York City with you. We’ll be sure to pass along your kind words—she’ll be delighted! We hope to welcome you back soon for another memorable tour.
The 9/11 and option One World Observatory tour was horrible. The tour guide spent more time talking about random New York “facts”, but knew very little about the actual 9/11 memorial. Capping off the extremely disappointing tour, the guide did not provide tickets to the One World Observatory and follow ups with Viator were not helpful. While other tours booked Viator were great, this tour felt like a scam and disappointingly Viator were not helpful. Buyer beware! Highly recommend steering clear
Thank you for sharing your feedback. We’re very sorry to hear that the 9/11 and One World Observatory tour did not meet your expectations. Providing accurate and meaningful information about such an important site is our priority, and we regret that the guide’s focus did not align with this. We also apologize for the confusion and inconvenience regarding the One World Observatory tickets and understand how frustrating this must have been. We take your comments seriously and will review both the tour content and our coordination with Viator to prevent similar issues in the future. Your experience is important to us, and we hope this won’t deter you from trying other tours, whether with us or through Viator, as many guests have had positive experiences. Thank you again for your honest review—it helps us improve.
Very educational and such an amazing explanation of history. Leanne was so passionate about the history of New York! And
Thank you so much for your wonderful feedback! We're delighted to hear that Leanne’s passion for New York’s history made your tour so educational and memorable. She truly loves sharing these stories with our guests! We hope to welcome you back for more amazing experiences soon!
