KidZania Dubai Mall Admission Ticket

Be very careful when using promotions. In my case, a discounted amount was displayed during the checkout process and the promotional code was accepted by the website. The final amount shown before payment was AED 615. However, when the transaction was processed, my card was charged the FULL amount instead. What makes this even more frustrating is that the discounted amount displayed during checkout was witnessed by one of their own employees. Despite this, my request for a refund of the overcharged amount has been refused. Based on my experience, I would strongly recommend taking screenshots of every step of the booking and payment process and checking your card statement immediately after payment. Very disappointing customer service and no resolution that should have been applied!

This was probably one of the worst experiences I’ve had with both Aviator and Royal Smart Tourism. We bought a group ticket at least two months before the event, but when we arrived, our tickets weren’t accepted. The Kidzania staff claimed the tickets were never generated for us, only vouchers. We had to call Aviator (UK) and Royal Smart (UAE) while on roaming, and Aviator just told us to sort it out with Royal Smart. Royal Smart couldn’t “generate tickets” due to technical issues. It was incredibly frustrating, and we wasted so much time dealing with it as though it were our fault. Royal Smart had awful customer service, and Aviator showed no interest in helping. We lost two hours rejoining the queue to buy regular tickets directly from Kidzania. With four kids, it was a nightmare. On top of that, we had to bear extra costs for the roaming calls and new tickets. Both companies refused to cover the extra costs due to their inefficiency, hiding behind their terms and conditions, which basically meant zero accountability. I’d stick with GetYourGuide, which offers much better customer service. Avoid this at all costs—it’s practically a scam since they don’t issue usable tickets.

Kidzania was absolutely brilliant 10/10 My 10 year old took a friend with her and we spent 7 hours jumping from activity to activity. We managed 21 activities as it was a Sunday and kidzania wasn’t busy. However my experience with viator was very very disappointing. They sent me a message the night before saying my booking has been cancelled. Luckily kidzania had available tickets on the day.

I have never been to a place like it before, wish we had somewhere like this when I was younger! You walk into a ‘real life’ city where children work and complete activities to earn ‘money’ on a bank card! Jobs vary from window cleaning, shopping in a supermarket, CSI, fire brigade, hospital, postal couriers, dentist, the list goes on! Once you’ve had enough (we were there for 5 hours!), the child can ‘buy’ something from the shop with the money they’ve earnt on their bank card! Brilliant learning too!

It was okay that staff was not that friendly my son wanted to leave. People should not take jobs if they can’t deal with people.

Tickets were not send in Advance. Wasted half an hour in getting the tickets. On contacting the company it is provided.

My daughter loved this very diverse role-playing activity. She had a wonderful memory where she met beautiful children from all over the world. I highly recommend

It is quite expensive but it remains correct. My kids loved it, parents can do some attractions with them. My children were entitled to their passports. I recommend!

I would give 0 stars to this place if I could. Spent 270 AED for 10 minutes visit for 2 adults and a toddler. Place is NOT SUITABLE for kids under 6 yrs! Waiting times on all the activities were 20-30min and then you constantly have those “VIPs” skipping the line… Our kid didn’t get to try anything there and customer service is just horrible- didn’t get any compensation even when left 10minutes after the entry (they took our phone numbers and then never reached out regarding compensation). There are so many great places for kids in Dubai. Avoid this one.

30 min que to everything and even longer without fasttrack. No one to assist for english speaking inside unless u ask the right people. asked for a refund after 20 min of nothing - they of course have a No refund policy - took 4 “managers” to tell me the same thing without any progress. Dont go with kids under 5 years.