Private luxury transportation from CUN Airport to Puerto Morelos
Description
Private service at excellent cost. Without stops. Includes medical expenses insurance. 5 years of experience in tourist services. Telephone assistance service.
Tour Options
Highlights
What's included
Pickup Locations & Times
When you arrive at the Cancun airport and after collecting your luggage, you must exit through the door of transport companies and travel agencies. We will contact you by text message with contact instructions. It would be very helpful if you responded to the message informing us when you have already passed the filters so that we can ask your driver to wait for you with a lollipop with your name at the welcome bar corresponding to the terminal where your flight arrives.
Traveller Ratings
Important Information
- Infants are required to sit on an adult’s lap
- Specialized infant seats are available
- Infants and small children can ride in a pram or stroller
- Suitable for all physical fitness levels
Reviews(14)
The driver Joe was friendly and prompt. The car was beautifully kept. The entire experience was great. Highly recommend.
Dear Maria, thank you very much for your feedback, we appreciate it a lot and are glad to know that you liked our service on the arrival Transfer.. See you on December 19th for the return... Many thanks and regards!
Waited for almost 2 hours for the limo from Conece de Tuyo to show up at the airport. We called the limo service several times and could not get ahold of anyone. We also called Viator at least twice. Noone answered on the first attempt. On the last attempt, the tour operator also tried to call the limo service and couldn't get anyone. We advised Viator that we would seek a refund. They indicated it would take at least 72 hours to "research the problem." We took another limo from the airport and, 72 hours later, we haven't heard from them so I will be making a phone call to the credit card company. Yes... this will appear on Facebook, Trip Advisor, and Yelp.
Dear Mr Pierce.We are very sorry we failed to provide the transportation service from the Cancun Airpot to the Paraiso de la Bonita. In accordance with the flight details on your reservation on Viator, the service was an arrival service, not a departure, however the flight information stated you would be flying on AA1192 which is a flight that leaves from Cancún towards Charlotte (CLT) as you can see: Departure Flight No : 1192 Departure Date : 12/9/2025 Departure Airline : American Airlines Pick up Location : Paraiso de la Bonita resort in Porto Morelos. Departure Time : 17:14 We did attempt to contact you via text message and WhatsApp (US+1 8166163031) on Tuesday, November 25th, requesting that you provide the correct arrival flight information as in the special requirements you stated that this was an arrival, not a departure... Regrettably, we had a problem with our main telephone line and didn't realize you never received the WhatsApp messages, also we could not attend your calls on Tuesday, December 2nd.. We did receive a refund request from Viator that day and we replied that we already had issued the full refund so you should have received it.. we try to send you the print screens that show that the refund was issued that same day, but you don't use WhatsApp.. We are working to make sure this doesn´t happen again.. As a compensation, we offer you a complimentary luxury transportation on your way back if you are still in resort or on your next vacation with no time limit. Thank you for your patience and understanding.
On-time! Pick up and return from Cancun airport and back. Clean nice cars with a lot of room. I gave the wrong address and they fixed it before the pick and let me know.
Hello dear Christine, thank you for your review, we appreciate it. We look forward to seeing you again...
Excellent service! Great communication. They were waiting for me and my family when we arrived. We will definitely use again and recommend to everyone travelling to Cancun Mexico.
Thank you very much for your comments , they encourage us to keep the efforts to deliver food service and look for new ways to improve… We look forward to seeing you on Saturday again for your ride to the airport.. Keep having an excellent holiday🙏
Very professional! They contacted me to tell me where to meet them. We rode in class very clean smooth relaxing ride. We were served refreshing beverages.
thank you very much for your comments, we are very glad to know you liked our service... We look forward to seeing you soon Many thanks and regards
Driver wasn't waiting at airport for us with a sign bearing my name. Very disappointing. Wasn't our fault that it took 30 minutes for luggage to come on the belt. Should have waited for us.
Dear Mr Ellis, thank you for your feedback.. as per our current procedures, when we see that our customers haven't come out of the terminal more than one hour after the plane has landed, we call the customers cellphone that are in the reservation.. as you mentioned when we finally got to talk to you, you had left the plane mode so you didn't receive any of our calls. Even when the person was not there, we had the option to call you directly to your phone. Fortunately, service was provided and an upgrade to a Mercedes granted.. thank you very much for your preference and see you tomorrow at 12 hrs at the lobby of the MargaritaVille Island Reserve.. Best regards!
Flight arrived 20 minutes early. Good communication with the operator and the driver Miguel A. Martin Balam was there shortly thereafter. Plenty of cerveza’s and other cocktails for the one way ride to Puerto Morelos.
Thank you very much for your feedback, we are glad to know that you liked our service. We hope to see you again soon. Many thanks and warm regards!
I booked with them and I arrived and didn’t have my luxury Transportation for my birthday. I was very upset! I wasn’t able to get anyone to answer the phone. I had another guy call for me to help me and he was able to get someone. They sent me a van which I wasn’t happy about. They should have refunded me for the suv but Instead refunded the difference for the van. Good customer should have refunded me the total charge. I’m a travel agent and I will not book with them again.
We are sorry so hear about your experience in your birthday.. We tried to get you an SUV but none was available at the time.. so we ended up offering you a regular van and the refund on the difference and the return will be provided on a SUV which you agreed to. The refund has been issued and as compensation, we offer you a complimentary one way luxury private transfer from the airport to any hotel in the hotel zone for your next trip.. Warm regards!
Light snacks, great drink selection, friendly service, and good music playing. One of the best transportation services we have had. We will book again.
Thank you for your feedbac, we appreciate each word which encourages us to continue to making our best effort to help our customers.. We look forward to seeing you again soon.. Best regards!
Hey gave us some wet towels for our face and beverages. Conversation was great as well I will recommend to all my friends to book this shuttle
Dear Crystal thank you for your kind words. It is a pleasure to meet your expectations. Thank you very much for recommending. Best regards
