Tour Alhambra and Generalife with audioguide
Description
A different kind of visit with audioguide. It lasts approximately three hours. The audioguide will introduce you to the history, architecture and decorative details of the Nasrid Palaces. The rest of the monument can be visited during the monument's opening hours on your own, free of charge.
Tour Options
Itinerary
Nasrid Palaces
Carlos V Palace
The Generalife is a historic summer palace and garden complex located in Granada, Spain. It was built in the 13th century as a retreat for the Nasrid sultans of the Alhambra. Known for its stunning Moorish architecture, lush gardens, and tranquil fountains, the Generalife offers a serene escape with breathtaking views of the surrounding mountains and the Alhambra. It is a UNESCO World Heritage Site and a masterpiece of Islamic landscape design
Highlights
What's included
Traveller Ratings
Important Information
- Public transportation options are available nearby
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- If the reservation is made less than a week in advance, a place on the general tour of the monument cannot be guaranteed, but you will be given admission to the monument if available and 80 percent of the amount will be refunded.
- No changes of day or name are allowed due to monument regulations. Tickets are nominative, personal and non-transferable to avoid resale and for security reasons.
- It is mandatory to carry the original ID card or passport to access the monument.
- On Sundays and Mondays we do not attend by phone, only by mail due to staff rest.
- Visitors must be available from 09:00 am to 20:00 pm for any changes. The Alhambra is the most visited monument in Spain and has limited seating, it does not accommodate visitors. Visitors must adapt to its availability and rules.
- The reservation of the product implies the acceptance of any schedule modification within the opening hours of the monument without the right to reimbursement.
- We use manual confirmation to secure tickets within a maximum of 72 hours. Any message insisting on confirmation before 72 hours will result in the rejection of your reservation request.
Reviews(89)
Very disappointed Even though I had my reservation, the right one... I could not enter. It seems that I also needed to send an unspecified email.
Félicitations ! Vous êtes la cliente du mois. On vous a écrit cinq fois, mais vous n'avez répondu à aucun de ces messages. Vous aviez des tickets, mais comme vous n'avez pas répondu, ils ont été annulés sans que vous puissiez y accéder. Vous remportez le prix des plus incompétents du mois.
Viator was an excellent partner. Another operator canceled my tickets (bought months before) 2 days before the date, Viator got them and confirmed in less than 1 day, I am grateful for that. It is a very beautiful experience in a magical place. We must go with time, without haste and enjoy the peace that transmits the place
Can’t see how this cost £67. Was directed to down load an app on my phone as the guide. Terrible app with no signage at the site to tell you which section to play. Also cuts out every time your phone shuts due to being inactive. Ie using the app doesn’t keep the phone active. App also closes if you take a picture. Basically a rip off when a normal entry ticket is so much cheaper.
VIATOR app is not ours, this opinion is not about us, is about Viator. And you make a reservation for a ticket the day before, you got a ticket when are sold our until june. For that you pay more, we don´t have to work hours to get you a ticket if you made like the rest of visitors one month ago. This review is stupid
Don't recommend, booked and never heard anything back, chased TripAdvisor for an answer the evening before the tour and they were useless. The booking was then cancelled at 20:30 the day before. It seems you aren't actually making a booking, all TripAdvisor do after you've booked is ask the operator if they can fulfil it, total waste of time and effort.
False, you never had a reservation, just inly a petition but we can not teach to read to people. Then don´t lose your time create lies in Viator Thanks
A trip to visit the Alhambra and Generalife my son and I were very much looking forward to turned into a very disappointing experience. Booking this tour with Viator was a breeze, but the operator in Granada turned out to be very unprofessional. It all started with very confusing instructions for the meeting place. When I finally found the meeting place, a hot and humid tour office with hundreds of people crowded together, the tour guide was nowhere to be seen. I asked for them, and no one seemed to know them. I texted them, they told me “We're in peak season. It's normal for the crowds to be high.” Then it got worse. The person went on to rail against Viator itself, saying that they take 40% commission and telling us that we should feel “privileged” that we were able to get tickets even when we didn’t book the tour with much time in advance. At this point, I was only asking for guidance and for the tour guide to make a reasonable effort to meet us somewhere. We were then accused of “making things difficult.” In the end, they texted me 30 minutes later than the time the tour was supposed to start to let us know that the tour was departing without us. Like I said at the beginning, booking with Viator was a breeze, but the tour can only be as good as the tour company Viator works with at the location and this particular tour operator turned out to be a disaster. You’re better off booking this tour by yourself and buying your tickets straight from the Alhambra website with an audio guide included.
Dear visitor, we just have to make one comment about this. Next time, read the messages, emails, and reservation voucher, and go to the meeting point that was indicated. That way, you won't have any problems. And the workers will also feel respected.
That the tour was cancelled 1 hour before it was supposed to go ahead. If it had been our last day here we would have missed what you come to see in Granada.
This visitor has scammed us out of €45 using Viator's customer service. The guided tour was cancelled because we did not reach the minimum number of participants necessary to pay the guide which costs 200 euros and you have paid 30 euros for the guided tour, therefore we have sent you your tickets and refunded you the proportional part of the amount. However, you are trying to swindle us out of that amount and get your tour for free, but we do not tolerate such things. That is an attempt of robbery, in Spain and in any other country Thanks for your comments you help us uncover customers who are trying to take advantage and make a profit.
Everything was flawless. We made the reservation at short notice and yet they responded promptly and provided us with all the necessary information. Our guide, Juan Carlos, was excellent: very pleasant, with a great sense of humor and full of interesting facts.
Two and a half hours tour of the wonderful Alhambra. Gustavo was very good and competent. He spoke in English and Spanish. Very easy to follow
Horrible experience, I booked the tour for our anniversary, the tour operator canceled the tour a few hours before the event, imagine spending money on travel, under their strict advice you book an hotel to sleep in Granada the night before in order to avoid delay at the meeting point of the tour, and then wake up at dawn and find as a good morning the mail message "the tour has been canceled for unknown reasons" two hours from the beginning. We had to buy way more expensive last minute tickets or we would have missed the opportunity to see the Alhambra after all our efforts. It was a nightmare. Fortunately we have solved with tour operators much more serious than this. Never again, no customer support, not even answering the phone.
Let's talk about the real facts that everyone can check. Today, May 27th, in our tripadvisor profile TEC 2023 we have 692 reviews. 641 with a rating of excellent and an overall rating of 4.8 out of 5. Now let's talk about your subjective opinion Unknown reason no, customer support is Viator, we didn´t cancelled. You have your tour cancelled because you don´t want pay for the guide, you want paid half cost ...but it´s better don´t pay. You don´t resolve anything because you don´t have tickets for tomorrow and never for today. Real nightmare is ours, is for this city but at end it is finish Thanks God
They get last minute tickets off of the official Alhambra website for about 18 euros for whichever times are still available. Our confirmed reservation (1 month ahead) was for 10 am but the tickets they got us the night before were for 5:30 pm which meant one member could no longer attend because of scheduling. Thats not all, NO tour guide was provided. They did refund 70% but we could have still paid significantly less if we got last minute tickets ourselves on the website. 18 euro x 3 instead of that plus about 70 euro they made for getting us the tickets. My advice is to book months in advance on the official website.
In the web site you don´t have disponibility until 15th of June. You made the petition 9 of may, no one month before. Then we already have two false facts. If you think it is so easy to look for those tickets in the Alhambra system, try it yourself and stay checking the system for 20 hours a day, maybe then you will understand how many people should charge 50 euros per ticket. We don´t charge 70 euros, that is also false because the forty per cent is for this plataform Then We have looked for a general ticket for you when nobody can get tickets only for 30 euros, ten for person. Bad bussiness for us, we will choose better customers to give our service. You are welcome
