The Local Tour of Hamburg Historic Centre

Thank you so much for the fantastic five-star review on TripAdvisor! We are thrilled to hear that you had such a great time exploring the city with Lina! She is brilliant at making Hamburg's history engaging and approachable, so knowing she made the walk so memorable for you means a lot to us. We will gladly pass your kind words and big thank you directly along to her! If you, your family, or your friends are ever back in Hamburg and planning a special private event, a milestone celebration, or a custom group tour in the future, please feel free to reach out anytime. We would be absolutely delighted to help you create another tailor-made experience! Thanks again for joining us on the tour! Your Robin and the Tourguides team

vielen Dank für deine tolle Fünf-Sterne-Bewertung auf TripAdvisor! Es freut uns riesig zu hören, dass du so eine schöne und interessante Zeit bei der Tour mit Jan hattest. Er bringt die Geschichten von Hamburg einfach immer wieder klasse rüber! Wir leiten dein Dankeschön und dein riesiges Lob natürlich super gerne direkt an Jan weiter – er wird sich bestimmt riesig darüber freuen. 😊 Falls du, deine Familie oder Freunde in der Zukunft mal wieder in Hamburg unterwegs seid oder ihr ein ganz besonderes, privates Event bzw. eine maßgeschneiderte Gruppentour plant, lasst es uns sehr gerne wissen! Wir würden uns wahnsinnig freuen, euch wiederzusehen und das nächste Highlight für euch zu organisieren. Danke, dass du mit uns unterwegs warst, und hoffentlich bis zum nächsten Mal! Dein Robin and the Tourguides Team

Thank you so much for the five stars and for highlighting our "very informative and funny guide"! It sounds like you accidentally got a 2-for-1 plot twist on your trip! 😅 Our Local Tour of Hamburg Historic Centre is actually operated as a tip-based/free walking tour—meaning you only pay a small booking-fee upfront. It looks like you might have accidentally purchased tickets for a completely different paid company online, but somehow ended up joining our group instead! While we can't solve the mystery of where your initial €35 went (you might want to check your booking confirmation email to request a refund from that other provider!), we are secretly so glad you ended up on the wrong tour and had such a fantastic time with us anyway! If you, your family, or your friends are ever back in Hamburg—and want to make sure you're in the right place for a special private tour or custom group event—feel free to reach out to us directly anytime. We promise we’ll keep the booking simple (and the guide just as funny)! Thanks again for accidentally finding us and exploring the city with our team! Your Robin and the Tourguides team

Thank you so much for leaving such a glowing five-star review on Viator! We are absolutely thrilled to hear how much you enjoyed your tour with Leo! He has a fantastic way of bringing history to life—combining great visuals, fluent storytelling, engaging questions, and a healthy dose of humor. It’s wonderful to know that you walked away with a much deeper appreciation of Hamburg and had such a fun, interactive time along the way. We will gladly pass your high praise directly along to Leo; it is going to make his day! If you, your family, or your friends are ever back in town and want to organize a special private tour, a milestone celebration, or a custom group event in the future, please don't hesitate to reach out. We would be delighted to help craft another tailor-made experience for you! Thanks again for exploring Hamburg with us! Your Robin and the Tourguides team

Thank you for taking the time to leave us your feedback. We are truly sorry to hear that your experience fell far short of your expectations and that you left feeling disappointed. What you described is certainly not the standard of quality we aim to deliver. A great tour should be engaging, well-focused, and informative, and guests should never feel uncomfortable or pressured regarding tips. We take your comments very seriously and will address this directly with our guide team to ensure our storytelling stays on track and that our tipping policy remains completely voluntary and discreetly handled. We genuinely appreciate you bringing this to our attention, as it helps us improve the experience for future visitors. Thank you again for sharing your perspective with us. Your Robin and the Tourguides team

Thank you so much for leaving such a wonderful five-star review on Viator! We are thrilled to hear you had such an excellent morning exploring Hamburg’s historic sights! Victor loves bringing the history of our city to life, and it’s fantastic to know his vivid storytelling, humor, and deep knowledge made the rise of Hamburg as a trading port so engaging for you. We will be sure to pass your kind words directly along to Victor—he will be so happy to hear them! If you, your family, or your friends are ever back in Hamburg and looking to organize a special private tour, a milestone celebration, or a custom group event, please feel free to reach out anytime. We would be delighted to help you create another tailor-made experience! Thanks again for exploring the city with us! Your Robin and the Tourguides team

Thank you for taking the time to share your honest feedback with us. We’re glad to hear you appreciated Victor’s high energy, enthusiasm, and the ground covered during the walk, but we are truly sorry to hear that certain aspects of the tour didn't meet your expectations. We take feedback about communication, pacing, and tour length very seriously. While our guides bring diverse backgrounds and unique personalities to their tours, clear communication is essential, and we will certainly discuss your comments with Victor to help refine his delivery, interactive style, and overall time management so tours stay closer to the expected 2-hour window. We really appreciate your constructive notes, as they help us continuously improve the experience for future guests. Thank you again for visiting Hamburg with us! Your Robin and the Tourguides team

Thank you so much for leaving us a wonderful five-star review on TripAdvisor! Hamburg really is a special city, and we are so glad you and your family enjoyed strolling through and taking in all of its beauty! It is always a pleasure to welcome families and share the magic of our home with visitors from around the world. If you, your family, or your friends are ever back in Hamburg and would like to organize a special private family tour, a milestone celebration, or a custom group event, please feel free to reach out anytime. We would be absolutely delighted to help you create another memorable experience together! Thanks again for exploring the city with us! Your Robin and the Tourguides team

Thank you so much for leaving such a fantastic five-star review on Viator! We are absolutely thrilled to hear that Leo made such a great impression on you! As a born-and-raised local, he brings so much passion and deep historical knowledge to his walks, and knowing he made your experience one of the best is the highest praise we could ask for. Hamburg really is a beautiful city, and we are so glad Leo helped bring its stories to life for you. We will gladly pass your high praise right along to him—he’s going to be thrilled to read this! If you, your family, or your friends are ever planning another trip to Hamburg and want to organize a special private event, a milestone celebration, or a custom group tour in the future, please feel free to reach out anytime. We would be delighted to help you design another tailor-made adventure! Thanks again for exploring Hamburg with us! Your Robin and the Tourguides team