Private transfer between Hanoi Airport (HAN) and Hanoi Old Quarter

Have used Hanoi Transfer Service for transfers from Hanoi airport into the city/return and the same in Ho Chi Minh City over the years. The trips have always been easy to organise and the vehicles waiting for our arrival or departure. Big thanks to Ms Lily & Mr Liem in Hanoi and Ms Anna and Mr Hoang in Ho Chi Minh City for everything.

Excellent service and communication. I booked a transfer from the international airport to our Hotel near Hoan Kiem Lake for our family of 5. Anna provided clear instructions and is very responsive via email or what's app. The 16 seater had lots of room for us and our luggage. Driver, Mr Minh, was waiting as described with a sign showing my name. It was a smooth ride to the hotel. Highly recommend this service.

My wife and I used their transfer service to and from the airport. Before the appointments, Anna communicated well and made sure I knew the name and license plate of the driver picking us up. For the airport, there were clear instructions for the meeting area with Mr. Hoan, our driver. We had a question come up while trying to find the area and Anna answered our question in a minute and checked to see that we had gotten in touch with the driver. Upon pickup at our hotel, Mr. Minh, came into the lobby to find us and walk us to the car. Both rides were great. Overall a nice, easy experience.

Great communication and patience when our flight was delayed. Quick and easy transfer from the airport to city center.

The driver was very punctual and helpful with loading suitcases after flights and we had a pleasant drive to hotel.

Lily has coordinated our transition excellently though we got late by 1.5 hr still staff was well coordinated and cordial we surely book other transition and trips thanks

We had a great experience with this transfer service. Everything was smooth and well organized from the airport pickup to the hotel. Anna was very helpful and responsive throughout the process, and our driver, Mr Hai, was friendly, professional, and drove very safely. We really appreciated their excellent service and would definitely recommend this company to anyone visiting Hanoi. Thank you, Anna and Mr Hai!

Easy transfer and good communication

Perfect, seamless experience! After booking, the business reached out to me and answered all of my many questions. The driver helped with my things and was there right after I left. The car was clean. The driver and I didnt chat, but he was very kind when we did. Honestly this was exactly what I needed after a long trip moving between countries. If you want an easy experience, I recommend this company 100% and next time I am back in Hanoi I am booking them again.

On time and great communication. Anna organised our transfer at late notice and then also changed time at our request very quickly. Fabulous service, driver Mr Thanh arrived promptly and was a great driver. Thank you