Port Canaveral Cruise Ship to Brightline Orlando Train Station

Worst experience ever. Charge $20 per bag & Security was rude management got involved and is reporting to their bosses’

This was our first time using this transportation service and it won’t be the last. Frank picked us up in Port Canaveral for a trip to Orlando. After we shared with Frank that we were missing a bag from the terminal he asked what we wanted to do about the bag. As we wanted to retrieve it, we would have to wait outside the terminal for a couple hours until they could find it and bring it out to us. Instead of that Frank made a call and adjusted his schedule. He also made a call to a hotel nearby and asked if we could stay there until the bag showed up. Frank went above and beyond and respected our wishes to wait. When we were ready he picked us up for the Orlando Airport destination. We really appreciated the way Frank handled the hiccup and how he went out of his way to make sure we were comfortable while we waited. We will definitely use this service again. I give 5 stars because you don’t know the measure of a service or company until they are dealing with and customer problem even when it is not theirs.