Amazing ATV Tour, Ziplines and Cenote Swim with Lunch and round trip included

Travel was terrible. We were told we would arrive back at our hotel at 2:30pm we did not get picked up till 3:10pm. After they realize they messed up they stopped talking to us and wouldn’t give us any answers.

We booked this last minute due to another tour operator cancelling. It was good fun but my partner and another visitor could not participate in the zipline as they only held small or medium harness sizes. No apologies were offered or any other activity to do in the meantime. Zipline was fun if you could participate. Horse riding and ATV was fun but the ATV was not in the best shape which meant that the drive was not as pleasant as it could be. The wheels were not aligned which caused issues in any turn. Cenote was nice to see. You are not allowed your phones during the activity which means only they can take photos. They claim it's for health and safety but have been plenty of places in which they allow mobile phones. You can only buy photo packages as well rather than individual photos. Each package is around the $60 USD mark. Overall the staff were very good and attentive but let down a bit that my partner could not join in on the zipline.

They canceled 20 mins after they were supposed to pick us up because our driver couldn’t make it and yet they couldn’t send another driver for us and woudnt try and help figure it out

We actually did not go on this. Our phones did not reset so we were 2 hours late. But they did give us half our money back. So, we say a win.

This was a fun excursion but not overally impressive. It was quite touristy and the zip lines were nothing special (pretty low, no views). It was a good time overall, just not particularly amazing and a little chaotic with so many people around.

Great half day adventure for anyone. Especially with great guides like Ricardo and Javier!! Will definitely recommend 👌

The advertisement is misleading. Do not schedule any other excursions the same day as this one. It’s advertised as 3 hours however you will be there for more than 7 hours. You have to wait until all groups have finished the activities before you are transported back to the hotel (if you opt to be picked up). The advertised ATV pictures where you are riding through mud is false. You do not get dirty at all.. u ride down a rocky dirt rd and that’s about it. You are not permitted to bring your cell ph while atv’ing and ziplining bc they want you to pay for the pictures they capture which are not of good quality. This company appear to be new and understaffed. Felt very unorganized and took up a lot of time. The lunch they provide is cold chicken and veggies with rubbery fajita wraps. Drink options is water or rice water. The best part is the Cenote.. absolutely beautiful!! I hope this feedback is received and improvements are made.

Once trip was booked and paid for paradisea tours tried to charge an additional $75 for hotel pick-up as was 'out of their range'

Would highly recommend me and my girl girlfriend visited today pick up on time out side are hotel I would like to give a big shout out to George. my girl friend didn't feel comfortable with the steering on the bike so George swapped quads with her and stayed round with her to make her feel comfortable with her new bike Got to admit George made this trip well worth it 5 star 🌟 to him keep up the good work 👏

We scheduled the 12:00 trip from Riu Costa Mujeres. We were charged $15 extra per person due to our hotel being a farther drive. We were picked up at 11:30 and after picking up at other hotels we arrived at the destination around 1:30. The driver told us what time we were going to get there and he was correct. It really is an all day trip because afterwards the driver picks you up at 6:00 and the drive back was only 1.5 hours because drop offs are much faster. We said "no" to all of the upgrades that they offered and were very pleased with how easy it was to say "no" and move on. We went on a Monday so it was not crowded and everything went smoothly. Started with the ATVs. Our machine did not have brakes, however, we pointed this out before starting and we moved to another one. The ride is just back and forth on a power line type road, but we had fun. It did get my legs and sneakers all muddy but there was a shower when we returned that we rinsed off in. Next we did a Tequila tasting that was not listed in our booking but was quick and fun. I read on other sites that you can't buy the tequilla really anywhere else so if you want some, buy it there. It was $75 and $85 a bottle. They take cash and credit card with an added percentage for cards. Then we went to the Cenote via a short vehicle ride. Maybe because we were there on a Monday, it was not crowded. We were the only ones there and our guide held another group's bag since they were afraid of it being stolen. I read reports of locals there and things going missing but since we were the only ones, we did not have any problems. The water was cold but the zip line into the water was fun and jumping was great for my kids. You could also walk down steps to get into the water. After the Cenote was the zip lines. They are tree top ones that we've experienced in other places before, but they were fun. Lastly, we have lunch. We only got the 2 tacos that came with the booking, but you could order margaritas, nachos, other tacos and some people around us did that. We used a locker that they give you a key to and between each part we were returned to the locker to change. The locker held 2 bags for us and if you need another locker, they will give you one. We tipped our Guide through a locked box that he has. He said they split the tips with everyone, so I was not pressured to tip anywhere else. I felt it was a good day away from the resort that was worth the money. I didn't even mind the bus ride to get there and back because it allowed me to see more of the area and gave my family some downtime since we like to go, go, go on our trips.