Prague Hop On Hop Off Tour with River Cruise
Description
Explore the enchanting city of Prague at your own pace with the Big Bus Tours. With a convenient hop-on, hop-off service, this tour allows you to visit iconic landmarks like Wenceslas Square, Charles Bridge, and Prague Castle. Enjoy pre-recorded commentary in 24 languages, giving you insight into the city's rich history. Take advantage of stunning views from the top deck, and if you choose the right ticket, enjoy a scenic one-hour river cruise. Perfect for solo travelers, families, and anyone wanting to discover Prague's beauty from a comfortable bus. - Flexible 24 or 48-hour hop-on, hop-off bus tickets available - Visit major attractions with stops near popular sites - Enjoy pre-recorded commentary in 24 languages - Includes a scenic river cruise with select ticket options
Tour Options
Highlights
What's included
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Transportation options are wheelchair accessible
- Suitable for all physical fitness levels
- The buses on the green route depart daily every 15-30 minutes between 9:10 AM and 4:40 PM
- The buses on the red route depart daily every 35 minutes between 9:35 AM and 5:10 PM
- Option with River Cruise - Dvorakovo embankment, pier no. 17
- According to the regulations of the city, we have to observe that only small buses can enter the historical centre and large buses outside the centre. So it may happen that if you are a larger group of people, we recommend using the red line with a large double decker, because with small buses is possible that the group will not fit into one and will be divided
- Guided Prague Castle exteriors only in English: daily from 14:15, red line - sstop 3 (ask the bus assistant for more information)
Reviews(13)
The tour round Prague was very good, but the guide seemed to be upset by something and kept punching his bag very aggressively, which was very disturbing. I tried to report this to you privately but could find no way to get through your systems
Hi, David! Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the tour around Prague. However, we're very sorry to learn about your experience with the guide's behavior and that you found it disturbing. We also apologize that you were unable to report your concerns to us privately at the time. We sincerely appreciate you bringing this to our attention. Your feedback will be shared with the relevant local management team so that it can be reviewed appropriately. Thank you again for your comments, and we hope to have the opportunity to provide you with a much better experience in the future. Andreea@BigBusTours!
It is a lovely way to see Prague and the boat cruise is relaxing. We really enjoyed it. The staff were so helpful and gave out recommendations for food etc.
Thank you for your feedback! That's wonderful to hear—thank you so much for taking the time to share your experience! We're delighted that you enjoyed exploring Prague with us and that the river cruise was a relaxing part of your visit. It's especially great to hear that our team was able to help with local recommendations and make your experience even more enjoyable. We truly appreciate your kind words and hope to welcome you on board again in another city soon. VladL@BigBusTours
It was easy to hop in and out and you get to city these area and get an idea of what you want to go see
Thank you for your feedback! We’re pleased to hear that you found the tour easy to use and a helpful way to explore the city and decide what to visit. That flexibility is exactly what the experience is designed for. We hope to welcome you on board again soon. Andrei@BigBusTours
Save your money & time! Poorly signposted, audio out of sync and rude staff. We wanted a stop near Prague Castle but bus dropped at another stop and told it was due to roadworks (none seen!) - after visit went to same place only to watch bus sail past and bus driver refused to collect and gave a rude gesture- appalling (15.20 bus on 19/06/25). Will never use this company again. Unable to rate less than one star. So basically used for 2 stops as had to uber back as 30min wait in 33degree heat with 3 people in 70s. Appalling customer care!!!
Thank you for your feedback. We’re very concerned to read about your experience, particularly the issues with signage, the commentary being out of sync, and the interaction you described with the driver. This is not the level of service we aim to provide. Route adjustments can occasionally be required due to local conditions such as roadworks or city restrictions, but we understand your frustration, especially when this isn’t clearly communicated and results in inconvenience. The situation you described, including being passed by a bus and the driver’s behavior, is especially disappointing and does not reflect our service standards. We also appreciate you highlighting the impact of the weather and waiting times, particularly given the members of your group. This context is important and will be shared with our local operations team for review. Your feedback has been escalated internally so that these concerns can be investigated and addressed. Alex@BigBusTours
I always try to do a Hop On Hop Off bus when I visit different places, they're usually fantastic to see the city and then choose where to go back to. I usually do all the routes available , starting first thing in the morning and am done by late afternoon with an idea of where I'd like to explore on foot. I also usually book with the other big hop on hop off bus company and will be doing so from now on. I was going to get the first Red Line bus from my hotel, luckily I decided to travel to the Hilton stop to start earlier as it seems the first Red Line bus didn't happen. I started on the Green Line, where the staff were lovely but then tried to swap to the Red Line at the train station, after waiting 45 minutes for a bus that didn't show I gave up and got back on the Green so I wasn't wasting my day. I've now eventually transferred to the Red Line which is running to a schedule of it's own and we've been mainly stopped, a number of people have complained within their groups and have got off. I was hoping to also use the River Cruise but it's now too late and I'm having to prioritise other activities. The Green line apologised for being behind schedule by just a few minutes, the Red, unless I see something spectacular in the next 30 minutes, has virtually been a waste of time. And I'll have to imagine what the River Cruise is like.
Thank you for taking the time to share such a detailed account of your experience. We’re very sorry to hear that your day did not go as planned, especially as you clearly approached it with a well-organized plan to make the most of all routes. We understand how frustrating it must have been to encounter delays, missed buses, and inconsistent service between the lines, particularly when you were trying to follow a structured itinerary. Your experience with the Red Line is especially concerning. Waiting extended periods for buses that did not arrive, followed by further delays and disrupted service, is not the level of reliability we aim to provide. We also regret that the impact of these issues prevented you from enjoying other parts of your ticket, including the river cruise. At the same time, we appreciate your kind words about the team on the Green Line, and we’re glad that at least part of your journey reflected the level of service we strive for. Your feedback highlights important areas where we need to improve, including service frequency, consistency across routes, and clearer communication around delays or disruptions. We will be sharing your comments with our operations team so that this can be reviewed in detail. We truly understand how disappointing it must be when an experience falls short of what you have come to expect, especially when you have enjoyed similar services elsewhere. Thank you again for your honest and constructive feedback, as it helps us improve. Flavius@BigBusTours
RACISM, DISCRIMINATION, HARASSMENT UNPROFESSIONAL CONDUCT I strongly discourage using this company due to a highly distressing experience involving poor customer service, intimidation, and discriminatory behavior. Our first bus arrived approximately 90 minutes late, and the stop locations and schedules were unclear. We had to change 3 busses to fusing our ride with this company. We boarded all buses with a valid electronic ticket containing a QR code and were traveling within the stated 24-hour validity period. When we entered our 4th ride, a manager identified as “Chris” insisted that we could not ride because we did not have the small paper cards he called tickets that had previously never been requested by any other staff member during our use of the service! After holding us on a corner sit of the first floor while ‘allowing’ us to remain on board, he repeatedly demanded those cards which he had hundred in his hand. Finally we were ok to go upstairs for sightseeing. At the next stop, he came back and started insisting that we leave the bus and threatened to call the police. The situation escalated when the driver came upstairs too and approached us aggressively and attempted to physically remove my elderly mother. We felt intimidated and unsafe. The only thing that saved us is that I took my mobile and started calling police! During the journey, staff made derogatory comments about us in a microphone to other passengers, repeatedly referring to us as “Russians” in a mocking and hostile manner. I am originally from Ukraine and have been a U.S. citizen for 15 years; however, such behavior would be unacceptable regardless of anyone’s nationality. Discrimination based on nationality, language, or accent has no place in tourist service! The situation continued after the ride, with staff following us as we exited and continuing to threaten police involvement despite our valid ticket and the absence of any misconduct on our part. The driver was closing the doors as my elderly mom was trying to exit the bus, dispatcher running and saying we should continue our ride till the next stop where they are expecting police. Can you imagine?! Because if the tiny paper cards?!!! Most concerning was my attempt to report the incident to customer service. When I called to their office rather than addressing the complaint, the representative repeatedly insulted me, called me a “nasty Russian,” and refused to listen to any explanation of the situation. I couldn’t say a word or even discuss the actual ticket! This experience was deeply upsetting and significantly affected our visit. I believe the company’s handling of customers, particularly those perceived to be from Eastern Europe, warrants serious review. Professionalism, respect, and equal treatment should be expected from any tourism operator. I hope this situation is reviewed by controlling departments of ministry of tourism.
Thank you for taking the time to share your experience in such detail. We are deeply concerned and sincerely sorry to read about the situation you have described. What you have reported regarding the behavior of our staff, including allegations of discrimination, intimidation, and unprofessional conduct, is extremely serious and does not reflect the standards, values, or level of service we expect from anyone representing Big Bus Tours. We want to be very clear that we do not tolerate any form of discrimination, harassment, or disrespect toward our customers. Every guest should feel safe, respected, and treated fairly at all times. The incidents you described, including the handling of your valid ticket, the manner in which you and your family were addressed, and the escalation involving threats and inappropriate comments, are deeply concerning and should not have occurred. We are also very sorry to hear about the confusion regarding ticket validation and the inconsistency in how this was handled across your journey. Clear communication and consistent application of procedures are essential, and we regret that this added to your distress. Additionally, your feedback regarding your attempt to contact customer service is particularly troubling. Being treated disrespectfully when trying to raise a concern is unacceptable, and we sincerely apologize for this experience. Please be assured that your feedback will be escalated to senior management for a thorough and urgent review. Situations of this nature are taken extremely seriously, and we are committed to investigating this matter carefully and taking appropriate action. We truly regret the impact this experience had on you and your family. Thank you for bringing this to our attention, as it highlights critical areas where we must improve and ensure that all customers are treated with the respect and professionalism they deserve. Flavius@BigBusTours
Great sightseeing tour allowing you as ever to get off and roam free wherever you fancy before getting back on the bus and continuing your journey at your leisure.
Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed the flexibility of the tour and the freedom to explore the city at your own pace. The hop on hop off format is designed exactly for that purpose, allowing you to discover the sights that interest you most while traveling comfortably between them. It’s wonderful to know that you were able to make the most of your experience and enjoy your journey around the city. Thank you again for sharing your thoughts, and we hope to welcome you on board again soon! Flavius@BigBusTours
Buses travelled very quickly and we really did not have the time to match the information to the sites.
Thank you for your feedback! We're sorry to hear the timing between commentary and sites made it difficult to follow along. We understand how that can affect the experience. We appreciate you sharing this with us and will pass it on to our team for review. We hope to welcome you back for a smoother journey next time! Denis @Big Bus Tours
Very casual but runs on time. Lina was a great guide, look for her.
Thank you for your kind feedback! We’re delighted to hear that you found the tour easygoing yet reliable, and that everything ran on time. It’s especially wonderful to know that Lina made such a positive impression. Her enthusiasm and knowledge truly help make the experience memorable. We’ll be sure to pass along your kind words to her. Thank you for recommending her to other guests as well. We appreciate you taking the time to share your experience and hope to welcome you on board again soon! Flavius@BigBusTours
I use big bus in all cities I visit and this one didn’t let me down Well organised No issues
Thank you so much for your continued trust in Big Bus Tours! We’re absolutely delighted to hear that your experience met your expectations and that everything was well organized with no issues. It’s especially meaningful to us that you choose Big Bus in multiple cities—your loyalty truly means a lot. We hope to welcome you on board again soon for another smooth and enjoyable tour in your next destination! Flavius@BigBusTours
