Civitavecchia Port Rome Hop-On Hop-Off Bus with Transfer

The buses are comfortable and practical, being in theory great for families, but our experience was ruined by serious failures of the company. By buying the ticket near midnight, the system made a mistake and charged a more expensive fare. Only after the purchase we discovered that 3 of the 8 stops were inactive, no alternative routes. In the stands, the sales approach of the team is excessive and tiring, even with those who already have entry and are in line. In addition, the check of tickets is very flawed (made quickly only at Termini), opening a gap for malicious people to use the transportation for free. There's no guide, just a headset with repeat engravings. The worst episode, however, happened at the end of the day: I took the bus in the middle of the journey and when we arrived at Termini at 19:05 we were all forced to land, without any prior warning that the service would end there, contrary to the informatives that show buses passing after 19:30, even more considering that it is summer time in Rome. To make the situation worse, the staff were extremely poorly educated, shouted to the passengers that they were perplexed and told us to take public transport. A total lack of respect and preparation that completely destroyed our walk.

We booked this tour as we were on a Royal Carribean cruise, we were picked up at the port and driven to Rome where we switched to a Bug Bus tour, the tour itself was fine bus was on time, clean and good driver. Rome itself was cray busy so we only stayed on for 2 stops then decided to walk around Rome as it was quicker and easier. We were picked up from the collection point on time and returned to the ship on time. I must make a mention of our wonderful guide Alessia, she was fun and very knowledgable, but above all was so kind and helpful to my son who, unfortunately got heatstroke in the 35 degree heat of Rome, she got him water, organised for us to sit at the front of the coach and told us we could stop if we needed to (he had been being sick for most of the afternoon) we did manage to get him back to the ship without further incident, she allerted her company who in turn alerted the ship and offered medial assistance. Being ill is a foreign coutry is not something I reccomed, but Allessia made it so much easier for us to get him back to the ship and get him help. I cannot praise her enough, so, Allessia Thank you wonderful lady XXXX