Private transfer between Hanoi and Sapa

I decided to engage Hanoi Transfer Service after reading so many positive reviews about the company, and true enough they lived up to the reputation. Lily was especially supportive throughout our 10day trip, across 4 cities in Vietnam. She was also very helpful in accommodating our needs, be it advising suitable schedules or arranging an extra stop in between our journey. I booked 11seater limousine to make the trip comfortable for my elderly parents and my young children. The fleet was all new and the drivers drove smoothly, making the long road trip pleasant for our family of 8. Pricing was competitive with this standard of quality. Highly recommended.

"Incredible service for our group of 10! Our vehicle coordinator Ms.Anna was very professional. We used the 3 different vehicles Hyundai Solati, Ford 15 seater van and limousine for Hanoi airport transfers, Ninh Binh, and Sapa. The vans were spotless, very spacious, and the AC was ice cold—essential for Vietnam! Our drivers were punctual, professional, and felt very safe on the mountain roads to Sapa. If you're traveling as a large group, this is hands-down the best and most stress-free way to see the country. Highly recommend!"

Excellent customer service from booking to transport. Prior to arrival I had to change the date and time of my arrival twice, once by my mistake and again when the airline changed our flight. They accommodated quickly and without a problem. Anna, the booking agent was a great communicator and provides clear, detailed instructions. We loved our driver, Mr. Hiep! He was waiting for us outside of baggage claim and took great care of us during the 4 hour journey along the mountainous road from Hanoi to Sapa. He had to drive far outside of town to deliver us to our hotel in a remote area late at night and he was courteous and professional the entire trip.

Our transfer with Mr. Nguyen was extremely pleasant. He was a very safe and apt driver and went out of his way to ensure everyone was comfortable and taken care of. After I left my sunglasses in his van, he went above and beyond - coming back to the airport to give them to me even after he’d left. 10/10 service would recommend.

We used this company for our airport transfer, a half day Hanoi city visit and a private hire for a 3-day Sapa visit. I discovered the company from a Google search and contacted the WhatsApp number on their website. I was connected with Lily, who assisted me throughout my 2.5 months of planning my family trip to Hanoi. She sometimes may forget to respond but as soon as I follow up, she will respond immediately. She responds even on the weekend and helps me sort things out with the drivers smoothly. Vehicles are clean and always provided with bottled drinking water. Our driver for our Sapa trip, Mr Liem was super patient with us. I didn’t want to pay for an English speaking tour guide for any of our visits so I highly recommend having a guide for the sole purpose of easing communication with the driver. Mr Liem had no issue communicating over WhatsApp as I believe he used translations but speaking could result in slight miscommunication. Another thing I would have done better is to request for photos of the exact type of vehicle booked to avoid any confusion. All in all, I’m very happy with the service I’ve received and truly recommend their services.

Great driver, on time, stopped for snacks and potty breaks without asking. Even stopped for photo op. Definitely would travel with him again.

Smooth transfer overall, driver came early and waited for us at pickup point and was cautious throughout the long-distance drive

HTS organized a pickup from Hanoi Airport to the Old Quarter, a return transfer from Hanoi to Sapa, another transfer from Hanoi back to the airport, a transfer from Hue to Hoi An and a final transfer from Hoi An to Denang. All were done efficiently and in a timely fashion.

Service has been great, driver very professional, Lily was super helpful throughout the trip and helped us adjust timings even if last minute. I would definitely recommend!!

We got a comfortable, clean vehicle. The driver was waiting at the exact point mentioned on our confirmation. We arrived a little earlier and contacted the driver so he came 5 mins earlier too. The rest stop wasn't great, maybe he could have suggested one before we asked, and there might have been a better one. Dropped us right at hotel and helped with luggage too.