Half day London Private Tour in Executive Luxury Vehicle

The tour was okay, but could have been much better. First, there were 4 of us and we were in a standard car with 3 in the back and 1 in the front passenger seat. The 3 in the back did not have good views of what Sukh was trying to show us. Second, it was easy to tell that we knew more about some things than Sukh did and we knew he was just wrong on some of his facts. For example, he told us that Harry and Meghan were married at Westminster Abbey. They were married in St. George’s Chapel at Windsor Castle. We used Viator to book a tour of the Louvre last year and had a great experience with our guide. She was very knowledgeable and gave us a very positive impression of Viator tours. This tour with Sukh did not live up to that standard.

Most accommodating and informative. Sukh picked is up as we exited customs at Heathrow with no issues. He had a small sign with our name, so we easily found him. Prior communication was excellent, so we knew exactly what to expect. We arrived a 1/2 hour late, but he adjusted our schedule appropriately. After listening to our needs and getting our next flight information, he drove us into London while informing us of local culture, politics, economics, history and laws. We drove by Buckingham Palace, Hyde Park, and the Shard. We made brief stops at Big Ben, Westminster Cathedral, and the London Bridge. He pointed out many other local fascinations and neighborhoods. We were returned to Heathrow at the needed terminal on time four hours later with lots of ideas for our return trip. Highly recommend this tour.

We were in London for an overnight layover and booked a four hour tour of the highlights. It was very nice and restful! The driver took us to see and photograph places that we were interested in. Thank you!

We have used Viator MANY times, but this was our worst experience. The driver was late, and when I called the booking confirmation number, they gave my phone number to the driver. FYI, drivers will only use the What's ap social platform. We finally made a connection, and the driver complained about the train station area we were being picked up in, so we walked with our luggage a few streets away to a less congested area to help. We were easygoing. Once in the car, our driver boasted he had been in London for over 20 years and driving for over 15. We were excited to be shown the sites by this veteran London native. Asking us for the itinerary, we drew a blank; we didn't know the area, and he didn't have a planned itinerary established as other drivers have. We asked him to use our time best and show us as much of London as possible. He didn't have any sense of urgency to find alternative routes through traffic to typical tourist attractions. After our first hour of only going 15 miles (I had google maps open to identify buildings and learn more about the area as we drove along and saw missed opportunities for better driving routes.), at our first stop for a fun photo opportunity, the driver said he would be right where he dropped us off so we can walk to the palace gates and take photos. He was not where he said he would be upon our return, and frantic, our luggage was in the car; I thought the worst. The driver was not responding to the what's app calls. We had to call the service to help us locate the driver. After more than 15 minutes, the driver returned. In fear of abandonment and the safety of our belongings, we terminated the experience and asked to be dropped off at our hotel. I called Viator and the car service provider to share our experience and request a refund. The car service apologized, promised a full refund, and instructed me to call another number associated with Viator to enter the claim. I called the number and was informed the request would go to review for a refund, and as of the date of this review, two weeks after my experience, I am still waiting for a refund.

Very informative. The sites on the itinerary were spot on. I wish we had more time at each spot, however traffic was tough.

The tour was basically transport between sites that we requested to see. There was no information bestowed or guiding at all. We asked to see the changing of the guard which was specifically mentioned as a stop on this tour in the description and ended up having to google start time and ask to be dropped off at that time. Then asked to see Westminster Abbey. We arrived and discovered on our own that tickets are needed so purchased tickets on our phone and basically self directed in the Abbey and used the free audio tour to walk around. The driver was nice and a good driver but this was not a tour. Very unlike what we have experienced in the past in different towns and different companies. Concerned about remaining portions of the trip which we have also booked tours with this company.

The tour was great and our guide Ahmed was absolutely amazing. He was very very knowledgeable. It was impressive. He also allowed us to determine the key landmarks that we wanted to see, pulled over for us to get pictures, etc. Overall I would highly recommend this tour and I give Ahmed a 10/10!

Farook was amazing. He showed us London in 4 hours and then some. It was our first time in London and we spent to many days shopping so only had one day to see London landmarks. He made it happen and we could not be happier. We got pics in front of Buckingham Palace and got to see the changing of the guard in person. He got us there just on time. We also saw the Tower of London, The Paul's Cathederal, and Westminister Abby. He took us to Fortune and Mason because I had heard that was where the queen went to shop for her tea. He told us all the history of London. Than you so much!!

Edy disappointed with Viator. The driver never showed up and wouldn’t answer the phone, text messages, or emails. Waited for 30 minutes and decided to leave and do it on our own. Someone contacted us an hour later offering to pick us up but at that point there was no faith in the service that would be provided.

This tour was misrepresented as English speaking. The guide did not speak clear English. Also, the tour description claimed to provide history and commentary. It was strictly drop off/pick up with no knowledge or expertise for the area visited.