The Postal Museum Admission Ticket
Description
There’s nothing ordinary about the story of the post! From five-wheeled cycles and the first ever stamps to Mail Rail, a hidden underground train ride, discover five centuries of communications history, as seen through the eyes of the iconic postal service.
Tour Options
Itinerary
There’s nothing ordinary about the story of the post! From five-wheeled cycles and the first ever stamps a hidden underground train ride, explore this surprising and entertaining experience for all ages. The Postal Museum tells the story of postal communication and its impact on a global society. At the museum, five centuries of extraordinary communications history are brought to life, as seen through the eyes of the iconic postal service. A visit to the museum includes family-friendly and interactive exhibitions and an immersive ride on Mail Rail, London’s secret Post Office underground railway.
Highlights
What's included
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- Children must be accompanied by an adult
- Wheelchair accessible (excluding Mail Rail Ride)
- Gender-neutral accessible toilets
- Changing Places facility
- Guests must be able to walk unaided for a minimum of 100 metres on uneven surfaces with minimal lighting, and up at least 70 steep steps.
- All spaces in The Postal Museum have step-free access. All spaces in the Mail Rail building have step-free access, except for the ride. Visit the museum website for full details of accessibility at the museum, including resources for autistic visitors and an audio described introduction the museum.
- Accredited family friendly café
Reviews(364)
We loved the ride on the train and the information provided on the trip. The Postal Service exhibition was fascinating. All in all a great experience for a truly hidden gem.
Great place, I was so amazed by it So much information and you definitely have to buy a train ride around the loop
Thank you for your lovely review! We're glad that you enjoyed your visit with us!
The museum was very out of the way. The actual exhibit was very limited and took about 10 minutes to get through. We booked the train tour in advance. It is very inflexible and we had to wait quite a bit and structure our entire day around it. When the train tour finally started, they took our family of four and shoved us in a tiny space back to back we couldn’t fit (all other adults were seated one per row). Then they shut a plexiglass box over our heads which was immediately claustrophobic. I had to get out because it was so bad. We asked for a refund but they refused. Don’t waste your time.
Thank you for taking the time to share your feedback. We're sorry to hear that your visit did not meet your expectations. While many visitors enjoy exploring the museum and travelling on Mail Rail, we appreciate that the experience may not appeal to everyone. We're particularly sorry to hear that you found the train carriage uncomfortable. Due to the historic nature of the railway, the carriages are compact by design and seating arrangements are determined by operational requirements on the day. We understand that this can feel restrictive, particularly if you experienced claustrophobia, and we're sorry that this affected your enjoyment of the ride. We also appreciate your comments regarding the timing of your train journey. Mail Rail operates to a fixed timetable to ensure all visitors can enjoy the experience safely, and we recognise this may require some planning during a visit. With regard to your request for a refund, our team acted in line with our terms and conditions. As the train journey had commenced, we were unfortunately unable to offer a refund. However, we're sorry that your experience fell short of what you had hoped for. Thank you again for your feedback. We will share your comments with the relevant teams as we continue to review the visitor experience.
We came here with a 3 and 6 year old. I didn’t realize it was 2 different buildings across the street from one another. I also didn’t realize I bought annual tickets! I’m from the US so I won’t be able to use them again (no option to buy a single day pass). This place is adorable for little kids - the 3 year old had a blast. My 6 year old was a little too old for it. The underground train ride was the highlight. When we got off the train we learned the interactive play area was already being packed up (it was around 12pm) - slightly disappointed. If I was in town with kids aged 2-4, this is an absolutely lovely activity.
Thank you for your glowing review! We are delighted to hear you and your children had a great time!
What an unexpected, good time. We visited the Postal Museum because my husband is a retired postal worker. It was so informative and had so many hands-on activities for our grandchildren. We loved seeing the first stamp and of course the Elvis stamp. The mail rail was also a great part of the museum. Their snack area was also great for our grandchildren. You simple must visit this fun little place.
Thank you for your lovely review! We are glad you and your family had a nice time!
I initially thought the £20 admission charge would be over the top, but the actual experience was well with it
Thank you for your kind review! We are happy that you had a nice time with us!
This attraction was a surprise. It was so interesting and informative. A part of London's hidden history. The train ride was quite sqeezy and would be very cramped for someone tall, larger framed or with leg or knee issues. The postal museum was full of great exhibits & information boards. Well worth a visit.
Thank you for your glowing review! We are glad you enjoyed your visit with us!
Very nice museum with lots of activities for kids. Lots of history and information. The train ride was fun too. The only downside is it is too expensive.
Brilliant visit. Two parts. The static display showing the evolution of the postal service. The rare sheet of penny blacks was the high spot. I noted a children’s area with excited little ones. But the very best part of this experience was riding on the mail train under the streets of London. You have to book a time slot and the entrance is located opposite the display centre down the same street.
Thank you for your kind review! We are glad you enjoyed your visit with us!
Not entirely my cup of tea, but that doesn't hinder the review, or the rating. We went as a group of six, with several members of the group having a keen interest. Lots of info, lots to do and you could easily spend 1-3 hours here. They made an effort to be inclusive, so if you couldn't get on the little train, you could sit in an accessible zone and watch the pre -recorded video. The spaces on the train are very small. Getting two adults in one compartment was a bit of a challenge. The museum aspect was fairly detailed with effort made for interactive parts. The sorting game with a moving floor was especially fun! Would recommend if you, or someone in your party, has the interest in trains or London history.
