Tours/Cancun/Private transportation CUN Airport-Puerto Juarez & Playa Mujeres
Viator · Private tour

Private transportation CUN Airport-Puerto Juarez & Playa Mujeres

4.3(21)Cancun1 hour
VIATOR4.0(12)TRIPADVISOR4.7(9)

Description

It is a private service, without stops. Our staff will be in contact with you to confirm the exact contact time for either your arrival at the airport or departure from your hotel. We monitor the flight in case of any delay. And we confirm that our guests are contacted as soon as possible by their driver. Your opinion is very important to us, so we will send you a link to invite you to leave your opinion about the service so we can continually improve.

Tour Options

Private transportation
  • Puerto Juarez / Playa Mujeres: Private transportation service between the airport and hotels in the areas of Puerto Juarez, Playa Mujeres or Costa Mujeres
Round Transfer
  • Airport-Hotel-Airport: Round transportation from the airport to hotels in the areas of Puerto Juarez, Playa Mujeres and Costa Mujeres and return. Pickup included

Highlights

Air-conditioned vehicle

What's included

Included
Air-conditioned vehicle
Not included
Bottled water

Pickup Locations & Times

When you arrive at the Cancun airport and after collecting your luggage, you must exit through the door of transport companies and travel agencies. We will contact you by text message with contact instructions. It would be very helpful if you responded to the message informing us when you have already passed the filters so that we can ask your driver to contact you as soon as possible at the welcome bar where your flight arrives.

Traveller Ratings

4.3
21 reviews
5
11
4
7
3
2
2
0
1
1

Important Information

  • Infants are required to sit on an adult’s lap
  • Specialized infant seats are available
  • Suitable for all physical fitness levels

Reviews(21)

J
Johnny_R
February 26, 2026
Agency that hires third party drivers

Lack of communication and late both ways. A random agency that farms out the reservations and doesn't answer calls or text day of!

Operator response

Dear Johnny, please accept our most sincere apologies for the inconvenience. We are addressing your comments with the operations are so that the necessary action is taken to improve communication..

R
Ruben_R
January 2, 2026
Reservation cancelled at the last minute

Our reservation was cancelled late the night before our trip. I just noticed before boarding our early morning flight.

Operator response

Dear Ruben, thank you for your comment.. Regrettably, all the transportation companies got fully booked on January 1st and we failed to accommodate you.. PLease contact us to +52 998 277 2890 to schedule the return transfer at no cost as compensation...

8
868jodil
December 13, 2025
Cancun transportation

Very responsive whenever we reached out to changes and confirmations. Drivers were friendly and accomodating for us.

Operator response

Dear Jodi, thank you for kind words, we are very happy that you liked our service and would love to see you again soon..

A
aharden99
September 12, 2025
Great safe private transportation!

Great communication both coming and going! The only issue was for the pick up going back to the hotel. They were about 20 to 25 minutes late and I had to call to make sure they didn’t forget. They did let us know that they were running late and they got us to the airport on time so we still made our flight. I would definitely use this company again!

Operator response

Thank you for your comments dear Ayshia, we appreciate you took a momento to write it up. We offer you an apology as the driver was late for the return.. We will be very glad to serve you again in the future.. Thank you for your patience and preference. Warm regards!

T
Trish_F
July 22, 2025
Confident and Safe for Solo

Professional and Friendly. Met my expectations. Clean and safe for solo travelers. Said what I needed to say but the app is not letting me move on without writing more. 😀

Operator response

Thank you very much for your kind comments dear Trish. Are are happy to know you liked our service.. We look forward to seeing you again.. Warm regards!

B
boholaur
July 7, 2025
Safe for solo travel

Very friendly and safe. Just what I needed. Would recommend the service and driver Juan Ramallo. Only feedback is I had to wait 20mins due to traffic at airport

Operator response

Hello dear, thank you for your comments.. we appreciate you taking the time to write them.. We look forward to seeing you again soon.

L
Louise_K
March 16, 2024
Very clean van and...

Very clean van and helpful driver. Need to clarify meeting place when being picked up at airport. It was a little overwhelming when we got off the plane in Cancun.

Operator response

Thank you very much for your comments dear Louise. As part of our service, we send customers a text message or WhatsApp so as to be in touch and coordinate that your driver finds you at the corresponding welcome bar at each terminal.. Thank you very much for your feedback... we will improve to optimize the time of contact upon arrivals.. Many thanks and warm regards!

N
NkechiN
February 23, 2024
Solid car service

Used this car company for my round trip transfer from Cancun Airport to Playa Mujeres. Solid car service that is affordable and safe. Car was clean and the driver was alert and not reckless. Took off a star because we couldn't get ahold of them when we called...they only seem to reply to text messages

Operator response

Dear Nkechin, thanks for your comments, we appreciate them and are addressing them to our appropriate personnel so as to work on the response time... We look forward to seeing you again... Best regards!

R
Roland_R
December 21, 2023
Great van service from CUN to our hotel

Anthony was a great driver! Van was clean and large. It was comfortable and professional. Full recommendation!

Operator response

Thank you very much for your comments... We look forward to seeing you again.. Warm regards!

E
emilyzW1023MQ
May 14, 2023
10/10

Very good Service, recommend very, very good service, punctual and very accessible, your employees were very cute with their attention

Operator response

Muchas gracias por sus comentarios.. Nos da mucho gusto saber que les agradoó el servicio …

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