Acropolis SKIP-THE-LINE Tickets Private Tour with Licensed Guide

Dear Silvana, After your poor review we immediately followed up with our guide & we are taking the unusual step of publishing her full reply below. For your information our guides are not photographic assistants. Rather they are highly educated versatile professionals that are able to condense their years of experience and knowledge into illuminating the wonderful history, culture and Mythology of Greece to all, from multi generational families with small children, to visiting scholars. We only consider ourselves fortunate to have such valuable and considerate people on our team and only consider ourselves unfortunate when their value is not appreciated, especially when in this case our guide did all possible to make your short time the best it could be. Our guides response in full: ''I am really sorry for this negative review. Actually,I was really taken aback by these negative comments of our guest Silvana Chu, because during our tour she gave me great feedback and in the end she praised me and even gave me a generous tip. Her overall comment was: "More lecture, less (fewer) pictures", but this is not quite right. During our tour I stopped at all the important photo stops and I became her personal photographer, taking numerous photos of her and her partner. As far as the "lecture" part is concerned, my tours are not lectures, but a vivid presentation of ancient Greek art, history and mythology in a fun and interactive way that engages my guests. However, I can completely understand the fact that whatever is considered to be a detailed and interesting account for one person can be seen as a sort of a "lecture" by someone else. However, I have to apologize for one thing: not walking her up to Mars Hill. I gave her a presentation of the Hill at the bottom of it, but we never climbed up. At this point, I would like to explain the reasons why I suggested not going up to Mars Hill. We had an hour left to finish the tour, which means we had to spend around 10-15 minutes walking to the Agora Entrance and 45 minutes to see the site. It was already 12.30 and the tour was supposed to finish at 13.30. It was boiling hot, as Silvana herself mentioned, and they were on a very tight schedule, as the guests themselves had already pointed out. In fact, they needed to get to Monastiraki square to visit a roof top cafeteria there for more pictures and then at 14.30 they would be picked up from Monastiraki square by their taxi driver. So, I explained to them kindly that it would be better not to climb up Mars Hill, if they wanted to have enough time after the tour to walk around Plaka and take their photos and they agreed without complains. If we had followed their plan we would have finished at 13.45 and along with the walking to Monastiraki square they would have had only 30 minutes left before they would be picked up by their taxi. Plus, they would be under the hot sun for extra 15 minutes. I really hope that by explaining to her the reasons why I suggested to do the tour this way, she will understand that I only cared for them making the most of this tour in such a limited period of time. In reality, at the end of the tour I even directed them towards Monastiraki square spending some extra time with them, even though this wasn't included in their three-hour tour. In any case, I can write a message for Silvana to apologize to her and explain everything to her, if you think this is necessary. '' We have informed our guide that no apology will be necessary! and also that her work continues to be highly appreciated by us.

Thank you for taking the time to leave us a review. We are really pleased you enjoyed your tour with us. We hope to meet you again in the future! Warm wishes from all the team at Warmpenguin Tours