NYC Statue of Liberty Express Sightseeing Cruise

Horrible experience. Confirmed prior to buying tickets and was assured it was air conditioned. It wasn't. Temp inside was over 98 degrees.

I had a very disappointing experience. The service did not meet my expectations, and I would not recommend this place.

During the excursion, I ordered a virgin piña colada. The drink service was extremely disorganized. The waiter collected payment from us and several other families before returning with the beverages. When my drink was handed to me, I immediately questioned whether it was mine because the color did not match what I had ordered. I specifically asked the server if she was certain it was my virgin piña colada, and she assured me that it was. Unfortunately, that information was incorrect. The drink actually contained guava, which my daughter is highly allergic to. This was a serious food allergy safety issue that could have resulted in a medical emergency. Staff should never guess or incorrectly identify a customer’s order, particularly when food allergies are involved. Proper labeling, organization, and verification of drinks are essential to prevent potentially life-threatening situations. I hope this incident is taken seriously and that additional training is provided to staff so that no other family experiences a similar safety risk.

Absolutely unacceptable. We drove over two hours for the 8:30 PM Statue of Liberty cruise, only to arrive and discover there was no boat. We were told their scheduling system had a glitch and never should have allowed us to book in the first place. We were promised a refund, which we still have not received. Even worse, when we asked for an explanation, the staff at the tent dismissed us by saying, “Just come back tomorrow,” instead of taking responsibility or offering any meaningful assistance. This trip was for myself and my special-needs daughter, and the complete lack of professionalism, communication, and customer service turned what should have been a memorable evening into a frustrating and disappointing experience. Customers deserve far better than this.

We were supposed board and start at 12:30, boat did not get here until 115. They allowed people to board who were not in line before the people who were. Main tour guide woman yelled at people who were trying to get her attention to ask why they were allowed to be standing over there while waiting. Tour guide continuously lied about which boat we were boarding. Every time she saw one, she would say it was the one we were waiting on. She blatantly ignored older passenger, who was asking where she could get some water because she was overheating. Multiple customers were very disappointed in all this. I truly want a refund.

Hello we arrived at 11:45 as you mentioned before 12 noon as our 11am time was changed from what we originally booked until then. We waited and our boarding passes were provided at 12:30 or after waiting without any communication in the sun. We continued to wait until just before 1:30pm without any clear concise communication. I then proceed to ask this girl what was going on as the other cruise had left already and we had no idea of what was going on. I asked her to go find out two things. When is this cruise leaving and if not what other option they can provide. She said they had to wait for clearance from the coast guard and it could be another hour or more. Other options we could change and go on a 2:30pm cruise (not good as the World Cup would be on at 3pm and why we booked 11am in the first place) or we could come back tomorrow. (We fly out of New York to return home on Monday so this was not an option) I asked her about a refund and she gave me the name of the person who is in charge of this. To call Eva Lee 917-769-6051 We book Viator all the time when we are on vacation and I have NEVER had such a terrible situation like this. We were booked with our son and 3 young grandkids and this really spoiled their last day. I am also going to bring this to the attention of Viator to ensure a full refund and compensation is provided. This was a very unorganized and clearly mismanaged tour. Karen & Anthony

situation has been handled. The service was canceled on the vendor’s end, yet I’ve been forced to jump through unnecessary hoops just to receive a refund for something that was never provided. A refund should have been processed promptly without requiring repeated follow-ups, additional documentation, or endless back-and-forth communication. Instead, the burden has been placed on the customer to resolve an issue that was not of their making. This experience has been frustrating, time-consuming, and completely unacceptable. A company should stand behind its commitments and make the refund process simple when the cancellation is its responsibility. I expected professionalism and accountability, but unfortunately, this experience fell far short of those expectations. I hope this feedback encourages a review of your customer service and refund procedures so future customers are treated with the fairness and respect they deserve.

Had booked and paid yesterday at 12.30pm. Boat trip cancelled. Wasn't anyone from the organization to tell the participants. All participants were deeply disappointed and confused.

Was told I was getting a refund and I never did due to engine failure. Got a call that I would receive the refund and never did.

Last minute we had to rush to pier 78 from 36 because they changed the location the minute it was supposed to take off. Our tour was at 945 and they called us at 953. The uber cost 40 dollars and we barely made the tour.