The majestic night show of kukulkan in Chichen Itza Valladolid & Cenote included

Our guide Jesus and our driver Noe were fantastic. They were serviceable and friendly. Unfortunately, our show was cancelled due to rain at Chichen itzá but we were not made aware of this until we drove all the way there and arrived at a closed park. The lack of communication between the park and the operator to get that info to the drivers is why I’m giving 3 stars. It seem to have been raining heavily about 4 hours prior to our arrival. The park knew the show was cancelled. The tour operator could have saved us all hours of driving for nothing with simple communication. For events they know are easily cancelled for weather, and a tour that operates once a week, you’d think they’d stay in contact with the site to make sure the show is still operational before sending everyone out there.

Having done a similar tour to the Chichen Itza night show in 2017, I was keen to go again, with my new bride, to share what had been an amazing experience. What a disappointment was in store! Although the trip is marketed with an English speaking guide, our guide didn't speak a word of English! The bus driver spoke a little pidgin English and, to be fair to him, he did try to include us, but could barely get past what time to meet back at the bus. As a result the day consisted of us being dropped off at different places and wandering around by ourselves, trying to figure things out. The cenote swim was beautiful, but again, no English spoken anywhere on site, so we were unable to participate in any of the activities offered in the replica Myan village. Sensing our frustration, when we stopped at the obligatory 'shopping' spot (no prices on anything, they appear to make them up depending on how much you understand the currency conversion), the driver took the two of us to a scenic church and took our picture outside, which he said the tour operator would forward to us via whatsapp after the tour. The highlight of the day should have been the tour of Chichen Itza and the Kukulkan Nights show. As it was, there was some debate on whether or not it would go ahead due to an expected storm. When we arrived at Chichen Itza, the bus driver had to stay with the bus, so as we got to the ticket desk, our guide shoved a phone in my hand, on the other end of the line was the tour operator, who evidently spoke some english and told me how the seating would work for the show. At this point I discovered that, whilst in 2017 you could hire headsets to listen to the show in a variety of different languages, for some reason (Covid?) they have stopped doing this and the show is only available in Spanish. We were then frog marched around the site as quickly as possible (presumably in an effort to beat the storm), barely having time to take pictures, before the show started. The show is beautiful, no doubt and my wife, who had not seen it before, found the lighting effects impressive, but neither of us could understand a word of what was being said, or what the images represented. Finally we were carted back onto the bus and arrived back at the hotel in the early hours, exhausted and disappointed with what should have been the highlight of our holiday. As a final nail in the coffin, a few days later, when I hadn't received the picture of us infront of the church, I messaged the tour operator to request it, to be told that there drivers only keep pictures on their phone for 48hrs and then delete them, so it was no longer available! Absolute waste of time and money.

The stop at the Cenote was way too long - meal there was poor and too early. Very little time for shopping at Valladolid. Stood in line at Chichen Itza for a long time. Could not understand show but it was beautiful. No guided tours available at night. Three hour drive home. We were very hungry. Do not recommend.

An amazing trip! The cenote was incredible, and our guide Alfredo was so helpful and kind. He knows everybody there. Then on to Valladolid for just a short time, like 20 minutes. But the best part is the show at Chichen Itza. Our great driver Javier got us back to our hotel around 1 am. Very long day, but memories for a lifetime. Thank you!!

The show was canceled without notice. The tour guide said because of the rain. But members of the group (from different tour agencies) who communicated with their agencies were told that the show had technical problems?? When we got to the very entrance of the site, approximately 1 hour before the starting time of the show, it was NOT RAINNING, nor was there evidence that it had just rained. We rode on a less-than-comfortable van 3 hours from Cancun to Chi Chen Itza. 6 hours round trip! At the very minimum, our tour agency/operator/guide should have had communication with the event organizers so we wouldn't have to ride hours to the site just to find out that it was canceled therefore avoiding such an insult to the disappointment.

The food at the steak house was very good, especially the fruit and goat cheese salad. The salsa class at the pool was fun

Great night show and beautiful Cenote, but disappointed with the trasportation coordination. Pick up not done as agree. Transporter did not arrived to meeting point. We had to paid for another taxi to move to another pick up point. Tour operator did not contacted us to let us know the transporter had issues to pick up us. Money paid for extra taxi not refunded by tour operator. Pick up done aprox 3 hrs after originally agreed; not enogh time to visit all places announced. Only 1 hr to visit Cenote, Tequila museum. Mayan village and take luch. Friendly backup driver and tour guide.

We've used Viator all over the world for 10+ years. We were so excited about this tour... However, it did not live up to our expectations at ALL. We signed up for an English speaking tour. Our guide was super nice but spoke very little english. We fumbled around Spanish numbers to be able to tell what time to meet back at each stop and that was about it. The van used to transport us was not in good condition and was so hot, guests had to fan ourselves. (Most of the air vents were missing all together). The Cenote itself was amazing.. but the outside vendors and towel/locker/life jacket rentals only took cash. We made it to Chichen Itza and had to wait almost 40 minutes to be let inside. The structures were amazing to see at night...However, please note that the laser show is in Spanish so if you don't understand it, you won't understand the program. You'll need bug spray as the program is outside after dark. Our kids were starving and there weren't many options to have food other than the buffet at the Cenote. We did stop at a small downtown area but it was so crowded with other tourists, that you'd never be able to eat in 30 minutes. Honestly, the majority of the trip (6+ hours) was spent dropping off passengers at 6-7 different locations. We would not recommend this for children at ALL. Far too long of a day for them (11am-1:45am). Really expected more for a Viator experience.

The tour was very long but worth it to see Chichen Itzá at night. The laser show was amazing! The cenote was refreshing and beautiful.