From Playa del Carmen ATV Adventure with Ziplines, Cenote

Terrible. We had booked transport and a confirmed pickup time for 1:30pm. Then the morning of, maybe 4 hours before departure they told us the transfer would leave at 12pm (we had other plans in the morning so we would not have made 12pm), and it was not only until I requested a private transfer that cost an additional 150$ USD that we could get closer to our confirmed 1:30pm time but we still could only get a 12:40 pick up time. Already off to a terrible start. Once we arrived they tried up- sell us with everything charging an additional 60$ USD for a ‘VIP’ experience which was nearly just as crowed and we didn’t see any real additional benefits that they promised us, other than some extra tacos at the end of the day. We were then waiting for transfers back from the cenotes for nearly 15 minutes after our guide told us the transfer had arrived so we had left the restaurant and waiting in the side of the road in the heat for no reason! We then got back to the centre and got told our transport would arrive in 10 minutes. Low and behold we were stuck waiting over 40 minutes for our transfer to arrive! Then when the driver did arrive it was so poorly organised trying to get out. There were hundreds of people trying to get out of one small doorway. Would not recommend booking with this company at all. Avoid them like the plague

Worst money grab experience ever. As soon as we arrived they pushed us to get VIP tickets and we had to tell them no multiple times before they accepted us declining. Each my activity had another push to spend more money. The basic admission would have been a great experience if we didn’t get asked every time to spend more. We spend about 8 hours total on this experience but drive time was 2 hours each way because they had so many people in the vans to drop off and pick up. We were only 45 minutes from the park but all the drop off and pick up added up to almost 2 hours to start and end the day. Totally time in the park was about 4 hours but the activities only totaled about 2 hours. Lee did like our tour guide though. He was nice. The ATVs were AWFUL! Multiple people in our good had their break down, they are held together by zip ties and the ride was just a dirt loop that we drove on for 3 laps, maybe 150m total. Please find somewhere else!

Amazing from start to finish-just book it. Such good value and such fun! Yes some of the reviews have some valid points but never did I feel unsafe despite some older beaten ATV’s. All the staff were amazing and Nacho was very funny. Don’t hesitate.

Cannot recommend. First off I told them we might get our own transportation then later asked if we could get transport but they said there was not enough room, kind of my fault to be honest, fine. Overall the experience was just mid, underwhelming to say the least. The zip lines are low, no views, and short. The four wheeler was god awful, I would have paid NOT to get on the four wheeler. They are beat up beyond all, and you go on a short bumpy dirt road round in circles, terrible. Tequila tasting was actually good, and informative. Cenote was ok, nothing great and forced to wear a life jacket and the water was not that clear.

From the moment you arrive until leaving everything was very chaotic. This is definitely not a personal experience. It felt like they were herding cattle. Literally everything was an up sell. From “VIP” experience, to photos, food, tequila, etc… we felt completely rushed through every single activity. Zip lining was a complete joke. Their zip lines are only fun if you are a 5 year old kid. They are very low to the ground and short. The ATV was ok but 2 people’s ATVs went out during our ride. The best part was going to the Cenote but it’s not even their cenote. They take you on a shuttle and it’s about 5 minutes away. You can just go and book that directly w the other company. We were only allowed to hang out there for 20 mins before they rushed us back. They only gave us 20 mins to order food and eat before our shuttle came to pick us up. Save your money and book somewhere else!!!

The venue itself from the beginning went for the hard sell from the start,and spent more time pushing to buy items like swimming shoes (completely unneeded). The cenote was our first stop and we had total of 15 mins. The guides are letting people jump off 25ft ledges into a small swimming area . The guests were throwing their floatation devices into the water , ahead of jumping in, one hit me in the head. The zip line was good. The ATV was throughly unenjoyable and my husband got burnt on his leg from the vehicle. The guides are just pushing to sell photos and anything else sellable. My husband was asked a tip and when he said he had no cash , they asked him to use his credit card. Driving licence wasn't asked for. The whole place needs to seriously review their safety policies before someone gets seriously hurt

It was a great experience for me because it was 3 adventures in 1 day plus a tequila tasting class & tacos at the very end. Every experience was great overall. My favorite was the last zip line. I would love to visit again but with my teenage son this time.

Alan our guide was incredible! Big thank you to Alan and the entire team! The tequila tasting was a surprise class and a lot of free tequila the cenote and the zip line were the best parts but our entire family loved the whole experience!

Our family had an amazing time! The price was a great deal. Just be cautious of all the add ons once you get there. You can bring our own bandana and water shoes. The time spent was all well worth it. It was absolutely gorgeous. Safety was their main priority. The staff were energetic, safe, and so so fun!

Great adventures. The upselling and tipping were a lot. The staff is really nice and friendly. In all great adventures.