Arabian Baths and 15 min massage at Madrid's Hammam Al Ándalus
Description
Seek serenity at Madrid’s Arabian baths, Hamman Al Ándalus, and spend your time relaxing body, soul and mind! The zen-like oasis with candle-lit walkways boasts three thermal plunge pools and a steam room – all decorated in resplendent Arabian décor. Spend time in the baths, relaxing and sipping on mint tea, and then head to the Aroma Corner for a 15-minute massage by your expert masseuse.
Tour Options
Highlights
What's included
Traveller Ratings
Important Information
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- You must bring your own bathing suit for the Arabian baths
- Minimum age: 5 years
- Please note: Please contact the local supplier to confirm the exact start time of your hammam experience.
- Can I choose whether the massage therapist is male or female? All of our massage therapists are qualified to provide you with the best possible care during your massage. The only thing we can't guarantee is whether the massage therapist is male or female, as this depends on several factors within our organization.
Reviews(59)
Very below average Hammam experience. Not relaxing, feels chaotic. Facilities also felt dirty. Rushed to massage room last 10minutes and put on what felt like an unsanitary massage table. Avoid this place
Thank you for sharing your feedback. We’re sorry to read that your experience did not feel relaxing, as creating a calm and well-organised environment is precisely our intention. The hammam is a shared space, and while capacity is always controlled, we understand that at certain moments it may feel busier than expected. Regarding cleanliness, our facilities and massage tables are cleaned and sanitised thoroughly between each use following strict hygiene protocols. We take this aspect very seriously, so we regret that your perception was otherwise and will review what may have occurred. We appreciate you taking the time to share your opinion.
I would definitely repeat it, super recommended, better to go on weekdays, exceptional 15 minute massage. Super recommended
Muchísimas gracias por tu comentario, Sara. Nos alegra que hayas disfrutado de la experiencia y esperamos que vuelvas a visitarnos muy pronto. Un saludo.
15 minutes massage is not recommended at least you need half hour, due to the procedure and protocol for hot pool and movement people inside the bathrooms and space area. and 90 minutes duration bath through civitatis web site
Hello, Thank you very much for your comment. All sessions last one hour and 30 minutes. You can also book a longer session through our website if you wish. You only need to book two consecutive sessions, and you'll have more time to enjoy the bath and longer massage. We hope to welcome you back soon for another hammam experience in Madrid! Best regards.
Second visit to this amazing place! Just as beautiful as I remember, very clean, calm and quiet. Perfect for a pit stop on a city break to rest your legs! My friend and I did the body scrub and massage, which was bliss. The magic they do with the water is mesmerizing. It has a very romantic setting and the tea is lush. Tips for ladies: they have lovely products to help you get dressed after with ghd hair drier and straighteners, as well as creams and sanitary products. Only thing that is disappointing is the showers after, you cannot control the temperature so goes from freezing to scolding in one shot. Also you have to keep pressing the button. I have long thick hair so was horrible after washing my hair. Towels could also be upgraded, after the experience you want a nice big fluffy towel.
Hi Lucy, First of all, thank you for taking the time to leave your review and for your assessment of our services and overall experience. I'll forward your comments about the showers and towel to our Quality Assurance department so they can review what might have happened during your visit. We hope to see you again and hope everything is perfect this time. Best regards.
Nice on paper but frankly not up to the job and the staff is little invested. We were there as a couple, a non-personalized arrival (about ten people sitting at the reception) while it is the base in a Hammam, the staff is overwhelmed for not much and especially we were forgotten for massages. So we were taken care of late and on the fly not to mention that we had to remind them that we had booked massages; I was finally allowed 7min massage instead of 15, and my companion his 30min and each in his common massage room when we had asked to be massaged side by side. All this without apologizing, without compensation, and charged 155€. I would therefore definitely not recommend.
Chèr.e lylyparadis, Nous sommes désolés de lire votre commentaire et sachez que notre équipe en réception cherche à vous joindre depuis hier à ce sujet. Nous avons eu une série de circonstances qui ont compliqué l'organisation de la séance de lundi, au moment de votre venue, comme cela peut parfois arriver, malheureusement. Nous sommes désolés que vous ayiez eu à faire à des personnes différentes à votre arrivée, et qu'il y ait eu, par conséquence, une erreur sur l'organisation de vos massages. Au sujet de la durée de votre soin, nous avons vérifié et vous confirmons que vous avez bien reçu 15 minutes de massage. Comme je vous l'ai dit, la cheffe de réception a détecté l'incident survenu lundi; et cherche à vous joindre. Nous vous présentons nos excuses et bien entendu, ne laisserons pas votre situation sans compensation.
It was the best thing I gifted myself after an overseas flight. Very welcoming staff. They transfer you to many centuries back when they pamper you with warm towels, mint tea and rose oils. Locker room is very safe for your belongings with keypad locks. Pools varies from cold to warm to hot with steam room and you can alternate as you please. Followed by a perfect massage (if you book it). Tea room and hot stone benches for you to relax and just absorb the luxury. Great experience.
Hello, First of all, thank you for the detailed review and that you value everything we make available to our users to be able to offer an experience like the one you describe. Come back whenever you want. All the best.
The massage I received from Natalia was wonderful, a very attentive and helpful woman, the facilities clean and very well prepared, you can see that behind are very professional people
Hola Rafael, gracias por tu reseña y valorar de forma tan positiva la experiencia y en concreto el trabajo de nuestra compañera Natalia y de todo el equipo que trabaja cada día para que la experiencia sea como la que describes. Vuelve cuando quieras. Un saludo
It was good but in my opinion expensive for what it is. The bathroom was very well equipped but it had 3 small pools with different temperatures, a sauna and finally, I have seen other more complete ones for the same price.
Buenos días Virginia, En primer lugar, agradecerte el tiempo empleado en dejar tu comentario. Sentimos que la experiencia no estuviera a la altura de tus espectativas. Traslado tu comentario a nuestro departamento de calidad de cara a seguir mejorando. Un saludo
No photos allowed, so I can't show pictures. A relaxing experience. There are not many different stations, but there are some beautiful and peaceful warm pools.
Hello, first of all, thank you for taking the time to leave your comment and for evaluating the experience positively. We do not allow photos to be taken inside to protect the privacy of our users. Come back whenever you want.
The place is beautiful but it is also true that the attention is not very correct. You pay for a period of stay and they are constantly looking for the people who have to leave the hamman. You feel like you're in the "squid game" every time you see the staff approaching, thinking they're coming to warn you... they don't spare a minute. It could be done in some more discreet way, they make you feel like you are abusing without doing it...
Hola, Muchas gracias por detallarnos tu experiencia. Lamentamos mucho esta percepción con la que sales tras haber visitado nuestro Hammam. Es cierto que llevamos un control del tiempo para que las entradas y salidas sean escalonadas y en vestuarios haya el menor número de personas posible al mismo tiempo. Hemos pasado tu comentario a nuestro departamento de calidad y experiencia para mejorar. Esperamos que vuelvas a visitarnos pronto. Saludos.
