Private 8-hour City Tour of Madrid with driver,guide with pick up
Description
Experience Madrid with the convenience of your own private guide and private luxury vehicle with chauffeur. Customize your tour based on your interests on this 8-hour tour. Begin this 8-hour tour with pickup at your hotel or designated meeting place by private car and chauffeur. Head to the Plaza de España and go through the Barrio of La Moreria. Explore the city with a private guide. Visit the Plaza Mayor and Plaza de la Villa. Admire the beautiful architecture of Madrid. See the Cibele's Fountain and the famous Alcala Gate. Continue to Gran Via, Paseo de la Castellana, Plaza Colon and Parque del Retiro. Return to your hotel at the conclusion of the tour.
Tour Options
Itinerary
Plaza mayor
Puerta del Sol
Royal Palace
Prado
Plaza Colon
Plaza de la Villa
Cibeles
Barrio de las letras
Puerta de Alcala
Gran Via
Paseo de la Castellana
Parque del Retiro
Highlights
What's included
Pickup Locations & Times
Hotel of choice in Madrid
Traveller Ratings
Important Information
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Specialized infant seats are available
- Suitable for all physical fitness levels
- Infant seats are available on request if advised at time of booking, subject to availability
Reviews(3)
This company is a fraud. The description of the tour is not what it includes. It says a bus would be included in the tour - so that people with mobility issues may join. Well, the tour guide assumed everyone would be down for making this tour a walking tour as opposed to what we paid for. She kept lying about walking to the bus - and we never actually went to one until 2 hours before we were to be done. The tour started at 10:30a, we did not get on a bus until 4p and there were several handicapped people on the tour. This was NOT stated on the description of the tour. We understood that there was a marathon going on and that roads were closed, but instead of communicating this with us beforehand or even asking us the day of about changing the tour to another date that could accommodate when we paid for - they just assumed and continued to lie that we all would be okay with walking. In addition to this bad communication from this company, the tour guide had a very mean personality, as if she did not want to be bothered with our group - but had to, because it was her job. All of her mannerisms and responses were stark and mean. Lastly, when I requested a half refund for this tour because it wasn't what we got - they only refunded 1/10 of what we paid. Unacceptable.
Wow, we are very surprised with this message. It is really coming in bad faith. Before the tour, we mentioned that there was a race and there would be roadblocks. You had the chance to not do the tour and these things cannot be confirmed before the day of the tour. The vehicle was at your disposal during the duration of the tour, so you did use it but maybe not as much as usual. In any case, in an 8 hour tour, there is ALWAYS walking involved as not every location can be done by car. We also issued a refund but you cannot receive 50% as the tour was done and the driver was at your disposal. In any case, we are always available 24/7 and you never even took a minute to call us or let us know. The tour guide is a very professional tour guide but we suppose that the situation due to the marathon was a problem. Please let us know if you need anything else. We are always at disposal to assist you if you call us. We are always here to try to assist you and fix any issues that you might have.
The tour guide came with vehicle and driver on time. We visited most famous attraction in Madrid The Royal Palace early in morning before it was crowded as advised by our very knowledgeable guide Elena. She gave us thorough information about past and present history of the palace. Afterwards we took a walking tour through central Madrid visiting Puerta del Sol and Plaza Mayor. All throughout the tour Elena gave us amazing historical facts and figures so we can remember the visit to Madrid for a long time. We will recommend this tour and the guide to our family and friends without hesitation.
Thank you for taking time in reviewing us at Tour Travel & More. We are glad you enjoyed your tour with us in Spain's capital! Madrid is a gorgeous city with so much to offer!! This is also very important for us and future travellers, we will pass your message along to our team including our guide Elena and driver and in Madrid. If you need anything else, we are at your full disposition. Kind regards, The Tour Travel & More Team
