Excursion on the summit craters of Etna, with cable car and 4x4 bus

The guide arrived significantly late and then accused us of being late. We then went on a tour, but it was not the booked tour. The tour did not go to the summit of Mount Etna, even though we had booked that. The ride with the 4x4 was also not included. We pointed this out to the guide at the beginning of the tour, but he said that nothing could be changed. Although we demanded a full or at least reasonable refund, only a minimal refund was granted. I cannot recommend this service. The organization was very poor, and the tour guide did not address our concerns.

It was not possible to climb to the top for security reasons. We made the classic tour with Eduardo an excellent guide. Except now I'm waiting to see if you'll refund me the difference i.e. 2x20=40E

Professionalism, seriousness and lots of fun in places that leave you breathless for their uniqueness. Experience not to be missed if you really want to be ecstatic by the most active volcano in Europe, with a really high level and super nice Guide like Edward and his colleagues!

Edward thank you! Edward was our guide in the ascent and descent to Etna. We climbed up to 2,900 meters because unfortunately this month (August 2021) is in force the prohibition to climb further, since the volcano is in activity. It was a wonderful experience. Edward is very professional, kind and nice: he explained the whole activity of a volcano and was very helpful in giving answers to all the questions that the group put to him. The guides have divided us into several groups, so as not to be numerous and for convenience of language: Italian, English and French. The departure was punctual and then also the return: they were perfectly respectful of the schedules communicated. We were provided, included in the price, all the equipment: socks (disposable), hiking boots, windbreakers, and backpack (all clean). I advise everyone to turn to this very serious and professional reality.

It is a great experience with a trilingual guide, speaking good French We saw different craters including 1 with black smoke coming out They're pretending to fight. Jackets and helmet The ascent by funicular and bus then hiking 800 m elevation gain I have no regrets about making this trip. Superb day The guide is considerate and very attentive to all questions Thank you.

It was perfect! Emiliano guided us and he was the best guide. Even though we didn’t have a view on top, he gave us the best possible time.

The trip itself was average because of weather but the staff doesn't speak english well. The clothes offered from day before were mostly wet (was raining before). The guides were mostly italian speaking so we didn't get much from the stories. When we were on top there was a terrible wind and almost no visiblity, we should be heading down instead of continuing the excursion.

Unique experience that I will always keep neither my heart but especially in my eyes .. the show is devastating few you feel alone with mother nature, not to mention that the guides are totally prepared and available to dispel any doubt, especially Edward :). I highly recommend it. Silvia

The trip to the top of Etna was really very nice, absolutely recommended. Emiliano is a very prepared guide, he is nice and helpful. His explanations are interesting and the tour is absolutely worth doing. You reach the top of the crater then after a break with packed lunch you start the descent during which you also walk in a channel dug by a lava flow. The trip is worth the cost!

We climbed to the summit craters with our 12 and 14 year olds. The visit is organized very well, Edward is an excellent guide, is very prepared, attentive, very kind and always available to provide explanations. I expected a great experience, it was something unique and unforgettable. The colors, the lunar valleys, the landscapes of the two coasts. It is definitely something to try and this year, due to covid, there are fewer tourists than usual. When in doubt it's the right time.