Sunrise Hot Air Balloon Ride in Luxor with Hotel Pickup

Having booked a Hot Air balloon ride to celebrate our 52yrs of marriage on our first full day in Luxor pick up from our hotel breakfast would be included !! A hot air balloon ride 45-60 mins we would fly over the Valley of the kings and the nile river $190 USD (£146:96 ) and receive a certificate for flying We were very disappointed there was no breakfast the Balloon didn't go very high approx 35mins in the air where as other balloons went much high and further away whereas our balloon stayed very close to where we took off .when we landed we were told to get back in the van other people who travelled withus went else where on speaking to those other people that had only paid £24:00 each yet they received exactly what we did however there expectation was just for a balloon ride different from ours which showed in the prices charged . Along with ourselves who had paid a much higher price There was an American gentleman who had paid $109USD for a for a 10hr trip but they wanted an extra $20USD from him after he'd already paid just like us he was taken back to his hotel I tried to get intouch with the company VIator without success so I sent an email to Booking .com who we booked the trip with And Viator said that no compensation would be given We were well and truely ripped off £146:96 paid that others paid £24:00

To banish, we were warned the day before for the next day, of the cancellation of our balloon climb booked a long time ago, so we can make a cross on one of our dreams! Excuse me, phony, no more trade at all professional! Please, chart your course...

All right! A little late but in the air it was incredible I recommend And thank you for walking me to the hotel for my safety

We got picked up from our hotel around an hour and a half earlier, then transported to the West Bank via motor boat, then another short 5 minute transfer by bus to the balloon departure area and our balloon was waiting for us inflated and ready to go. The air time was around 45 minutes, the sunrise was great and the landing was perfect. We were then transported back to the hotel by bus. Total time taken was around 3 hours. Professional cameras are not allowed, although this information was not published anywhere beforehand. Action cameras and phones are OK to use.

I had booked for sunrise 4:30am slot for my family and paid extra for it but the activity provided cheated and gave us second slot post sunrise even after questiong they stopped responding. Our entire trip and experience was spoiled due to them and they charged us so much

The Legacy tour did this experience for us on Christmas Day very memorable and enjoyable. Everything went very well as they contacted and explained us the day before. They picked up us on time and we enjoyed the sunrise view over the West Bank Luxor. They took the great photos and videos of us, and shared them with us.

Rising at the crack of dawn. 3 hr trip. The majority spent being ushered/herded onto/off small boat and minibus. Camera crew encouraged joviality for added cost photo package. 30 minutes balloon ride was adequate but not particularly thrilling/exhilarating. This seems to me to mostly to be a photo opportunity impressive views but not particularly enjoyable experience.

The Experience was Fantastic, Ahmed Hamed is very respectful and provided very good service , once we had a pick up issue, responded always even at 4:00 AM. Thanks to Legacy and to him.

I do not recommend this company that tries to manipulate me by saying that if he does not find my accommodation, I was not going to do the activity when it was clear and precise. Thanks to my host for calling for me that morning, a driver picked me up when it was not my driver. What communication this company has with their drivers.

It was called the "Sunrise Tour", but in reality we couldn't get on the balloon before the sun rose. We were able to board after the sun had already risen, which is very different from the tour description. In addition, even though the tour company did not contact us in advance, "I've been in touch with you many times and you haven't responded." "Send me a passport copy ASAP." I received a message out of the blue. I also checked my spam email and did not receive any advance notification. I didn't hear from him, even though it said I would let him know the night before when the hotel pick-up was confirmed, and it wasn't until I WhatsApped him that morning that he told me the pick-up was at 5:30. But we're not actually receiving it. I asked the same tour participants and they said they were in the same situation as me. A 5:30 pickup in December won't make it to sunrise. The site lists it as a 4:30 pickup, which means you should be ready for Sunrise in that time. There was no explanation for why I was late. Whether or not we could see Sunrise or not, before luck, I felt that there were major problems with the management’s liaison system and time management.