Catamaran Isla Mujeres Tour with Hotel Pick Up included

The organization of this tour was not very good. The pick-up time at 8:00am for the boat time at 10:30am was not planned well. I had to wait for over 1hr at the pier without anybody to tell what to do. During the boat tour, the experience was good. At the end of the tour, the pick-up was unbelievable stressful. There was not instruction for the pick-up location and the person to pick up. I had to ask around the people at the pier to figure out. When the car showed up, the guests had to wait inside the car for 40 minutes without any reason. There were small kids amount the guests and the mom was very upset and had to push the driver to leave. At the end, nobody explained who the driver was waiting for. It supposed for a half day tour, it turned out was a full day tour (8:00am-7:30pm) which was unexpected.

We did the Isla Mujeres with lunch & hotel pick up tour. The advertising and website are very misleading. The boat was very large with a lot of people. (It would have been nice to have the max number of people allowed put on the website, as this would have affected our decision to book with this company). They state the guides are bilingual, however, the English was very limited. It seemed 3-4 sentences in Spanish to one sentence in English, and the English was very difficult to understand. Thus, the communication was not clear as to instructions, etc. They advertise lunch at the "beach club" and then tour the Island. They took us to the Island BEFORE lunch so everyone was starving by the time we actually got to the lunch. They did not tell us we needed an ID to rent a golf cart on the island. The "beach club" was not the beach club as expected, but was actually a "Dolphin Discovery", which they pushed for us to buy (extra) the entire time we were on the boat. The lunch at the Dolphin Discovery was ok. The open bar and area to relax were nice. Overall, we were quite disappointed with this tour and would not use this company again.

The places visited very nice and the crew very attentive. For 57 dollars we could tour the island on a guided tour by a local, we learned a lot from Isla Mujeres. The catamaran very cute and clean, I do not give a 5 because the animation was absent

Although Isla Mujeres is an exceptional place, transportation on the katamaran is a little awkward because many people go, about 60-100 in a small space, the drinks on board are excellent, then they leave you 30 min snorkeling, but the katamaran leaves you on the beach 1 hour without guide or any Service and you must pay 40 dollars to get to know the island and eat something extra, finally you pick up the katamaran and take you to eat, and take you back to Cancun. I do not recommend this activity as it is very expensive and does not offer many benefits.

I came with 4 other people (all adults) and the Mood is amazing, it is one of the best ways to enjoy the sea and the sun of Cancun, besides the view is beautiful, I recommend this tour for people looking to spend a very nice time among friends and who want a party Mood but relaxed

The service and the service is first class, the transport to the island is very father, open bar to my husband and I loved it

Totally Dissatisfied with Enterprise/Service. We paid our reservation and were unlucky that we had to cancel because of pandemic and when we wanted to reactivate we were not answered, more than 20 emails sent, we wrote on whatsapp, Instagram and unfortunately lost everything. However to test we sent an email requesting a ride quote and got a response in less than 5 minutes. Unfortunate

Excellent recommendation to take this tour. Excellent punctuality! The most delicious food on island women. Service inside the first catamaran and the best was to enjoy the warm company and snorkeling Service!!!!

The whole tour was very well attended, from the transportation we got, and the drinks on the Catamaran and the Mood were very good, in addition to the food and time we were given to know the island.

My family enjoyed the catamaran trip to Isla Mujeres and snorkeling. There was not a lot of time spent on any one activity which was good, because then you could decide if it was of interest to do again either snorkeling or returning to Isla Mujeres. My only grief was with the loud music on the catamaran which was played for the entire trip. It was sooo loud that we could not have a conversation with any one else on the boat. The service and the staff were fantastic.