Tour of Niagara Falls with Boat Cruise

Great experience with Hugo and Crystal!! The best guides!! It made my son's bday celebration extra special!

It was a fun experience we had a great driver as well The falls are breathtaking. Make sure you meet at the front and wait for your tour guide for your tickets. Do not go down to the dock.

It’s was simply amazing. The staff was great they were very friendly. They explained everything details

Overall this was a great experience that my family did enjoy. I will say the meeting point needs to be a little more clear as Clifton Hill is a square and it was confusing because there is no Gray Line signage. Also, the Niagara Bus line uses the term Green Line at the bus stop, so give a little more details on where you are actually meeting. The only problem we had with the tour itself is we felt like we had to eat lunch at Maple Leaf, which is pricey for what it is my family of 4 spent $76 CAD on lunch. We got 4 slices of pizza, 2 drinks, and some chips. None of this was on our tour guide though! He was absolutely great! Friendly, informative, attentive, knowledgable, and very welcoming. I would 100% take the tour again.

We have visited the fall numerous times but never took the boat cruise. This time we decided to do it. Seeing the falls up close was amazing.

It was a great way to explore the Falls and more. Peter was great a great guide and I never felt rushed or pressed for time.

It was raining the day we had booked the cruise to see Montmorency Falls, and it didn't matter to us, because we were indoors on the boat. Our guide David, totally bi-lingual (of course he was...) smoothly switched back and forth between French and English, but also explained everything in Spanish too, for a family on the boat. He was knowledgeable, amusing, and told us many detail about the area which other guides had not told us on different tours. It wasn't a "must do" event but it was definitely enjoyable.

Viator/Trip Advisor took $300.93 from us for the 3 tickets of the falls/winery. We went to the Sheraton (the pickup point) 1 hour early. We waited . . . and waited . . . . We repeatedly phoned the tour company and NO ONE ANSWERED! We called Viator to ask them questions. They called the tour company and no one answered. Viator readily agreed to refund $300.93 given that we were precluded from reaching the touring company to explain where we were, ask how we could try to get to the launch point by driving/walking ourselves, or whether I might take my friends to the winery portion of the tour for them to enjoy that. Executing the refund, immediately after the Viator asked for my credit card number to issue the credit, the cell lost its connection. Figuring Viator would stand by what it told me, we stayed in Niagara Falls for the day and simply looked at the Falls. I then returned home to a message from Viator -- sent over 24-hours after their promise of a refund -- telling me that they would not give me any money back because the tour bus eventually made it to the hotel and five people boarded it. So although Viator recognized that I was wronged when the touring company did not pick up the phone when I was trying to call them to tell them where we were, to see if I had missed the bus, to find out the first stopping point to catch up (so my friends could enjoy the tour) and no one answered, they backtracked. I called the touring company and left a message with just my name and phone number. It's been hours and I've heard nothing. Even more, Viator has still refused to refund the money. The end lesson learned is this: Avoid TripAdvisor/Viator. Book with the operator directly. Otherwise, you will be stuck with money-sucking corporate hogs who don't stand by their word. This post will likely be buried at the end of the review list given that it is unfavorable. I don't care. I took the time to make it so you can read it!

We booked the trip with the boat, but due to the weather the boat was not working. Ther guide took us in the tunnels instead. It was interesting to see, and there is ALOT of water. I have only seen picutres, but we were definately amazed. The guide offered us extra free time in the village so we could get lunch. We ate at corks, they have great fish and chips for only $20 Pros: *Friendly driver As opposed to our uber driver our guide drove an appropiate limit, which made us feel safe * the day was fairly smooth, there was not too many people on the bus so that helped *they offer free water *the bus was quite comfortable and we enjoyed the free wifi *the guide dropped us off at the Eaten Centre on the way back.

We just got back from this trip. we were with another family from Texas. ANDREE was an amazing tour guide!!!!! he was so funny and kept us entertained. I told him he has a true passion for this and its his calling. Some other guests were late, but he took this as an opportunity to get to know the two families a bit more. I thought it was so personable! He was always making sure we were comfortable and wanted feedback on the tour. So glad we chose to go with this company. Thank you ANDREE for making our families vacation!