Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya
Description
With this convenient and affordable service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our comfortable shuttle will take you from the airport or hotel in a comfortable, air-conditioned vehicle that knows the best route to the airport and back. This saves you time, money, and hassle. - Affordable pricing at all our service areas - Continuous departures - Hassle-free shuttle transportation - Comfortable and air-conditioned vehicles
Tour Options
Highlights
What's included
Pickup Locations & Times
**Airport Pickup:** Upon arrival, please collect your baggage and head to the Arrivals Hall. Your driver waits outside of the terminal in the Ground Transportation pick-up area holding a sign displaying an orange Cancun Travel Experience logo. Please present your confirmation or photo ID upon pickup. Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time. Arrivals: If by any chance, you encounter any issues locating your driver please go to any of the following meeting points: - Terminal 2 (Domestic arrivals) at Welcome Bar - Terminal 2 (International arrivals) at Welcome Bar - Terminal 3 at Margaritaville Bar - Terminal 4 at Welcome Bar **Hotel Pickup:** Your exact pickup time will be confirmed a day before your flight departure, your driver will meet you at the lobby of your hotel. Please present your confirmation or photo ID upon pickup. Please be ready and waiting a few minutes before the confirmed pickup time, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
Traveller Ratings
Important Information
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Suitable for all physical fitness levels
- Partial cancellations/refunds are not available for roundtrip transportation services.
- For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
- Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
- Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
- Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
- Transfer services are not exchangable for any other services/routes.
Reviews(123)
This service is a scam!!!!!! Booked a round trip shuttle to Playa del Carmen. Shuttle was not there when we arrived in Cancun. Number provided isn’t a valid telephone number so could not get in contact with anyone from Cancun Travel Experience. Driver eventually showed up after I reached out to Viator. Never received any correspondents/voucher for return trip either. Even after speaking with Viator for a 2nd time, the shuttle never showed up to take us back to the airport.
Transportation arrived early. Great driver and great conversation. Arrived early to the airport with no issues.
Thank you for your great review! We're delighted to hear that your transportation arrived early and that you enjoyed both the ride and the conversation with your driver. It's wonderful to know you reached the airport ahead of time without any issues. We truly appreciate your feedback and look forward to serving you again on your next trip.
Paid for the round trip. No one showed up to take me to the airport. They read my many messages and still no one showed up.
I prepaid for round-trip airport transportation, but the return service was extremely stressful due to a complete lack of communication. When you’re traveling internationally and trying to catch a flight, reliable communication is essential. Ultimately I had to make additional arrangements for airport transfers even though this service was paid for in full prior to my arrival to Mexico. The customer service and communication with Cancun Travel Experience was unacceptable. I cannot recommend this company.
Very prompt. Arrive 10 minutes early and I was already waiting. Very polite and easy and safest travel experience so far.
Hi Thank you for taking the time to share your experience with us. We are pleased to hear that your transfer was punctual, safe, and comfortable. Our team is committed to providing reliable service, professional assistance, and a smooth travel experience from the moment we meet our guests. We truly appreciate your kind words and are grateful for your trust. We look forward to assisting you again on your next visit.
Had a great experience with this shuttle service. I booked last minute and they were excellent! Communication was thorough and they showed up on time, as scheduled, for our airport and resort pick up. Would definitely book again!
Hi Thank you very much for sharing your experience with us. We are delighted to know that our service exceeded your expectations, especially with a last-minute reservation. Our team is committed to providing reliable transportation, clear communication, and a seamless experience from start to finish. We truly appreciate your trust and kind recommendation. We look forward to welcoming you again on your next visit and providing you with the same high level of service.
Super easy , good communication beforehand, would definitely go this route again traveling international
Thank you for your great review! We're delighted to hear that the process was super easy and that our communication before your trip gave you peace of mind. It means a lot to know you would choose us again for your international travels. We truly appreciate your recommendation and look forward to serving you on your next visit.
Easy, seamless private airport transfer with good communication. Friendly driver, nice spacious van. I would use this company again!
Thank you for your wonderful review! We're delighted to hear that your airport transfer was easy and seamless, and that you appreciated our communication throughout the process. It's great to know you enjoyed the spacious van and the friendly service from your driver. We truly appreciate your trust and look forward to welcoming you again on your next trip.
Smooth & easy transportation with Agustin! Recommend him as a driver. Great person!
Thanks for your kind review! We are delighted to hear that you had a smooth and comfortable transportation experience with Agustin. We truly appreciate your recognition of his professionalism and friendly service, and we will be happy to share your kind words with him. Providing our guests with reliable, safe, and personalized service is our priority. Thank you for your recommendation, and we look forward to assisting you again on your next visit. Best regards The Cancun Travel Experience Team
The shuttle waited for us, as our flight was delayed... was super clean, communicative, texting where he was, and had a sign with our name on it. Definitely would book again.
Thanks for sharing your wonderful experience with us. We are delighted to hear that our team was able to accommodate your delayed flight and provide a smooth and stress-free arrival. We’re glad you appreciated the cleanliness of the vehicle, the communication throughout the process, and the convenience of finding your driver easily with the personalized sign. Your comfort and peace of mind are our top priorities, and we truly appreciate your recommendation. We look forward to welcoming you again on your next visit. Best regards The Cancun Travel Experience Team
