Private One Way or Roundtrip Transportation to Cancun Hotels

Hello We are truly sorry for the experience you had and completely understand your frustration. Waiting for your transportation and having no one arrive as expected is incredibly disappointing, especially when you are traveling and relying on prearranged services. We sincerely apologize for the inconvenience, stress, and disruption this caused to your plans. After reviewing your case, we have arranged a full refund for your reservation. While we regret that we were unable to provide the service as scheduled, we felt it was important to resolve the matter as fairly and quickly as possible. We understand that this does not make up for the inconvenience you experienced on the day of service, but please know that we take feedback like yours very seriously and continuously work to improve our operations and communication. Thank you for bringing this to our attention, and once again, please accept our sincerest apologies Best regards

Hello Thank you for taking the time to share your feedback. We are very sorry to hear that your experience was disappointing and understand how frustrating travel disruptions can be, especially when dealing with a delayed flight. After becoming aware of the delay, our team made every effort to accommodate the transportation service and review available alternatives within our operation. Unfortunately, due to the extent of the delay and our vehicle scheduling commitments, we were ultimately unable to guarantee the service. We would also like to clarify that we informed you of the situation as soon as we were able to confirm that we could no longer safely accommodate the reservation. Our goal is always to provide transparent and timely updates so that our guests can make alternative arrangements if necessary. Although the circumstances fell outside of our control, as a courtesy and gesture of goodwill, we proceeded with a full refund for the reservation. We understand this was not the experience you were expecting, and we sincerely regret the inconvenience caused. Feedback such as yours helps us continue improving our communication and operational processes. Kind regards

Hello Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how stressful it can be to arrange transportation after arriving at Cancun Airport, especially during busy travel periods. We understand your frustration and regret that the situation did not meet your expectations. Cancun Airport can be a challenging environment to navigate, particularly after a long flight, and we recognize how important clear communication is during that process. While we are unable to discuss the specific details of an individual reservation in a public review, we can assure you that we continuously review our operations and communication procedures to improve the experience for our guests. We sincerely appreciate you taking the time to provide your feedback, as it helps us identify opportunities to improve our service. Kind regards,

Thank you for your feedback, and we are glad to hear that you found the driver friendly, professional and punctual. Regarding the additional charge, we would like to clarify that the reservation was originally booked under the Cancun hotel zone fare, which was the option selected during the booking process. However, the hotel entered in the reservation was not located in Cancun, but in the Playa del Carmen area, which corresponds to a different transportation zone and rate due to the longer distance involved. The additional $40 USD was simply the fare adjustment required for the correct destination zone. As a courtesy, we also offered the option to cancel the reservation with a refund if you preferred not to proceed with the updated rate; however, you chose to continue with the service and accepted the difference for the correct fare. We appreciate your understanding and thank you again for traveling with us.