Tour desde Djúpivogur: Stokksnes-Vestrahorn-Höfn(lunch)-viewpoint

Dear Jane, Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations. Following your tour, Adriana contacted you personally to apologize for the misunderstanding regarding your aunt and mother in Höfn. We sincerely regret that they were left waiting longer than expected. This was an unfortunate miscommunication. When your aunt decided not to join the visit to the Viking Village, both she and your mother told our guide that they wanted to visit the grocery store before going to the restaurant. They also confirmed that after shopping they would wait for the group inside the restaurant until our return. Although our guide advised that we expected to return around 2:15 p.m., we arrived later than planned. She believed they were comfortably waiting inside the restaurant and was unaware they had remained outside. We fully understand how this situation led to frustration, and we sincerely apologize for the misunderstanding. We would, however, like to clarify a few points for future travelers. The delayed start to the tour was due to the cruise ship's tender operations, which affected all shore excursions that morning. Once everyone had arrived, we adjusted the itinerary to ensure guests could still experience as many highlights as possible within the available time. The Viking Village is one of the attractions we visit when timing allows. It is reached after a short drive and a long walk on a flat gravel path. Based on the conversation at the harbor, our guide understood that one member of your group had difficulty with stairs and believed she would be more comfortable remaining in Höfn rather than joining the visit. This assumption led to the misunderstanding for which we have already apologized. We would also like to clarify that the group was not divided because of insufficient space in the vehicle. The tour was planned and operated using two vehicles, with every guest having a reserved seat throughout the excursion. Although restroom stops are not specifically scheduled in the itinerary, guests are always welcome to request one, and our guides are happy to accommodate these requests whenever possible. We are also sorry to read that our guide came across as rushed or abrupt. Providing a warm and enjoyable experience is very important to us, and we take comments like yours seriously. At the same time, operating shore excursions requires keeping to a strict schedule so that all guests return safely to their cruise ship on time. Our tour is designed as a scenic excursion showcasing the spectacular coastline of southeast Iceland, including Vestrahorn, seasonal lupin fields when in bloom, Höfn, and, when conditions permit, the Viking Village. We understand that this style of tour may not match every traveler's expectations, and we regret that it did not meet yours. Thank you again for your feedback. We value every review, as it helps us continue improving our tours and the experience we provide to future guests. Kind regards,

Thank you for taking the time to share your feedback. We're delighted to hear that you loved the Glacier Lagoon and found its landscape beautiful and memorable. We understand that this tour involves a fair amount of driving, as the Glacier Lagoon is a considerable distance from Djúpivogur. These travel distances are simply part of exploring Iceland's unique landscapes. Regarding the value of the tour, our pricing reflects a private tour with a private vehicle, which is in line with the cost of this type of experience in Iceland. Unlike large bus tours that follow a fixed schedule, our private tours are flexible. We adjust the day according to the weather, road conditions, and timing, allowing guests to spend more time at places they enjoy and making additional stops whenever possible. During your tour, we also included extra photo stops that were not part of the standard itinerary, such as the beautiful Arctic lupin fields, to enhance your experience. We appreciate your feedback and thank you for choosing to explore this part of Iceland with us.

Thank you for taking the time to share your feedback. We are pleased to hear that you found the tour interesting. We would like to clarify a few points, as there are some misunderstandings about how the day was organized. Our driver does speak English and is able to communicate with guests. While he may not be as fluent as the guide, guests are always welcome to ask questions, and he does his best to answer them. The recorded commentary is also provided so that all guests receive information about the history, economy, fauna, flora and agriculture of iceland, and about the areas that we will visit, throughout the journey. Regarding the optional visit to Glacier Lagoon and Diamond Beach, this was never presented as an "everyone goes or no one goes" situation. At the beginning of the tour, after speaking with two couples, it became clear that they had expected to visit Glacier Lagoon and Diamond Beach, even though those locations were not included in the tour they had booked. At our first stop, we offered the entire group the opportunity to upgrade the itinerary. The option was explained to everyone, including the additional cost and every guest agreed before we continued. The additional charge was not an entrance fee. The extra cost covered the nearly 200 km of additional driving, the extra time required, fuel, vehicle expenses, and the longer working hours needed to extend the tour beyond the original itinerary. We would also like to clarify that the guide did not personally collect or keep the money. Every guest received an invoice, and all payments were processed by card through our company's official POS terminal. Because the group chose the extended itinerary, we adjusted the schedule to include Glacier Lagoon, Diamond Beach, Vestrahorn, Stokksnes and its beautiful black sand beach, as well as a scenic stop in Höfn overlooking the harbor and glacier views. We always strive to be flexible and provide our guests with the best possible experience, and we appreciate you joining us to explore the spectacular landscapes of southeast Iceland.

Thank you for taking the time to share your feedback. We understand that there is a significant amount of driving on this tour. In southeast Iceland, the main attractions are spread far apart, and the distances from the cruise port in Djúpivogur are much greater than many visitors expect. South Iceland is especially known for its dramatic natural landscapes—glaciers, waterfalls, black sand beaches, and icebergs—rather than for its small towns. At the start of the tour, while speaking with two couples, I realized they were expecting to visit Glacier Lagoon and Diamond Beach. However, those locations were not included in the tour that had been booked. At our first stop, I offered the entire group the option to upgrade the tour so that everyone could visit Glacier Lagoon and Diamond Beach. This change added nearly 200 km of additional driving compared with the original itinerary, and the additional fee reflected the extra distance, driving time, and operating costs. Because the group chose the upgraded itinerary, we adjusted the schedule accordingly. We still visited Höfn for a scenic stop overlooking the harbor and the surrounding glacier views, but there was not enough time for a longer visit in the village if we were also going to Glacier Lagoon and Diamond Beach. This was explained before the group decided to upgrade the tour. We appreciate your feedback and are glad you enjoyed seeing the icebergs. We always try to be as flexible as possible and offer our guests the opportunity to visit the places they are most interested in while making the best use of the time available.

Thank you so much for your kind words! We’re thrilled to hear you enjoyed the tour despite the weather. Adriana will be delighted to know her communication and guiding made the day special for you. We’re glad you got to see all the highlights — plus a few hidden gems along the way. We hope to welcome you back for more adventures in Iceland!

Thank you for joining our tour and for taking the time to share your thoughts. Our driver did introduce himself at the start of the trip, as we always do, but we’re sorry if that moment was missed or didn’t come across clearly. The audio commentary you heard was created especially for our tours, with local stories, history, and insights you won’t find on the internet. We use it so that everyone receives accurate, well-researched information while the driver can focus fully on giving you a safe and smooth ride. We truly appreciate your feedback and will share it with our team, as we are always looking for ways to make our tours more personal and engaging. We hope we can welcome you again in the future for an experience that feels even more connected.

Vielen Dank für Ihre wunderbare Rückmeldung! Es freut uns sehr, dass Sie die Reise als unvergesslich empfunden haben und dass unsere Reiseleiter Ihnen mit Professionalität und Herz begegnet sind. Es wäre eine Freude, auch Ihre Familie bald bei uns begrüßen zu dürfen! Wir hoffen, dass Ihre Erinnerungen an diese Erfahrung noch lange bleiben.

Vielen lieben Dank für Ihre wunderbare Bewertung! Es freut uns sehr, dass Ihnen die Strecke und die isländische Landschaft gefallen haben und dass Sie die Tour genossen haben. Wir hoffen, Sie bald wieder auf einer neuen Reise begrüßen zu dürfen mit isländische Schokolade.