Polynesian Spa Rotorua: Family Hot Pools and Freshwater Pool
Description
Relax and unwind on the tranquil shores of Lake Rotorua at Polynesian Spa - a world-leading, natural mineral bathing and luxury day spa retreat. Channelling geothermal marvels in its backyard, the 28 mineral pools are fed from two natural springs for a combination that both nourishes the skin and relieves tired muscles, aches and pains. Specialising in a range of health and wellness treatments, Polynesian Spa has a decadent spa therapy menu. Wellness rituals ensure maximum rejuvenation and relaxation featuring hydrotherapy pools and a reflexology walk. Combining ancient healing practices with modern techniques, Polynesian Spa is frequently recognised as one of the top 10 spas in the world.
Tour Options
Highlights
What's included
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- All areas and surfaces are wheelchair accessible
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
Reviews(22)
We booked a 3pm swim and were asked to wait for between 20 mins and an hour to be allowed entry. This was not possible due to arriving with a 3 and 1 year old. Requested a refund.
Please be ware!! Tripvisor is very misleading and charges you out at USD which is basically double the price. You think you are getting a decent deal then realize you have been charged almost doubled for the experience. Which defeats the purpose of booking through here thinking you are saving money.
As a local living in Rotorua, I was totally disgusted with the price being charged $80 USD and put in a complaint to the facility. They told me this was NOT part of their website and apologized. I sent an email to Tripadvisor.com asking for a full refund. I'd rather the entire $$ went to our local economy without overseas third parties. The Polynesian pools are beautiful and always enjoyed my visits paying in person.
Had to wait even though we were late arriving ,pool for adults good but pity not a ledge around to sit on as quite hard to get up when you are not so agile.Nice and relaxing
hank you for your review. We're pleased to hear you found the pools relaxing and enjoyed your visit. Thank you also for your feedback regarding seating. The family pool is designed as a swimming and play pool for families and children, whereas our two smaller Rachel Spring alkaline pools are intended as more traditional geothermal soaking pools with seating for relaxation. We appreciate your comments and hope to welcome you back again soon.
Great price nearly half price through TripAdvisor I’m using this portal from now to do my bookings. spa family pools were all busy so I had to sit around for 45 minutes. Long waiting time. Need more life guards
We're pleased to hear you enjoyed your visit and felt it offered good value. At busy times, particularly during peak holiday periods, there can occasionally be a short wait before entering some areas of the complex. We appreciate your patience and understanding during these times. Thank you for taking the time to share your feedback. We hope to welcome you back for another visit soon.
The family side is too small. There's very little seating for families to sit and eat while there. There should be the option to be able to bring your own food in as it's already pretty expensive to swim there. The facilities need updating and better cleaning services. I visited other areas of this facility and it shows that there's more energy and money put into these areas over the family side.
Thanks for sharing your feedback. The Family Pools area includes tables and chairs for families to relax and enjoy time between swims, although we understand the space can feel busy at peak times. Cleaning and water quality checks are carried out daily across all areas of the facility, including the Family Pools. The Family Pools are also part of our regular upkeep programme, with planned maintenance scheduled for the two geothermal pools in June. As part of a historic site, this area dates back to some of the original bathhouses and was formerly the original men’s bathing area, which remains an important part of the character and history of Polynesian Spa today. We appreciate you taking the time to share your observations following your visit.
General good experience but cost more then expected as it was in US dollars and not New Zealand. That needs to be advertised.
Thanks for your feedback. We’re pleased you had a good overall experience with us. Our pricing is listed in NZD across our own channels, however some international booking platforms may display alternative currencies based on a guest’s location or account settings. We understand how this could be unexpected and appreciate you raising it.
It was a lovely experience for our family. The kids really enjoyed it, and we ended up staying for about two hours. The facilities were clean, which we appreciated. That said, we did feel the admission fee was a bit on the higher side, considering the main activity is swimming, with one slide for the kids 😅. We understand that maintaining the place comes with costs, though. For reference, we paid 183.17NZD for 4 adults and 3 kids. The atmosphere was decent, and the crowd size was actually great — when we arrived, it was just one other family, so it felt relaxed and not overcrowded. The staff were fine — present and doing their job 😊 Overall, it’s a good option for a cloudy or rainy day, or if you’re looking to pass time while waiting to check in somewhere.
Thanks for sharing this, it’s great to hear your family had a relaxed visit and that the kids enjoyed their time in the pools. A quieter arrival can really change the feel of the place, so it’s nice that you were able to settle in without the crowds. We appreciate your comments on pricing as well, and understand how that can feel depending on expectations.
I wouldn't recommend. There was a code brown that occurred before we arrived in the bigger family pool. Staff asked to wait an additional 30-40mins for it to be cleaned only to be told it wasn't going to open. No refund offered or apology. Waste of time and money. The facilities could use an upgrade, they are dated. We found out afterwards that the town public pools were a lot cheaper and have been upgrade with more features. I wouldn't waste money on taking the kids to this one.
Thank you for taking the time to share your concerns. We are sorry your visit did not meet expectations, particularly with the unexpected closure of the family pool. When an incident like this occurs, our team is required to follow strict health and safety procedures to protect all guests, which can unfortunately mean extended closures that are outside our control. We regret that this situation affected your plans and that you left feeling disappointed. Your comments around communication and how the situation was handled have been noted and will be shared with our management team for review. If you would like us to look into this further, please feel free to contact us directly with your visit details so we can investigate and respond appropriately.
It was very pleasant there. The children could let off steam in the Great Pool and warm up in the hot pools. It would have been good if there had been hair dryers in the family area. On request we could use the hairdryer in the other area. Staff were very friendly.
Thank you for taking the time to share your visit with us. We appreciate the feedback around facilities in the family area and will pass this on to the team for consideration. Our staff are always happy to assist when asked, and your comments will be warmly shared with them. We hope there is another opportunity to enjoy some more time with us on a future visit to Rotorua.
