Woodbury Common Premium Outlets Shopping Tour from Midtown

An excellent day and a wonderful experience! Moreover, that day, there was the West Point Band whose academy is about a 30-minute drive from the Outlet!

It was a wonderful hassle-free experience. Arrive at the meeting place on time. Select your seat, sit back, relax and enjoy the ride.

Excellent drivers, kind, respectful, and helpful staff, budget friendly prices. And very clean buses.

We bought the 9:30pm outbound and 5pm return bus tickets to the Woodbury outlet. The outbound journey was smooth. The return journey was terrible. First of all, our ticket is 5pm return. We went back to the dropoff/pickup point in Woodbury at 4:30pm so we could get to sit together as the bus would be full. When we arrived at the pickup point, the bus was there running a/c but the driver closed the door and did not let us in. It was over 30 degree hot weather and we were waiting until 4:45pm when the drive asked us why we were so early. We said we are on a 5pm bus. He said there is no 5pm bus but 5:30pm bus. I showed him the 5pm Viator ticket. He scanned it and said yes but it is 5:30pm. I begged him to let us into the bus. He did. So we waited a total of 60mins for the bus to leave. Then when we arrived New York City. It was not the same location that we got in the bus in the morning. The tour description said it would be the same location. It was not too far but this tour operator just did not follow the schedule and description in Viator. I suspect Viator got the wrong information too.

Very good shopping day in this open air center. The bus took us a stone’s throw from our hotel on Broadway at the corner of 50th. Beautiful shops even if we focused our purchases on the American brands Tommy, US Ass. And Gap. The driver was very friendly.

Time is little to go by.

Best shopping experience ever. Bus was on time. And staff very helpful. Left a pair of shoes in the bus. Thought I lost it. Phoned the company and they found and kept it for me.

The outlet itself is ok. I didn’t spend the whole day there as the outlet experienced at least a couple of power cuts that I know of which resulted in either shops closing their doors or keeping them open but customers would have to shop in poor light and the staff could only take cash payments. In addition I had a problem when I arrived at the morning pickup point. I had a Viator voucher for the correct day but I was not on the coach list for the day. I was listed for the following day which was the date I originally booked but had to change a few weeks prior. The agent had to call Viator as she explained that Viator had never changed the booking with the bus operator. On the day it was both frustrating and annoying for me.

The pickup point listed (828 8th avenue) is incorrect. Viator support still gave this address but have instructions to the correct place - bit confusing but got there in the end. The correct place was a block and a half away. Tour itself was great. Great communication and a great ride.

Bus was there on time for both pick up and drop off. Have used before and would do so again. Well worth the cost.