Sesame Place San Diego Admission Ticket

It’s a SCAM!! More than half of the attractions were closed! Only a few water slides were working, the kids waterpark was closed us well as them wave pool. The funeral waterslide also closed. I felt robed. Staff was rude and unhelpful, and there was no one in management to complain to. I used to come to this park when it was under another management but now it’s a disaster.

The experience was horrible when I made it to the park they informed me that my tickets were not valid. I reached out to your customer service. They were not able to help me either. He tried to get in touch with someone it assisted me place and they also couldn’t help me. They could not connect with each other while I’m standing there with my family looking crazy. I would never do this again with this company I called back and ask for a refund because I had to purchase my tickets from the counter, but it was a very embarrassing moment.

We went to do the water park since we are pass holders to SeaWorld and gives us access to sesame place also. Overall both kids had fun. Only one water ride was closed today. Food seems to take a while and the bathrooms could have been better but it was still a good day

Poor Experience. Not worth it. They are not child friendly. Bathrooms looked like they are from a murder scene. The baby changing area was the most disgusting changing pad I have ever seen. They wouldn’t allow my baby’s glass baby bottles when this is the only way she eats. One worker made my 2.5 year old prove she could walk when she walked through the entire line to go on the merry go round. Their employees are not in touch with children at all. Their management is not in touch with children either.

All of the aquatic attractions were closed, but SeaWorld still charged the full price. Their website did not clearly advise us about these closures before we purchased the tickets. First, I bought the SeaWorld and Sesame Place package. When we arrived, we were told that the kids did not have admission tickets included — only meal plans. Because of this, I had to pay an additional $100 USD. The park experience was very disappointing. Since the main aquatic attractions were closed and the ticket situation was not explained properly, we left after only 30 minutes. I believe this was unfair and I would like a refund or compensation for this experience.

I purchased a season pass in July during their summer sale with the intention of visiting during Christmastime (it worked out so that a season pass was more affordable/valuable than individual tickets). My wife and I were so excited to take our two-year-old in December. A few months go by and I find out from a coworker that their friends booked a trip through a travel agent only to arrive and find the park closed. I checked the website, and all of a sudden, the park is now SEASONAL and CLOSED UNTIL MAY! I searched my email for any indication that the park was switching to seasonal hours, and ALL I could find was a vaguely worded email on September 24th that because of "operational adjustments," passholders could now use their passes at SeaWorld. I emailed their customer service WEEKS AGO to try to get a refund for my season pass, which I NEVER USED, and never received a reply. Finally, I called their customer service only to be told that they would not issue a refund and that we should be happy because now we can go to SeaWorld instead. Has it occured to NOBODY that SeaWorld isn't as toddler friendly as Sesame Place?????????? I was able to talk to a manager, and I explained how far away I live, how I never once used my pass, and I even asked if they could issue me a 2026 pass instead, and they just kept saying that now we can go to SeaWorld instead. THAT IS NOT THE SAME THING! THAT IS NOT WHAT I PAID FOR!!! We were so, so, so excited to visit the park and we were prepared to pay lots of money to skip lines, eat food, and do character meet-and-greets, but they have spat in our faces as customers! Not only will we not be visiting Sesame Place San Diego in the future, but we will be actively discouraging others from visiting until they can make things right. I have never witnessed such a blatant lack of communication and respect for customers from a theme park or any other business for that matter. People plan trips months in advance, and it is wrong to bait-and-switch them like this!

We looked over to the stairs because we saw people walking down and we thought the ride closed again. Our children also came down and we asked what happened. They said it was a total mess in the line at the top of the stairs. There was not organization and the staff was yelling at people in line and berating them. Our kids, who are 11&12 said they didn’t have to and didn’t want to deal with it and they were so disappointed. We then tried one last time to go on Cookies Monster’s Cookie mixer and our kids waiting an hour and a half and didn’t even make it half way though the line. There was a fast pass line getting on faster, which I understand. (We are Magic Key Holders, and Knott’s pass holders so we are use to utilizing the these extra expense advantages). The bad part of this line was the numerous people cutting. One parent would wait in line and then 4-6 kids would come and join them, like a half hour after the parent waited. It happened numerous time and the line kept being pushed back further and further. After an hour and a half our kids gave up. We left the park. Will we go to Sesame Place again, I think not. It wasn’t worth the disappointment and the frustration. I wish we could at least get a partial refund as we went for the water park and didn’t even get to ride the slides. (Bert and Ernie’s and Snuffy’s water slides is 10 slides down that could help offset the congestion at Cookie Monsters and the lazy river). Driving from LA, this day was such a waste of time and money.

Sesame Place has a lot of positive aspects. If you have a little kid into Sesame, this place can feel quite magical. This was our second time going. We went on Memorial Day weekend and the lines were extremely short for the rides! We love that the park isn’t massive like Legoland and Disneyland so you can actually get through it in a day. We got on every ride within less than 10 minutes. The kids’ splash pad was very cute and fun. The wave pool was super fun but the water was a little cold. We attended both the welcome to sesame show and parade and both are super high quality. There is only one true minus and that is the food. It is terribly unhealthy and does not embody what sesame teaches about eating healthy and diverse foods. You basically have three options: pizza, burgers, or fried chicken. This is such a missed opportunity for this park! They could really set themselves apart by having fresh fruits and vegetables and a diverse array of foods. I’m picturing Cookie Monster and Gonger doing their whole monster foody thing. Also on the business side, the park should do a better job of advertising that it is a true big kid water park — they should just rebrand as Sesame Place and Waterworld to attract big kids, and maybe even divide it into two sections. On balance, we love this place and recommend going—especially if you have Littles who enjoy the characters.

In our opinion, this is the perfect theme park for families with toddlers. In other words, a great starter park. It isn’t too big, our 3 year old could go on every ride and it wasn’t totally overwhelming. Our 1 year old could also go on half the rides. We read a lot of negative reviews and to be honest, they aren’t fair. If you are expecting Disneyland, you will be super disappointed. If you think of it as an amusement park for toddlers, you will love it. The water rides were not open on the day we went but my daughter rode all the other rides at least 5 times each. All the employees were friendly and helpful. We did a “dine with Elmo” experience which was awesome! The entertainment and the food were both great! We watched the parade which was the perfect amount of time and stimulation for our 3 year old. We also attended the story time and a furry friends dance party, both of which were very well done. The coat of admission and parking is the only reason I am giving it a 4 not a 5. Others have complained that the shops were super expensive but we didn’t find them to be any more expensive than any other tourist attraction. We look forward to visiting again in the future.

We went to Sesame Place San Diego for my son’s second birthday and I couldn’t be happier that we went despite the many negative reviews. It’s SO cute and we had so much fun!! The decorations and theming are just incredibly. 10/10 on that! It’s definitely expensive but every single theme park is and there are (semi) cost effective ways of doing it! Absolutely buy tickets ahead of time to save some money! Tickets are like $20 more at the gate. I don’t recommend pre-paying for parking. I did and it was pointless - literally nobody checked or scanned anything when we pulled into the parking lot. I don’t know how common that is but if we do come back (which I would like to - probably when they have a free child ticket promo or something like that going on) I’ll definitely just risk it and pay at the lot if I end up having to pay. I’m very annoyed that I wasted $40 on that one. I recommend buying the all day dining pass. I didn’t see an option to buy it at the park but it’s available on their website/on the app. The food portions are both huge and expensive and with the dining deal you get an entire meal including a drink every 90 minutes. If you’re there all day you can eat *6* times. We did one adult meal deal and one kids meal deal for two adults and a toddler and we definitely could have gotten away with just one adult deal with how much food they gave! The food options were a bit lacking (Telly’s was out of all of their sides for example) but what they did have tasted pretty solid for a theme park. The kids meals also came with fruit which was a nice addition. It was very clean and the staff were all very nice. Some of them were more helpful than others but I don’t expect perfection from customer service workers at all times. The merchandise is expensive and there’s A LOT OF IT but once again, it’s a theme park. They have 50% off merchandise after the exit that I wish I had known about. You can leave and re-enter the park so you could hypothetically go directly to the exit, but clearance merchandise to satisfy the itch, and then head right back into the park! The weather wasn’t fantastic when we went so the water rides were closed but I was totally okay with that and there was still plenty to do! My son absolutely LOVED meeting all of the characters that were out. It was a bit disappointing that not every character was out for a meet and greet (he loves Abby) but he was obsessed with Cookie Monster and Elmo! They were so kind and patient to a toddler that is just learning the concept of boundaries and I appreciate that so much. It wasn’t very busy so the lines weren’t too long for the meet & greets or the rides. A fast-pass may be worth it later in the summer but just like the parking pass, I think I’ll risk it and see how it is when we get there. There were plenty of rides he could go on and they were a lot of fun even as an adult in my opinion. There would be have been even more had the water rides been open but I was just there for the vibes honestly and it was so much fun. The shows were so energetic and fun - absolutely loved them! We didn’t watch the parade because we left for nap time but I’m sure it was amazing. I wish I had taken more pictures of the building facades and decorations because they were impeccable. I highly, highly recommend going if you’re considering it and have children that like Sesame Street. Or if you like Sesame Street. I’m not going to lie I think I was more excited than my toddler when we walked in! But yeah, definitely wouldn’t pre-pay for magic queue (I didn’t do that this time around but the lines were so short) or parking next time.