TicketBali Speedboat Transfer to Gili Trawangan, Gili Air, Lombok

The boat itself was clean, and there were sunbeds on the upper deck — these are the only positives. I would start my impressions and complaints about the carrier like this. Upon arrival at the branch before check-in and payment, there is complete chaos. When we asked questions in English, the answers were very brief, often unfriendly, and mostly without sufficient information. The worst feelings — frustration and anger — occurred three times. First, I asked how the transfer to the boat would work. The short answer was simply: “Wait.” We then asked whether someone would call us by name, reservation number, or boarding pass. No one answered. As an experienced traveler who is currently on a trip around the world, I don’t let myself be brushed off easily. I know that the boat goes to three different destinations. The whole process of getting passengers onto the boat felt completely amateurish. I could understand such behavior in Cambodia, Africa, or Sri Lanka — but Bali?? I’ll return to the moment when I became really angry. I went to ask a staff assistant how long it takes to walk to the harbor for the Lombok departure. The answer was “10 minutes.” Based on that, I ordered food and a drink. Two minutes later, I was pulled up from my chair and told: “Lombok now‼️” — so I had to leave without my food. We arrived at the gate and assumed we were supposed to sit and wait. No one gave us any information. So I went to ask again about Lombok. The female assistant, who clearly had to answer the same questions over and over, was visibly irritated — and honestly, I understand her frustration. We were told that departure was at 2:00 PM, so we thought we could handle another 40 minutes of waiting. Suddenly, we heard “Boarding Lombok” over the loudspeakers — just a few minutes after my last question. At that moment, I completely lost trust in this company. We went to the boat, and that’s when the biggest chaos started. No one knew anything properly. No one was properly organized or oriented. Instead of staff helping passengers focus, guiding them where to place luggage, or creating separate lines for different destinations — which would be extremely simple — there was total disorder. For cleanliness and the upper deck, you get two stars. I believe that the staff are trying to do their jobs as best as they can, but all it would take is for management to actually use their heads — and their brains.

Their boats are well maintained and they run a smooth operation from getting bags and people tagged appropriately to getting bags and people on/off the boats in a timey manner. Gili Island Holiday also don't overbook their boats like many of the fast boat operators so you know when you book that you will have a seat. Gili Island Holiday may cost a little more than others but it is money well spent to ensure that you reach your destination in a safe and timely manner.