3 Days Amboseli National Park safari

Thank you so much for rewarding us with 5-star review. Its always our happiness making our Customers Safari being fun, with unforgettable memories. Best Regards, James.

Hello Deborah, When the Trip has ended, we have no control over a Hired and unpensonable Guide. As such, we contract them, and once the Contract is over, we have no control over them. This happens everywhere in the world. Reason.! Almost in the whole world.! Guides are not pensionable, the few who are lucky find, and therefore we hire them since we sometimes get overwhelmed.! I am not trying to demystify them, however that's the reality. 1): We advise all our Clients not to change their Contact, and personal numbers with the Guides during the Safari and after, and for such to happen, You CANNOT come back and hold Twinkle Star Tours and Safaris Ltd as a company responsible for such indecency words, and getting your way to publishing this as review. You truly confirmed back to us that the Safari was overboard, and therefore we could send you the link for a 5-star review, and exactly we did that and NOT for any other issue. All our Clients and their reviews are flowing, which means, all the attachments are centrally controlled from the office, and we are fully and wholeheartedly responsible. We communicate with the Client upon their arrival time, a meet one-on-one happens, at times by Myself, if you may ask others, and an introduction is always done on the details of your program and what you could expect along the way before and after and even all the nighty-gritty. This is an area we always take very seriously, and we do it perfectly since we are aware of the consequences and the repercussions. It's an area we have extremely excelled in very well. To prove this, some of our Clients, could even confirm from our Sister representative company from and in New York City (USA) and get ASSISTED there and then. Why didn't you communicate this during the Safari, if it was an ongoing harassment as you put it, and always contact us with minimal proof that this was happening during the Safari, and yet went further to praise how the Safari was great, the Hotel even to the extent that the driver was as well super great. What's the change of heart to publish such derogatory language? To our best understanding, you were out for something, and if not, we apologize for a mission that was never accomplished. I will urge both our platforms to think otherwise and PULL down this exchange spree on the internet because Twinkle Star Tours and Safaris Ltd cannot be held responsible for whatever happened AFTER the Safari ENDED and you continue exchanging words with the Guide on a hired Contract of your Safari. You don't have to share your Number with the Guides AND ONLY IF you have been directed by the office for a specific reason. (WE ARE ALWAYS AVAILABLE FOR SUCH ASSISTANCE). This is NOT a Twinkle Star review, HONESTLY, and kindly pull it down. We have taken also the following steps in good faith FOR our NEXT move and to protect our Loyal Customers. -When I checked the company's main Email mid-last night and saw that review.! -That was the End of this Guide with us). -We have held a meeting in the office with all our other few Guides, who are (ALSO PERMANENTLY) with us, with the view to bringing sanitary and hygiene in our Company. We have apologized loud and clear, and we hope this humble response will meet your maximum consideration and cooperation. We promise even to improve on matters that are related to what has happened, and to deal with them perpendicularly. Otherwise.! forgive HIM for once, we no longer have him. Decency and respect are something we cherish with our customers and as the Twinkle Star family. Kindly, forgive him, and Don't proceed to put us out on the internet for the sake of the sensitivity of our business and the whole Twinkle Star Family. He has refuted the claim, SAYING HIS ACCOUNT WAS HACKED, however though, that the internet never lies, and so does YOU neither. We have shown him all the communications, and he feels so wasted and for such, we have relieved him from his duties with immediate effect. This has come as a warning sort to all our Guides, whom we have called for a meeting, and we must get the solution. Otherwise, I hope this humble request and apologies will meet your maximum forgiveness. Thanks for your time.! Good Evening and be blessed.! Your Tour Consultant. James.