Pu Luong 3 Days 2 Night Off Road Trekking & Waterfall from Hanoi

I want to separate this review clearly into three parts: the destination, the hotel, and the tour operator. Pu Luong itself is absolutely worth visiting. The landscape is stunning and the trekking experience was beautiful. I would definitely recommend going. Gateway Inn Hotel was excellent. The staff was supportive, the organization on-site was smooth, and I would book this hotel again anytime. In fact, the hotel offers daily shuttle transfers from Hanoi and organizes excursions directly. Looking back, the hotel handled everything locally. My dissatisfaction relates solely to the tour operator and how the situation was managed. The tour operator cancelled my 3-day, 2-night trekking tour less than 24 hours before departure. This was not a day trip that can easily be replaced. It involved accommodation planning, transport, guides, meals, and logistics. A last-minute cancellation of a multi-day trip has real consequences. The only alternatives offered were: A different date, which would have left me without accommodation in Hanoi. A more expensive tour that was significantly different from what I originally booked, with an additional payment required. I felt very alone in resolving the situation. I would have expected Viator to proactively suggest alternative comparable operators or assist more directly instead of mainly forwarding messages between me and the supplier. In the end, the tour itself was great and Pu Luong is highly recommended. The hotel is highly recommended. However, based on how this cancellation was handled, I would think carefully before booking through this particular operator again.