Niagara Falls Small-Group Tour with Niagara City Cruise Boat Ride

We booked the Niagara Falls Small-Group Tour (Journey Behind the Falls + Boat Cruise) through Viator with see sight company. The instructions said to meet at “The Friendship Arch” behind Table Rock Welcome Centre at 12:30 pm, guide in a white See Sight polo shirt. Nobody turned up. We waited and searched for more than an hour. Niagara Parks staff had to help us. A See Sight person had no idea about our booking. The number they gave us went to voicemail. Another person later called but still couldn’t explain or fix anything. We had to cancel on the spot. We had travelled from the UK, rented a car and stayed overnight especially for this. My children were excited and ended up tired, confused and upset after standing around looking for a guide who never came. As a parent it was really hard to watch. Two big problems with Viator itself: 1. When we urgently needed help on the ground there was no easily accessible contact email or quick support channel. Without a local SIM it felt completely abandoned. 2. The meeting point “Friendship Arch” is obscure – hardly anyone on site knew what or where it was. A clear, well-known landmark would have been far better. We eventually received a refund, but a refund does not give us back the lost day or the experience my kids were looking forward to. A confirmed booking on Viator should mean a guide is actually there. It didn’t. This was a complete failure of both the operator and the platform that sold us the tour. I cannot recommend booking this (or similar tours) through Viator after this experience

It's a scam. The tickets cost $47 at the box office, but we bought them from you for $79. I am not going to buy anything else from this site.

Our instructor was Ashton from See Sight. He was awesome and he was very knowledgeable and helpful. He will take his time with you .

We had a great experience. Our tour guide Diane was great

The guide was terrible. He seemed uninterested and kept mute throughout the trip. He hardly spoke 4-5 sentences. After a few minutes of walking he gave us our tickets and showed us the direction to the Niagara falls ride.

I was alone on the tour guide so the guy (kevin) take time to tell me a lot of story about the daredevils and history of the falls. It was pretty nice

Very, very confusing as to where pick up was to be. We parked in the far lot and did not look like any life in Power Plant so we kept going where we thought we could access the boat and we went a very long way when we realized we had to go back 😢 The tour guide was as helpful as he could be and waited for us, but we couldn’t make it back in time. I was very upset to lose $158 and then to have paid an additional $40 for parking. I called the office several times where I was told they were waiting for authorization to give me a credit. I asked for a call back and did not receive one. Situation is still unresolved, but intention to call again today.

A water bottle, sunscreen, comfy shoes, and a willingness to get wet are required! Don’t be afraid to ask questions. The guides are very accommodating.

We did the AR tour and it was such a blast ! The experience was immersive and educational. Julian was super helpful, interactive and even did the tour in Spanish since my mom understood better. Def recommend do the tour in AR , the program was a little glitchy but since we were a small group of 3 we could easily stop to reconnect and start over. Again Julian was super friendly, helpful and took us all the way down to the boat line. It made our whole Niagara Falls trip so memorable!

Great choice! Our tour guy Kevin was fantastic very friendly and professional he was open to be question about the area.