Vienna Skip-The-Line to Hofburg Palace, Sisi Museum and Gardens
Description
Explore the Hofburg Palace Complex, a UNESCO World Heritage Site with these skip the line tickets to the Sisi Museum and Imperial Apartments at Hofburg. Discover the imperial apartments of Empress Elisabeth and Emperor Francis Josef, inside the palace, delve into the private bedrooms, salons and offices of Emperor Franz Joseph and his wife, Elisabeth ""Sisi"" of Bavaria and see the world-famous collection of Sisi’s personal items. Learn about the beloved empress "Sisi", the imperial House of Habsburg with audio guide. Discover the secrets of the Hofburg Palace Courtyards and Gardens, admire the numerous statues and fountains of Heldenplatz and Burggarten. This ticket includes audio guides and or tour descriptions in 13 languages depending on availability.
Tour Options
Itinerary
Explore the Hofburg Imperial Palace Complex, visit the Imperial Apartments, the residence of the Habsburg's for over 600 years and thus the center of the Holy Roman Empire. Apart from its function as the seat of government and administrative centre, the Hofburg was also the winter residence of the imperial family. Explore the Hofburg Palace Courtyards and Gardens to numerous statues and fountains.
Get a deeper insight into Elisabeth's life at the Sisi Museum housed in the Stephan apartments, showcasing numerous personal items that once belonged to Elisabeth are used to help illustrate the true personality of the frequently misunderstood Empress.
Highlights
What's included
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- All-in price €32 per person includes entry ticket + audio guide + booking & service fee.
- Photography for personal use without flash is fine in most of the permanent collection, but tripods, selfie sticks and video aren't permitted.
- There is no cloakroom or left-luggage storage, and bulky bags, suitcases, scooters and similar items cannot be brought inside (the entrance and exit are at different locations), so travel light.
- The museum and apartments are wheelchair accessible, with lift and ramp access throughout.
Reviews(49)
Wrong meeting point and did not receive a ticket. After multiple searches in the app and emails, no ticket was available.
Dear Regina K, Thank you for your feedback. We are sorry to hear about the confusion and inconvenience you experienced. After reviewing your booking, we can confirm that the entry tickets, including the required Bar code and access instructions, were sent to the email address & Whatsapp Messanger provided one day prior to your visit. We sincerely wish you had contacted us during your visit, as our team would have been happy to resend the tickets immediately and assist you in accessing the attraction without delay.
Great experience, we felt the times when Sissi and Kaiser Frantz Joseph lived there, as well as the greatness of the history behind their personal stories
Dear Compass22310062412, Thank you for your wonderful feedback! We’re delighted to hear that your visit to the Sisi Museum allowed you to experience the fascinating history and feel connected to the lives of Empress Sisi and Kaiser Franz Joseph. It’s always rewarding to know that our guests enjoy the rich stories and heritage behind this remarkable place. We truly appreciate your kind words and are glad you had such a memorable experience.
Great experience of splendid Vienna, also great value of money, guidance. Very good atmosphere, nice helpful staff. Thank you!
Dear Navigator06016100540, Thank you for your wonderful feedback! We’re delighted to hear that you found the experience to be great value for money and appreciated the guidance, atmosphere, and support from our team. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We hope to welcome you again on another memorable journey soon!
no tour guide to meet you which is difficult because the German speaking staff tell you to look for your tour guide’s conpany flag
Dear Linda R, Thank you for your feedback. We are sorry to hear about the confusion you experienced during your visit. Upon reviewing your booking, we found that this experience was an entry ticket with an audio guide and did not include a live guided tour. The entry tickets and instructions were shared with you via email prior to your visit. Our team promptly assisted you when you reached out and clarified that these were timed-entry tickets, with the digital audio guide to be collected directly at the museum. We are pleased that your query was resolved and that the necessary information was provided before your visit.
Everything went perfectly! It was a very nice museum, and with the audio guide, you save yourself a guided tour! Anytime again!
Dear Annett R, Thank you for your wonderful feedback! We are delighted to hear that everything went perfectly and that you enjoyed your visit to the Hofburg Palace and Sisi Museum. It's great to know that the audio guide enhanced your experience and provided the flexibility to explore at your own pace. We truly appreciate your recommendation and look forward to assisting you with more memorable experiences in the future.
The visit to the palace of the Austrian emperors, their residence, and the story of Empress Sissi was interesting. There was a lot of confusion on the part of the operator, who initially sent 2 tickets instead of the 3 that were booked. Following 4 phone calls and several emails and WhatsApp messages, I received the missing ticket in time.
Dear Giuseppe V, Thank you for your feedback. We are glad to hear that you enjoyed visiting the Hofburg Palace and learning about the history of Empress Sisi. We apologize for the confusion regarding your tickets. Once the query was identified, our team promptly assisted via messages and phone calls and ensured the remaining ticket was delivered well before your visit. Thank you for your patience, and we hope you had a memorable experience.
Interesting experience. Quite different than we expected. Wouldn’t worry about skip the line (there wasn’t one) very strict on entering exhibit time. Pleasantly surprised. Can’t wait to get home and learn more about “Sussy”!
Dear Debra M, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed & appreciate your observations regarding the entry process and timed admission. It's wonderful to know your visit sparked an interest in learning more about Empress Sisi! We hope you had a memorable experience and look forward to assisting you with future travels.
I never got the entry tickets from booking.com. I called and the AI assistant refused to connect me with a real person. Because I never got the tickets, I did NOT get into the attraction. The ticket office informed me that this is a common problem with Booking.com. Now, they are refusing to give me my money back. Avoid booking.com like the plague.
Dear K108RGjohnh, Thank you for your feedback. We are glad to hear that you enjoyed your visit. Upon reviewing your booking, we identified that the actual tickets and related access details were duly shared via email & mentioned Whatsapps messanger one day prior to your visit. We sincerely wish we had been contacted directly to us contact details were mentioned in the conifrmation voucher, during your visit so we could have assisted you immediately with the actual tickets and helped avoid any inconvenience.
Everything went perfectly, no waiting, audio guides available, and we experienced magnificent moments. Everything went great, would love to do it again! 👍
Dear F4154AEmarcuss, Thank you for your wonderful feedback! We are delighted to hear that the skip-the-line access, audio guides, and overall experience met your expectations and made your visit smooth and enjoyable. We truly appreciate your recommendation and are thrilled to hear that you would happily visit again. We hope to welcome you on another memorable experience in the future! 👍
The coordinates for the starting point of our tour sent by Viator were incorrect. We found the start of the second part of our tour, the Sisi museum, after calling the Viator customer support number twice, and visited it. But we never found the Hopburg Palace entrance were our tickets were accepted. Very disappointed with Viator. I recommend avoiding them.
Dear Thomas O, Thank you for your feedback. We are sorry to hear about the confusion during your visit. Upon reviewing your booking, we identified that the experience included access to the Sisi Museum and Hofburg palace & Gardens, as mentioned in the booking inclusions, and the tickets were duly shared with you prior to your visit. We truly wish you had reached out to us during your visit, as our team would have immediately assisted you with directions & ensure a smoother experience.
