Premium Day Tour to Colonia del Sacramento

Hello, we demand an immediate refund of the money paid for this tour, which we could NOT take. The departure time given to us was 8:30 AM. We arrived at the meeting point 20 minutes early, and as boarding approached, we were informed that our boat had already left at 8:00 AM. The treatment we received was terrible: we tried by all means to get a solution, and not only did they not help us at all, but they also treated us very poorly and demanded an additional $250.00, apart from what we had already paid, to be able to take the tour. It is unacceptable. We demand a full and immediate refund of the money.

If I were to do this again I would not do this as a tour. I would book the ferry myself and explore. The time with the tour guide was very short and not necessary.

A very beautiful place to visit and get to know, also very peaceful for relaxing, the ice creams are very, very delicious

We bought in Porto Madero the tivket of water transport + lunch + citytour by coloniaexpress, on a bus from the company itself that would pass in predefined locations and schedules! Cost benefit would be ok if it had worked. We left the Port of Cologne at 14:00 and went straight to lunch at the restaurant that made the sale in Porto de Buenos Aires (because I tried to buy separately only the transport and did not sell (I do not remember the name of the seller from Buenos Aires, I only remember that it is a Brazilian from Recife), the food served by the restaurant El Refúgio, DOES NOT SERVE NOTHING to the dog. At the time of sale the seller said that we would have a voucher to eat at the said restaurant. But when we arrived at the restaurant I presented the voucher and came with a menu set for the “customers coloniaexpress”. We couldn't eat anything. We left, and we went to pick up the citytour at stop 2 “casa lahusen” about 100m from the restaurant. On the front page it was stated that the bus would pass at 15:08, 16:08 and 17:08 we were waiting from 15:08 until 17:30 and nothing from the bus passed. We ended up going to Porto again because there was a lot of air and my mother couldn’t walk long distances. It was me and my elderly mother who had movement difficulties. We chose the citytour to get to know the city in general. We stayed in Colonia from 14:00 to 20:30 and what did we know? What did we do? Nothing but to be fooled. We lost a day of tour and played around R$ 1,000.00 out. Be careful not to fall into the coloniaexpress hoax. They said that by being “free the service” they have no commitment with schedule! Any service provided free of charge must comply with the proposed rules. I felt like a shit. Never fall into it.

A very nice day trip, an easy walk. The meal at the Meson de la Plaza was excellent. Recommend for all ages.

The ferry, the tour guide and the place were all good let down by poor food in restaurant. The mashed potato was made with instant pellets which had not been rehydrated properly so was awful as well as cold. Staff seemed un bothered but my concerns. No doubt as they had had their money already.

Colonia de Sacramento is a lovely place to go. I'd highly recommend going there. The 3 stars is because the food at Mezon la playa was not good. You'd be better off going to one of the many restaurants there.

Lousy, punctuality in all its parts.

If you are looking to take a day-trip across the Rio de la Plata from Buenos Aires to Colonia del Sacramento, Uruguay, I definitely recommend booking directly with Colonia Express. For about a third less than just booking the ferry through third-party sites, we were able to book a package with Colonia Express that included an approximately one-hour, guided walking tour of the UNESCO world heritage portion of Colonia and lunch (either "Classic" at a more informal restaurant not including beverage, or "Premium" at more formal restaurant with water or soda for about 3% more). The terminal in Buenos Aires is dedicated to this company, and their staff guide you through the process of "exiting" Argentina and "entering" Uruguay before you board. The terminal on the Colonia side is shared, and consequently larger, much busier, and you will need to navigate the exit and entry processes on your own. Because of these border crossing requirements, you will be directed to arrive an hour and a half before your departure, much as you would for a flight. The two ferry boats we took on our round trip were quite different in size, but both had on-board duty-free shops and small snack bars/cafes. The ferry trip takes one hour and fifteen minutes, and departed right on time for both legs. The walking tour provided good basic information about the heritage portion of Colonia and some tips about other parts of the current city. We did walk down one of the main streets into a modern area, and enjoyed sitting in one of its parks. It is a very pleasant place for exploring human cultures, flora and fauna. The "voucher" lunch in the "Premium" package includes a main plate chosen from among three options, one of two dessert options, and the beverage. We elected to add a glass of wine, which in late-February 2026 were just over US$4 each. The food was excellent. Be aware that both restaurants offered in the packages close by about 4:00p, but there are some other cafes and ice cream shops near them and in the surrounding area that will still be open if you are on one of the later ferries.

Not worth the immigration and time spent on travel. Tour was short, Colonia, although cute, not anything amazing. I would skip this trip if you’re in Bueno’s Aires for a limited time.