Sayulita Beach Day Trip from Puerto Vallarta

We never got a confirmation call and therefore we missed our bus. It was very disappointing. And viator has not offered to give us our money back.

Nothing great to see. We were told by our guide that there is a sewage problem in San Pancho and Sayulita and he doesn't recommend eating there. We trusted him and we ended up eating where they sell tequila and got ripped off when we ordered drinks. Food was not good and pricey. Complimentary water was not free.

It's not at all what I expected and it's a tourist trap. The guide said that he doesn't recommend eating at San Pancho or Sayulita because of sewage problems. We ended up eating 4 hours into the tour, where we had Tequila tasting. The restaurant charged us $25usd/Margarita drink instead of the $15 stayed by the guide and charged us for the complimentary water. Mind you, this place is the only restaurant in the vicinity. I don't recommend this tour, unless you want to throw your day away.

Booked tour via Viator and received an email from Greyline who are the tour operators asking to email or phone for confirmation. I emailed them but didn’t receive an email back. On the day of the tour which was to pick us up from the hotel at 10 am they were a no show. Phoned them at 10.15 to be told the tour was on its way to Sayulita despite the fact that they had charged my credit card two days earlier. Was told to contact Viator for a refund which was quickly done online. Kind of ruined the day because by the time it was sorted it was too late to book something else and we had to stay within the city.

We were unable to take our tour because the company we were assigned to us had a lack of communication and didn’t tell us we had to be at the pick up location earlier. They were unable to accommodate us and said we would get a full refund through Viator. It’s been over 24 hours and nothing has been resolved. We are out our money with Viator plus the money we had to pay to still get to our destination. Not happy at all.

Nobody showed up, nobody returned emails, and I still haven't received a refund. Complete trash and never again will I use Viator for my bookings

The town of Sayulita is a small gem 30 minutes north of Punta Mita and Bucerias. A lot of tourists but still very fun. A lot of restaurants and nice shops. The beach is also very nice with a lot of places to rent chairs and umbrellas. Also, a lot of food and cocktails available on the beach.

Highlight of our trip! Jaun was absolutely amazing. Very informative and let everyone do their own thing. The lunch and tequila tasting was wonderful. By far the best tequila I have ever had. San Pancho and Sayulita were magical. We will be going back!! highly recommended.

The tour guide spoke excellent English. Gave us great history along the way. Sayulita was very hip and really enjoyed walking around and checking out the town

Horrible company. They failed to pick us up in 2021 from the airport in Cabo, now in 2022 they failed to take us on our Sayulita Beach shore excursion. They are out-sourced through a third company that does not honor their prepaid trips, they don't care about their customers. DO NOIT USE THIS COMPANY or Shor Excursions Group which is their partner company.