Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum
Description
With this stress-free service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our professional staff will help you get the most out of your vacation by taking you to the airport or hotel in a comfortable, air-conditioned vehicle that knows the best route to the airport and back. This saves you time, money, and hassle. - Flexible and convenient pickup times and locations - Comfortable and air-conditioned vehicles - Affordable pricing at all our service areas
Tour Options
Highlights
What's included
Pickup Locations & Times
**Airport Pickup:** Upon arrival, please collect your baggage and head to the Arrivals Hall. Your driver waits outside of the terminal in the Ground Transportation pick-up area holding a sign displaying an orange Cancun Travel Experience logo. Please present your confirmation or photo ID upon pickup. Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time. Arrivals: If by any chance, you encounter any issues locating your driver please go to any of the following meeting points: - Terminal 2 (Domestic arrivals) at Welcome Bar - Terminal 2 (International arrivals) at Welcome Bar - Terminal 3 at Margaritaville Bar - Terminal 4 at Welcome Bar **Hotel Pickup:** Your exact pickup time will be confirmed a day before your flight departure, your driver will meet you at the lobby of your hotel. Please present your confirmation or photo ID upon pickup. Please be ready and waiting a few minutes before the confirmed pickup time, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
Traveller Ratings
Important Information
- Infants are required to sit on an adult’s lap
- Service animals allowed
- Infants and small children can ride in a pram or stroller
- Suitable for all physical fitness levels
- This a private transfer, only you and your party will travel together.
- Partial cancellations/refunds are not available for roundtrip transportation services.
- For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
- Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
- Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
- Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
- Transfer services are not exchangable for any other services/routes.
Reviews(25)
Great experience. I had issues with 2 people from my party booking to a different airport and they were able to kindly refund me for the cost of their tickets. I will definitely stick with them the next time I come to Riviera Maya.
Thank you for your wonderful review! We're so glad we could help resolve the issue with your group's reservation and make the process as smooth as possible. Providing flexible, friendly service is very important to us, and we're happy we could assist. We truly appreciate your trust and look forward to welcoming you back to the Riviera Maya on your next visit. Safe travels!
We used this service to get to and from the tulum airport and Hilton Tulum. The service provides clean and reliable transportation. I loved that they were kind and on time.
Communication with Cancun Travel Experience was excellent ! Was contacted 4 days before trip, as promised, and then 2 days before trip to confirm details. Rolando met us upon arrival and was knowledgeable and patient with us. The drivers were prompt, professional and courteous, both from the airport to the resort and on the return trip. Both trips were in spacious vans that were comfortable. We even contacted them during our stay for our traveling companions' need (who were already in Mexico at another resort) and they were well pleased with the service they received. I can't say anything negative about the service that was provided. The cost was reasonable and really made our trip more enjoyable because of worrying about how to get around. The next time I go to the Cancun area, I know who I'm calling for Great transportation.
We had a great experience. Our drivers, Ramiro and Victor made us feel safe and comfortable and communicated with us well. Walking out of the Cancun airport, it was very easy to find our driver and when we were ready to leave our hotel at the end of our stay, our driver was waiting by the lobby right when we discussed. I would gladly use this travel service again.
This is the worst transportation company. I am had confirmed my pick up time the day before on the phone verbally for 10:05am. Next day, they did not arrive and when I called they had changes my pick up time for 12pm after I had confirmed on the phone 10:05. They called to let me know that they were not going to make it in time, that I needed to find another ride. I ended up paying for taxi. They refuse ro refund my money, even though I sent them the text and calls with times and proof. DO NOT BOOK HERE!!!
Dear Ms. Prieto, We are sorry to know that you had an unpleasant experience with us. We provided you with a 10:00AM pickup (Considering your hotel location and the required time by the airport/airline). A day before, you requested a later time. 12PM to be exactly. This change was by no means done unilaterally done by us. On the day of your reservation, you requested an earlier pickup and you were informed the change was not possible. Your reservation was kept with the latest confirmed scheduled (Requested by you) and was ultimately marked as no show. Regards The Cancun Travel Experience Team
First, no one was at the airport waiting for us. When we asked other about the tour operator, no one even heard of that operator. Tried to call them on the number they provided and the number was disconnected. Called Viator and they tried to contact them and had the same no answer experience. Worse yet, Viator was very indignant and took no responsibility for the booking a tour operator who seemed to be out of business. All they could do was try to book a new transfer with no garrentees that I would receive a refund for the old one. Total mess.
Our driver was patient and helpful. He even let us stop at the grocery store before taking us to our condo. 10/10 will be using this company in future visits
The ride there was awful…. Van smelled and they were late!! Took 2 hrs to get there and just was terrible
Dear customer Thank you for your feedback, and I sincerely apologize for the experience you had during your ride. We strive to provide a comfortable and timely service, and it’s clear we fell short in this instance. I regret that the van didn’t meet your expectations in terms of cleanliness and punctuality, and I completely understand how frustrating a two-hour delay can be. Please know that we take your comments seriously and will be addressing these issues with our team to ensure they are resolved. Your satisfaction is important to us, and we would greatly appreciate the opportunity to make things right for you. Thank you again for sharing your experience, and we hope to have the chance to serve you better in the future. Best regards,
Great and effecient way to get the family wirh a toddler to our resort. It was hassle free and they were punctual and great with communicating
Adrian, the driver, was helpful and kept us informed on the travel time to our hotel. The private transportation was very convenient after arriving from a delayed flight, searched at custom and getting out of the airport after 6pm.
Dear LadyGrace_R, Thank you for sharing your experience! We are glad to know that your tour was excellent and that you enjoyed the visit to the Tulum ruins, the cenote, and the delicious lunch. We appreciate your recommendation and your understanding about the pick-up and drop-off times, depending on the location of the resort. We will take your comments into account to improve our services and optimize logistics in the future. If you need anything else, do not hesitate to contact us. Thank you for choosing us and we look forward to serving you on your next tour! See you soon! The Travel Cancun Experience Team.
