Transfer & assistance one-way from/to Mexico City Airport/hotel
Description
Book this convenient transfer from Benito Juarez International Airport to Mexico City hotel/Airbnb or vice-versa, and leave the traffic to a professional driver. This convenient private transport service is available 24 hours a day, 7 days a week. When you arrive at Benito Juarez International Airport, meet your professional driver, who will take you to your air-conditioned transfer vehicle and drive you in comfort to your hotel in Mexico city. Or from the hotel to the airport. When you make a booking, you will need to advise your accommodation and flight details. Your transfer will be confirmed within 24 hours and you will be provided with a travel voucher to present to the driver.
Tour Options
Highlights
What's included
Pickup Locations & Times
The operator will meet you outside customs, or in the lobby of your Hotel/Airbnb; he will bring a sign with your name on it. Your Flight Details/Hotel information are very important, without it we can not provide pickup time. We can pick up/drop off in any hotel or Airbnb located in Zona Rosa, Zocalo, Reforma, Roma, Condesa and Polanco área in Mexico City.
Traveller Ratings
Important Information
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Children must be accompanied by an adult.
- The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions.
- Each traveler is allowed a maximum of 1 normal suitcase and 1 carry-on bag. If you excess the maximum luggage capacity you will be subjected to extra fee upon arrival.
- Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable.
- Your Fligh Information/Hotel information are very important, without it we can not provide pickup time.
- Please on special requirements specify if your need transfer in or transfer out
Reviews(43)
we scheduled a airport pickup service paid US $88. When we arrived at the airport no one showed up to pickup. After 45 minutes we contacted the customer service and they couldn’t help. Had to take Taxi which h was half the cost and right away. Trying to get refund, let see how it goes.
This was a private airport transfer that requires mandatory flight arrival details in order to coordinate the correct pickup. Despite multiple messages sent prior to your arrival via the booking platform and WhatsApp, we never received your flight information. Without those details, it is not possible to schedule or position the driver at the airport. A private unit was reserved exclusively for your booking, but the service could not be operated due to the missing required information.
My driver was there on time no waiting. He spoke very good English and advised me about a local taco shop around the corner from my hotel that was much less than dining at the hotel.
Hi Joann, thank you for your great review! We’re happy to hear your transfer went smoothly and that your driver was punctual and helpful. We love that he could also share a local tip with you — those little recommendations make a big difference when arriving in a new city. Thank you for choosing our service and we hope to assist you again on your next visit to Mexico City! 🚖🌮
We were glad that this night time service was available, since we needed to be picked up at 3:00am for our early morning flight. Upon receiving the confirmation on the app, I noticed that the drop off location was incorrect. Through the text service on the app, after some back and forth, the location was updated to the correct drop off which was the Mexico City International Airport. Our driver arrived 10 minutes early and called me to inform me of his arrival. He was very attentive and got us to the airport safely and on time.
Thank you very much for your review, Shirley! ✨ We’re so glad our team could assist with your early morning transfer and ensure you arrived safely and on time for your flight. We also appreciate you mentioning the communication process — it helps us continue improving our service coordination for future travelers. Thank you again for choosing us, and we hope to assist you on your next visit to Mexico City! Warm regards,
Driver was friendly and punctual. We were surprised at the condition of the vehicle. The car wasn’t very clean (car parts and dog hair) and smelled of wet dog which may not bother others but we have several pet allergies. It was a quick trip and we opened a window.
Thank you very much for your review. We’re happy to know your driver was friendly and punctual, but we’re truly sorry about the vehicle’s condition and the discomfort caused by the smell and cleanliness. This is certainly not the standard we aim to provide. We’ve shared your feedback with our transportation team to ensure vehicles are properly inspected and cleaned before every service. We appreciate your honesty and hope to offer you a much better experience next time. 🚗✨
This is a scam. You hook to be picked up at the airport and when the car does not arrive where you are to be picked up they claim somehow the airport you booked a pick up from is outside the service area and won’t refund. Do not use. This is either a scam or just incredibly poor customer service. Sad that Viator won’t offer better service
We’re very sorry to read your review and understand your frustration. However, we would like to kindly clarify that the details of this service, including the exclusive pickup from Mexico City’s Benito Juarez International Airport (AICM), were clearly stated in the product description at the time of booking, including in the Overview, Meeting Point, and What to Expect sections. Our team followed the confirmed booking information and was ready to receive you at the correct location. Unfortunately, your arrival at a different airport — which is not within the service area — resulted in a no-show, as the service could not be delivered outside the specified parameters. We are always transparent with our service details and strive to provide clear and reliable information to avoid misunderstandings. While we regret that this caused inconvenience, we respectfully maintain that the service was booked and handled according to the terms listed.
Easy and solid airport transfer. Post customs can be a little tricky. Doors 5-8 are up the escalator
Hello Brian, "Thank you for your feedback! We're glad the transfer was easy and appreciate your note about doors 5-8. We'll work on clearer guidance. Safe travel!"
car was clean and driver was on time. Service dog friendly. Driver helped me carry my suitcase on and off the car.
Hello Keren Thank you for your kind review! We're delighted to hear that our transportation service met your expectations. Our drivers strive to provide exceptional service, and we're proud to be service dog friendly. We appreciate your feedback and look forward to serving you again. Hope to see you again soon
Our driver was super courteous. We were stuck at custom for more than 40 mins at 330am but he still waited for us and greeted us very friendly. Spoke English and definitely felt welcomed and safe.
Thank you for your kind words! We're delighted to hear that our driver provided you with such a positive experience despite the unexpected delay at customs. We appreciate your feedback and hope to welcome you aboard again soon!
Very professional, prompt and kind. Provided us lots of information as our first time to Mexico City.
Thank you so much for sharing your experience with us! It was a pleasure to assist you during your first visit to Mexico City. We hope that you had a fantastic time in Mexico City and that we can welcome you back again in the future.
Excellent experience. Driver was experienced and on time. He was professional and courteous. We would utilize service again.
Thank you so much for leaving your experience with us! ♥️ We hope to see you again soon
