Phuket Airport VIP Fast-Track Priority Lane with Personal Guide
Description
Skip the long lines and make your arrival at Phuket International Airport stress-free with our Guided Fast-Track Immigration Service. Upon landing, you'll be greeted by our friendly staff who will escort you through the immigration process, allowing you to bypass the standard queues. This expedited service ensures that you can swiftly collect your luggage and proceed to your onward travel arrangements, whether it be a hotel shuttle or private transfer. Perfect for travelers who want to maximize their time and avoid the hassle of waiting, the Guided Fast-Track Immigration Service offers a seamless transition from your flight to your next adventure in Thailand. Enjoy a smooth arrival experience and start your trip on a high note! We have 2 options of fast track including Standard which is fast track only and VIP which is a full service, with descriptions in the options.
Tour Options
Itinerary
Meeting Point & Service Included: You will be met at the airbridge exit by our guide with a welcome sign board with your name if you booked VIP Fast Track. For Standard Fast Track, please walk to the counter near immigration. Details on your voucher
Highlights
What's included
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- Fast Track is available from 06.00am - 23.59 only (flight arrive or depart time)
- Adult pricing applies to all passengers over 2 years 1 day on the date of travel
- Infant aged under 2 years old requires original birth certificate or Passport
- All passengers 2 and over must pay fast track in advance. if there are extra passengers arrive and not accounted for, this will be cancelled with no refund.
- For departure fast track, you can enter you details under "Arrival flight and time", as the reservations team will see this and reconfirm with you
- For Fast Track Arrival from 00.00 - 05.59am there is a supplement of 500 Baht per person, minimum 2 people
- For Fast Track Departure with Premium Lounge from 00.00 - 05.59am there is a supplement of 1300 Baht per person, minimum 2 people
- Flight Delays - If your flight is delayed, there’s no need to notify us. Our airport guide will be informed, as we actively monitor flight schedules.
- Flight Changes - If your flight number changes, kindly notify us at least 6 hours before your originally scheduled arrival time so we can update your guide's schedule. Please note that due to privacy regulations, airlines will not inform us of changes to your itinerary; it is the passenger's responsibility to notify us directly to ensure your service is delivered.
- Please be reminded that all travelers should complete the arrival card (TDA) online at least 3 days before arriving. If you forget, our guide will be happy to assist you in completing the TDA upon arrival, just before entering the fast track area.
- Mandarin language is on request but due to limited staff can not be guaranteed.
Reviews(383)
Don't use Viator. I was left stranded at the fly bridge, there was no representative of Viator there to greet me. I ended up standing in the immigration queue for a long time. Extremely disappointed.
Dear Dean, Thank you for your feedback. We would like to clarify the details regarding your booking to provide accurate context for other travelers. You did not tell the full story. You reserved our Standard Fast Track service, which explicitly specifies that guests meet their guide at our designated airport counter. Our VIP Fast Track package is the option that includes a personal meet-and-greet directly at the arrival gate, which was not the service selected or paid for. We even emailed you the confirmation for the standard fast track. Our guide was waiting at the designated counter as scheduled. Although the booking details were not followed on arrival, our team still processed a 100% full refund as a gesture of goodwill. We always strive to provide clear service descriptions and fair outcomes, and we hope this full refund demonstrated our commitment to customer care. Sincerely, Paul
This is a must have service, we by passed the 40 minute wait at customs and passport control via the VIP line and our guide could t do enough to help or assist us.
Dear Christopher_K, Thank you so much for taking the time to share your review on Viator! We are thrilled to hear that you had such a great experience with our Phuket Airport VIP Fast-Track Priority Lane with Personal Guide. Skipping a 40-minute queue after a flight makes a world of difference, so it is fantastic to know how much time and hassle the service saved you. It is also wonderful to hear that your personal guide went above and beyond to assist you every step of the way. Thank you for choosing IAsia Thailand and for your high recommendation. We look forward to taking care of you again on your next trip! Warmest regards, Nick (IAsia Thailand Online)
So good we were out of the airport in less than 15min after the plane landed
Dear philliptF8236QB, Thank you so much for taking the time to share your review on TripAdvisor! We are thrilled to hear that your experience with our Phuket Airport VIP Fast-Track Priority Lane Service was so efficient and that you were out of the airport in less than 15 minutes after landing! Helping our guests enjoy a swift, seamless, and stress-free arrival so they can start enjoying their vacation right away is always our top priority. Thank you for choosing IAsia Thailand. We hope you had a fantastic time in Phuket, and we look forward to assisting you again on your next visit! Warmest regards, Nick (IAsia Thailand Online)
Excellent service from start to finish! The Viator Fast Track service made our arrival completely stress-free. We were met immediately upon arrival and escorted through immigration with no hassle, saving us a significant amount of time. The staff were professional, friendly, and well-organized, making the entire process smooth and efficient. If you’re arriving at a busy airport and want a seamless experience, I highly recommend this service. It was worth every penny and made the start of our holiday so much more enjoyable. Thank you, Viator!
Dear DHANUSHKA_R, Thank you so much for taking the time to share your wonderful review and recommendation! We are thrilled to hear that our Phuket Fast-Track service provided such a seamless and stress-free arrival for you. Knowing that our team met you immediately and saved you valuable time at immigration is fantastic to hear—getting your holiday off to a smooth, relaxed start is always our top priority! We will be sure to pass along your kind compliments to our airport guides in Phuket. Thank you for choosing IAsia Thailand, and we look forward to welcoming you back on your next trip! Best regards, Nick (IAsia Thailand Online)
Great, convenient and easy customer service to use. Highly Recommended when travelling to and from Thailand.
Dear Jeffrey_M, Thank you so much for taking the time to leave us such a great review and recommendation! We are delighted to hear that you found our Phuket Airport VIP Fast-Track service convenient, smooth, and easy to use. Ensuring a seamless, hassle-free airport experience when traveling to and from Thailand is always our top priority. Thank you for choosing IAsia Thailand. We hope you had a wonderful trip, and we look forward to welcoming you back on your next visit! Best regards, Nick (IAsia Thailand Online)
I never saw the guide who was supposed to accompany me. If I had waited for them to arrive, I would have missed my flight! Furthermore, the application is not compliant for this service.
Dear Philippe, Thank you for your review. Upon checking our system, we can confirm that you only purchased an Arrival Fast-Track service with IAsia Thailand, which was fully completed as scheduled. You did not book a departure service with us. If you had, our team would have issued a confirmation email for that service. You may have reserved your departure transfer with a different company. Please feel free to reach out to our team directly if you need any further clarification on your booking records. Best regards, Paul _________ Cher Philippe, Merci pour votre avis. Après vérification dans notre système, nous vous confirmons que vous avez uniquement acheté un service Fast-Track à l'arrivée auprès d'IAsia Thailand, lequel a été pleinement assuré comme prévu. Vous n'avez pas réservé de service pour votre départ avec nous. Si cela avait été le cas, notre équipe vous aurait envoyé un e-mail de confirmation pour ce service. Il est possible que vous ayez réservé votre transfert de départ auprès d'une autre société. N'hésitez pas à contacter directement notre équipe si vous souhaitez obtenir des précisions supplémentaires concernant votre dossier de réservation. Bien cordialement, Paul
We booked the VIP Fast Track with Transportation service, and it was honestly worth every penny. The service started the moment we arrived. We were met right at the aircraft door and escorted through the airport. The whole process was incredibly smooth and fast — within about 10 minutes, we were already through and heading to collect our luggage. They also took care of our bags, so we didn’t have to worry about carrying or managing anything ourselves. Once we were ready to leave, our private car was already waiting for us, and we were taken directly to our hotel. Everything was very well organized from start to finish. After a long flight, especially when traveling as a family with children and luggage, having someone handle the entire arrival process made such a difference. The VIP Fast Track + Transportation package was absolutely worth the price, and I would definitely use this service again whenever I visit Phuket. Highly recommended!
Dear Nomad29043992167, Thank you so much for taking the time to leave such a detailed and wonderful review! We are thrilled to hear that your experience with our VIP Fast-Track and Private Transportation service was so seamless from start to finish. Arriving after a long flight—especially when traveling as a family with children and luggage—can be exhausting, so hearing that our team had you through in 10 minutes and comfortably on your way to your hotel is music to our ears! Knowing that we made your arrival stress-free and enjoyable is the best compliment we could receive. Thank you for choosing IAsia Thailand and for your high recommendation. We hope you and your family had an amazing stay in Phuket, and we look forward to welcoming you back again on your next visit! Best regards, Nick (IAsia Thailand Online)
From walking off the plane it was approximately 10 minutes to walk from aircraft, meet our lovely guide MJ , who got us through customs, got our bags, and to our taxi. He did an amazing job! Last time coming into Phuket was nearly an hour wait in the line for customs alone, so well and truly worth it.
Dear Mitchell, Thank you so much for taking the time to share your awesome experience with our Phuket VIP fast-track service! We are absolutely thrilled to hear that MJ took such fantastic care of you. Going from walking off the aircraft, clearing customs, collecting your bags, and making it out to your taxi in just 10 minutes total is an incredible result! We will definitely pass your high praise along to MJ—he will be delighted to know his efforts made such a difference for you. Knowing that you previously faced a nearly one-hour wait in the customs line makes us even happier that we could provide such a seamless, stress-free contrast this time around. Hearing that it was well and truly worth it is the best feedback we could hope for. Thank you for choosing us, and we look forward to welcoming you back to Phuket on your next trip to Thailand! Regards, Nick (IAsia Thailand Online)
I had asked for this service but no-one was there to help with the service. I am trying to get a refund but unable to send a mail. No-one even reached out to me after the said date. Terrible service. Would not go ahead with this so called team.
Dear Zameera, Thank you for taking the time to share your feedback. We would like to address your concerns and clarify a few important details regarding the service tier you selected to help clear up any misunderstanding. 1. Service Type & Meeting Point Standard Fast-Track: You booked our budget-friendly Standard option. As outlined in the terms, this service requires guests to walk to our designated airport counter to meet their guide. VIP Fast-Track: Being met directly at the arrival gate is an exclusive feature of our VIP tier, which was not selected or paid for in this instance. Booking Details: You can review the exact service terms and meeting instructions of your booking here: https://www.pasteboard.co/hDiooGnCsojL.png 2. Contacting Our Support Team We were surprised to hear you had trouble reaching us. To ensure all guests can get immediate assistance, your confirmation voucher includes two direct phone numbers as well as our official email addresses. Our team monitors these channels continuously to support travelers in real time. We always strive to set clear expectations for each service level and regret your confusion that occurred upon your arrival. If you would like to discuss your experience further, please reach out to us directly using the contact details on your voucher. Regards, Nick
Very disappointing experience. There was no driver waiting for me at the pickup location. When I contacted them and told them I was outside, they argued with me instead of trying to resolve the issue. I had to pay $116 for another taxi, and they refused to refund me. This was unprofessional, and I would not recommend using this service.
Dear Tommy, After checking your booking, I can confirm that you booked only our Standard Fast Track service with IAsia Thailand. You did not book an airport transfer with us. I'm not sure which company you booked your transfer with, but any comments relating to that service should be directed to the business that provided it. For clarity, here is confirmation of your booking, which shows that only the Fast Track service was purchased: https://www.pasteboard.co/V8nhH6QzuURL.png We would appreciate it if, before describing our company as "bad," you first verify the facts. We provided the service exactly as booked, and the issue you mentioned relates to a service that was not supplied by IAsia Thailand. Thanks, Paul
