Cozumel El Cielo Tour by Boat from Playa del Carmen & Transfer

The Orga was a bit chaotic. 7 am pick-up time (not far from the hotel to the ferry pier). There meeting with the guides and other participants. Ferry not until 9:30. Upon arrival in Cozumel with well over 20 people (including 4 children) in the speedboat. English tour booked, but only one of the 3 guides on the boat had reluctantly translated the most necessary for us four Germans only on request, because all the other participants all spoke Spanish. I don't think you can do it at all on an English tour!!! The hammer was the situation of the seats on the boat. 4 people had to sit on the shelf (no seat) in front of the engines, although 3 seats were still available on both sides in the front area. Discussion did nothing. Supposedly because of the weight distribution. An absolute cheek! Only 2 of the 3 snorkeling points mentioned in the description were then approached. There you could see a few fish attracted by the guide with bread and some starfish, no sign of corals. A guide took photos underwater and these could be purchased afterwards overpriced. Sheer rip-off. Everyone thought it was time for the 3rd. Snorkel stop, but misread! Masks were collected and then stopped in shallow water off a beach and everyone had to get off the boat. There were many stingrays in the shallow water. That was the only highlight of the whole boat tour. There were then drinks and a snack and then we went back at full speed towards the port for 45 minutes. Again, the front seats remained free and some sat in front of the engines without backrest and upholstery. Afterwards we went soaking wet at a monkey's pace to a restaurant about 500 meters away. Moving quickly and then there was the food you had ordered from the guide in the morning. Unfortunately, everything is cold - fish, meat, rice... We then complained and got it warmed up back. The announced 2 hours at leisure in the city were then on Einmel over 3 hours (of course, we also skipped a stop by boat). It was said at 3pm that at 6:30pm we should take the ferry back and then at 7:15pm there would be the meeting for the return transports to the hotels. You could have taken an earlier ferry, but then you would have waited over there until 7:15. We felt pretty silly. We went around town a bit and had an ice cream and then put us in the shade for the last hour because the heat was unbearable. We then met our guides again on the ferry and were then quickly driven back to the hotel. Unfortunately, this tour is not worth the money. We had and promised much more of it. It's too bad. Then it’s better to take the ferry over on your own and walk a bit through the nice town. There are certainly also some points where you can see something while snorkeling. But we haven't seen those spots. Unfortunately, an absolute mess!

An unforgettable experience! We recommend it. Bicycle, boat, breathtaking snorkeling, fresh and delicious dinner with rays... Several little touches! A benevolent guide ... thank you Clement!

We had high expectations for this tour but were greatly disappointed. The office staff we worked with were great, and the guides very nice. The main snorkeling excursion was lame: we saw 1 turtle, 1 starfish, and at the stingray site the goal was to serve us snacks and tequila with none of the guides facilitating any interaction with the stingrays. The trip from Cozumel to the snorkeling area was an hour each way on a small boat. This was not described anywhere in the itinerary. We signed up for this tour because we really appreciated the itinerary that included hotel pickup, ferry to Cozumel, snorkeling, time in Cozumel and then ferry/transportation back. By the time we were done snorkeling the last thing we wanted to do was hang out in town as we were wet and needed a bathroom. It was a bad call on our part to expect so much for one itinerary, however, as stated above, the main excursion of snorkeling was lame.

Great experience in Cozumel. Very nice francophone guide and great traditional Mexican meal. Diving with turtles and rays was beautiful.

Beautiful underwater discovery! I recommend! We had the chance to see several rays, beautiful starfish, sharks and turtles, sublime!

We had a great time. Everything was taken care of for us. No need to think of anything except what the to wear. Transportation, food and a great experience is what we had. Thank you guys for an awesome time bringing us memories!

So disappointed. We arrived to a large group of Spanish speaking guests with a tour guide that only spoke Spanish. This is advertised as an activity that has an English speaking guide. I was traveling with my son and was uncomfortable going to a different island, and onto a boat in the ocean, when I couldn’t understand the instructions or the information being given. I’ve reached out multiple times to request my money back and am being ignored. Unless you speak Spanish, don’t waste your time or money on this.

Where do I begin? First of all I specifically booked this tour because they pick you up at your hotel, only to find out they wanted us to pay for a separate taxi to be picked up at a hotel located down the road. We decided to get a taxi and meet our guide at the pier. We made the 9 am ferry only to find out after spending 2 hours walking around Cozumel that our snorkeling tour was cancelled. We were told that the next ferry going back to the mainland left 2 hours later. When I reached out to Viator they told me that they were not going to refund me but in the end when I was able to speak to someone over the phone and they did. What a horrible experience and waste of time.

Excellent Tour, the guides very attentive and eager to have a good time together with the crew. It's not massive, so it's a better use of time. I don’t give it 5/5 because I think they should spend more time in “Heaven”

Great experience. Very good organization. The guides are adorable and very attentive. The color of the crystal clear sea is unforgettable. I recommend!