Machu Picchu Day Trip from Cusco Guided Tour & Tickets

Estimado Diego, Nos resulta sinceramente difícil comprender que una experiencia en la que, sin ningún costo adicional, transformamos su reserva grupal en un guiado completamente privado en Machu Picchu y le otorgamos un upgrade al tren Observatory, uno de los servicios ferroviarios más exclusivos hacia Machu Picchu, no haya cumplido sus expectativas. Más allá del precio pagado, nuestro compromiso siempre ha sido ofrecer una experiencia que supere las expectativas, razón por la cual decidimos brindarle estos beneficios exclusivos sin costo adicional. Su reserva fue realizada apenas dos semanas antes de su viaje, en una temporada de muy alta demanda y con disponibilidad extremadamente limitada. A pesar de ello, hicimos todo lo posible para ofrecerle una experiencia superior a la originalmente contratada. Lamentamos sinceramente que, a pesar de este esfuerzo, su percepción no haya sido la esperada. Agradecemos su comentario, ya que nos motiva a seguir mejorando y ofreciendo el nivel de servicio que caracteriza a Travel & Living Peru. Saludos cordiales,

Dear Guest, you yourself mentioned that had a wanderfull tour in Machupicchu, which we truly apreciate, At no point -and with out our organization adn support -would you have been able to handle this process or access the site, specially securing Circuit 2, the best. Adicionally, you did not pay any extra fees for this complex operation. our teem providd full assistance at all times: we provided the money for the tickets accompanied you to the official office and guided and guided you throughtout the entire process. One inportant thing is that your reservation was made only a few days before your travel date, when tickets had already sold out for weeks a situation entirely beyond our control. You clarely informed in adavance and given the option to cancel with a full refund, yet you chose to proceed with the 2-days alternative. it s importand to emphasize that this is highly complex coperation requiring detailed cordintion and on site-support. Despite this. no addicional fees were charged , and this service was succesfully complete without any issues. King Regards Romulo

Dear Guest, we regret your comment, but it is necessary to clarify that the information you provided is not accurate. After your booking was made, we informed you that there was no availability for the selected date. The messages were sent through the platform, but you simply did not read them. Additionally, you did not provide any active contact information: the email address was ineffective for communication, and the WhatsApp number provided was not linked to an active account and did not respond to our attempts to reach you. It is important to note that tickets to Machu Picchu were sold out nearly three months in advance, and you made your reservation just four days before your intended travel date, making it virtually impossible to secure a standard entry. For this reason, we immediately offered you an alternative two-day tour with a guaranteed entrance via on-site purchase in Aguas Calientes, at no additional cost beyond what had already been paid. You also failed to provide pickup details or any of the basic information necessary to coordinate a tour of this nature. Without valid communication channels, it was impossible for us to assist you or confirm the service. You only contacted us one day before your scheduled tour, when it was already too late to activate a personalized service. Even then, we offered viable alternatives, including the guaranteed Machu Picchu visit through the in-person ticket purchase option, at no extra cost. We strive to provide solutions to all our passengers, but we also expect responsibility and commitment from those who book our services. We sincerely regret that you experienced this situation and trust that better communication in the future will help prevent this kind of inconvenience.