City Sightseeing Hop-On Hop-Off Bus Tour with Audio Guide

We provided this information to Starline 2 weeks ago and except for a canned thank you for your feedback, received no response. In late-June 2026 we did the Three Day City Sightseeing Hop-On Hop-Off tour in Los Angeles. Unfortunately, we were extremely disappointed with the experience. While we have enjoyed wonderful hop-on hop-off tours with other companies in the past, this particular tour did not meet our expectations. We specifically chose Starline Tours because your service included the Downtown LA loop in addition to the Hollywood and Beverly Hills loops, but the overall execution was lacking. Top issues include: - Late buses, or buses not showing up because there were mechanical issues - Substituting passenger vans for double decker buses, which limited visibility and impeding photographs - Buses in poor repair, seating that was ripped, wouldn't recline, or reclined but not would return to a more upright position and headphone jacks that did not work, causing people to move around the bus trying to find a jack that did work - The commentary was sorely lacking, referencing things that were not even on the road the bus was on. The bus also took different routes than the map which made it hard to follow. - Our biggest complaint is that while this tour advertises that you can simply hop off the bus, take photos, get lunch, see an attraction and once you're ready hop back on the bus to continue your journey In other cities where we have used the "hop-on, hop-off" buses, there were usually buses running frequently enough that about every 30 minutes or so, another bus would be there. That was certainly not the case in LA where times between buses ran 45 - 75 minutes, assuming they were not canceled, which did happen in LA. The timing of the bus arrivals and departures at transfer stops should also be better coordinated to ensure that passengers (customers) are then not waiting and wasting significant periods of time. We ended up taking the metro to and from downtown LA out to Santa Monica instead because the "hop-on, hop-off" routes were not synced up time-wise to allow that as an option and return back to our original stop. We also did the Starline Shuttle to the Dodgers Stadium on 19 June. The driver seemed ill prepared for the trip, was unsure of where to go when he got to the stadium, and did not even know that he had to pay to park the shuttle. The driver was not able to drop off passengers close to the stadium, instead, we disembarked after the shuttle parked at the bus parking lot. The driver never counted the number of passengers when we departed for the stadium, so when we got back to the shuttle he asked if everyone was there. The only thing people could say was that they were with who they came with, but no idea of an entire small group was missing. The passenger van itself had issues - the air conditioning was barely working, the check engine light and the low fuel light were both on for the entire round-trip. Everything turned out alright, we did make it both ways, but it was stressful.

Please don’t use this. We were booked through our hotel so assumed it would be good, but I wish I had looked at these reviews prior to booking. I travelled with my 19 and 16 year old children. The app is useless,there are 4 routes on the paper map, only 3 on the app. There are no times on any of the information. It only runs from 10:00-5pm nowhere near enough time to explore and hop off the bus. There are no designated bus stops identifiable as you get on/off the bus, so you just have to have a good memory as to where you got off, but this makes it almost impossible to start anywhere other than stop 1. We took the red route and didn’t get off it as we were keen to head to purple route, one circular took 2hrs, so you’re eating in to your useable time,The 2nd bus was over 40mins late (fortunately this was a stop 1, so the host did chase them/call them a few times to see where they were), when I explained it wouldn’t give us enough time to get the last bus back, the host was surprised we wanted to get off the bus to look around! When we eventually got on the purple route, the audio only worked intermittently so we didn’t know where we were, then we discover the two maps we have are showing stops at different numbers and none of them match the audio so stop 35 was now 37! By the time we got to the fashion district we only had 1hr before we would have to be back to stop one to get the last bus back (with this tour) to our hotel… so we stopped using it and got a taxi back. Comparing this to one I did in Barcelona in May, it was awful. Lack of organisation, lack of signage, dirty buses, over priced, unhappy staff and only one bus per route. Do not book.

Wait time for transfer (45 minutes) was too long for July heat ( or anytime for that matter ) Audio information was good Unfriendly driver

The tours are available from 10 to 4 pm (aprox). Seems much, but it isn't. If you hop -off in any stop, you may not complete a route. It's a bad way to try to know the City. I wouldn't recomend to anyone. .

Good solution for a one day trip, if you don't have time to get to know the city in more detail but don't expect get to know much. You pass through the places very fast and can hardly take a picture. Red route is better. But the purple one doesn't even allow to really see things, they just tell you they're around somewhere. Earphones not available in the purple one and the guide didn't speak much.

DO NOT USE Get Your Guide for this tour. Terrible phone interface and so frustrating.

They do the bare minimum of a tour. Little information about the touristic points and do not have a good organization.

Beware of this provider!! We wanted to buy a hop-on-hop-off ticket at the Walk of Fame, and there we were approached by a mobile seller. After we had ordered 2 tickets and completed the payment process, suddenly his device "stopped working" and could not print any tickets. He took us to his supervisor, from whom we were supposed to receive new tickets. This person repeated the process on his device and assured us that the previous transaction had not been charged, as the device was defective. 2 days later, we noticed that the amount of 100 dollars had been charged twice. Despite multiple emails, this company has gone silent, with no response whatsoever. Then the question arises whether there is intent to deceive tourists here...... Regarding the tour itself: According to the seller, the tour was supposed to start at 11 AM, but the bus arrived at 11:10 AM and ultimately started at 12 PM. The bus does not even stop at half of the advertised stops, the commentary is vague and hard to understand, and the bus driver is unfriendly. Conclusion: We were cheated out of 100 dollars and received one of the worst city tours we have ever taken.

Very great experience, I really love the upper deck seat during our tour. Price is very worth it and we enjoyed a lot with the places we visited. I'm with my mother and she is very happy with the tours + drivers are very kind and helpful. Crowd is much but I can say that lines are being handled well. Definitely will visit this June with my father as well!

We had a wonderful experience with City Sightseeing. The city looked beautiful from the upper deck and we took some amazing photos along the way. The flexibility to explore at our own pace made the day much more enjoyable. Ps. Bring a camera or keep your phone charged, definitely worth it..! the views are worth capturing.